Sound Blaster Recon3Di Defect Discussion Thread - Questions/Solutions Here [M18x R2, M17x R4 Audio]

I also have the same problem with my Alienware 17 R2 Win7 the sound freeze and stop every day and i have to restart my laptop i did talk to alienware support they told me to do a
a Clean Install of Windows 7 i did that a few a hours everything is good then the sound freeze i still have the problem until now.
Guys if anyone know how to fix that please help us !. Thank you so much


*My English is my second language so sorry if there any mistakes !

 

Just wanted to chime in and share my experience.

I have 2 M18x R2's, both with almost identical specs.
The first one never had any issue with dissapearing sound.
The second one had from the start, that's when i found this thread and updated the driver to the latest one available from MS and the problem didn't resurface for almost 2 months.

When the soundcard dissapeared i tried Ubuntu for fun and the soundcard is not seen by the OS either, so this must be a hardware issue/glitch.

Is there any permanent fix?

 

No, other than finding a motherboard with a fully functional chip. I tried in OS X and Linux and the chip is flaky, sometimes detected, sometimes not.

 

Replacing the chip?

Assuming this is a fault with the chip and not somewhere else.

 

Looking for some advice here, i have a 2015 alienware 17r2 with 970m. Problem i am experiencing is sound related. It will do a sudden pause then skip of sound and also the video weather it be in a game or watching a youtube video. Its very brief but is very distracting. Happens every 5 minutes or so. Any advice or similiar experiences? I have all the latest drivers from Dell support site and have Win 10 64bit installed. Thanks for any help

 

I seem to have fixed my problems by taking the advice in this link http://www.sevenforums.com/sound-audio/361186-audio-stutters-buzzing-caused-dpc-latency.html

 

[MOD] Latest Creative SB Recon3Di full package for both M17xR4 & M18xR2 [Win10/8.1/7]

Improved sound quality, latest CPL, Dell EQ, Audio drivers...incl bloatware [ Optional]

Uploading mod soon...




Clean Install option:

Device manager -> uninstall Creative audio drivers (check delete driver and software) .

Programs and Features -> uninstall Recon3Di -> reboot.


Delete -> C:\Program Files (x86)\ Creative -> C:\Program Files (x86)\InstallShield Installation Information (Hidden folder)\ {9C6429B2-8FE9-4B40-8A83-171BCA4FA288} (SpkEQSC3DDell) -> C:\Users\Public\ Creative


regedit (registry editor) delete:

HKEY_CURRENT_USER\Software\ Creative Tech

HKEY_LOCAL_MACHINE\SOFTWARE\ Creative Tech

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ Creative Tech


Extract w/ 7-zip -> run setup.exe -> Custom install option -> select both SB control panel & drivers (uncheck Extras) -> reboot.



Downloads:

Windows 10/8.1: Sound_Blaster_Recon3Di_v1.01.07_Win10_M17xR4_M18xR2.7z

Windows 7: Sound_Blaster_Recon3Di_Win7_M17xR4_M18xR2.7z

 

Incl Win8.1...

M18xR2 check if it solves/mitigates the sound issues.


Update: messed up sound frequencies, better revert to previous version...I'll try to update the mod as soon as possible.
Link removed.

 

Hey, Brother @j95 thanks for this. Works great on my M18xR2... bloatware and all. So far no obvious issue with frequencies. Under what conditions are you experiencing a problem? Maybe I can replicate it if you can clarify.

 

When I have that problem before I just delete from device manager audio device and all drivers, restarting system and all appear in good way.

It's soft issues wich quite common for m18x

Sent from my SM-G928F using Tapatalk

 

Left speaker mid-high frequency distortion, including previous versions, but I'm not sure what caused this...if you have spare speakers try to replicate M18xR2 issue...besides drivers, Creative included all necessary IVY AW installation files...possible fixes? CPL "Device not supported" is intentional...request.

 

It sounds good on this M18xR2 using internal speakers. No distortion and I am not finding any "Device not Supported" errors. Are you encountering that with external speakers and headphones?

 

No errors, I meant installing without any modding.

 

@Mr. Fox updated Recon3Di Win7 version Sound_Blaster_Recon3Di_Win7_M17xR4_M18xR2.7z

v1.01.07 fixed the sound suddenly disappearing? Sound quality is better than any previous driver package, I'm currently testing the right speaker, probably not related so I'll re-upload two versions for each laptop.

 

Thank you, bro. I already packed up the M18xR2 for storage last night, but I will get it out again later today and apply the second driver mod you attached today. Great work, as usual. And, yes... I have never had any more issues with disappearing sound since I started using the newer drivers mentioned earlier in this thread.

Did you happen to see the M18xR2 BIOS mods/updates that @Swick1981 and @Raidriar have been doing? The mods work awesome. In theory, the same updates should be totally doable for your M17xR4.

 

Update:

Windows 10/8.1: Sound_Blaster_Recon3Di_v1.01.09_Win10_8.1_M17xR4_M18xR2.7z


Windows 7: Sound_Blaster_Recon3Di_Win7_M17xR4_M18xR2.7z

 

Uhh... https://virustotal.com/en/file/3368...4cabaadac00eb2fcd83e5075/analysis/1462483044/

You sure it's clean?

 

j95 is a trusted forum member with a great reputation..he wouldn't release a malicious file. And all those results were clean except for POS baidu...lmao

 

Anyone have these virus issues with the upload?

https://www.fixyourbrowser.com/remo...n32-trojan-wisdomeyes-151026-9950-9999-virus/

If not then it's probably a false positive alert.

 

Nopes, no issues whatsoever, however I can say that THX may not be working but it's stable

 

It works just fine.

 

Works for me too!!!!! Thanks a lot!!!

 

How would one Know that thx is working? I don't get the positional effects as I do with the OEM install in 7

 

thanks you

 

sorry for bumping this thread
With 1607 windows 10 anniversary update, the recon3di is completely disappear, leaving a exclamation mark in device manager. My only remaining sound is from my TV via HDMI, no sound from laptop speaker or 3.5 jack. Any effort re-installing the driver are all failed! Good job MS, good job indeed.
Any solution for this guys?

 

Maybe it would be best to just roll back to your old version of Windows.

Google: problems with Windows 10 anniversary update

 

Does anyone have recurring issues where if you put the computer to sleep and then wake it up, the Creative Audio:

• Has the dreaded red x in the speaker icon, meaning it doesn't work at all
• No red x in the speaker icon, but there's still no audio anyway
• Or, when you plug in headphones to the headphone jack, the audio still plays through the internal speakers?

I love my m17r4, but its audio is the worst POS I have ever encountered in a high-end, expensive laptop.

I've tried these drivers: Sound_Blaster_Recon3Di_v1.01.09_Win10_8.1_M17xR4_M18xR2

And these ones: Audio_Driver_K32CX_WN32_1.1.9_A03

Both results are pretty much the same. Not sure who to blame for this? Creative or Microsoft or both?

At this point, I don't even care for fancy DSP effects. It would be nice just to have a laptop that could reliably work all the time and switch audio output from internal speakers to headphones.

 

It used to happen all the time with my M18xR2 until the drivers I and @j95 posted about earlier in this thread. Those more or less cured it. Creative's fault for making trash and Dell's fault for not correcting their own bad judgment. They should have recalled all M18xR2 and M17xR4 and replaced their motherboards with an identical product with RealTek audio.

One difference. I never use sleep for any laptop. I turn it off when I'm done, turn it on when I need to use it. It always happened to me from a cold boot. I would put the machine to sleep, wait about 3 seconds and wake it up to fix the problem. And, it worked almost ever time (like 19 out of 20 times).

 

Massive Windows 10 Update Starts Causing Problems

 

Hey, so I've had the m17x r4 for a long time now, and have been dealing with the sound card not being detected (mirroring what i'm seeing in the thread). I installed the drivers @j95 posted however i couldn't install the drivers, only the software. It's been a problem on and off now, it'd seemingly magically fix itself but now it's not coming back and i don't know what to do. Any driver I try to install fails with the error 'The product could not be found', or something along those lines. I'd really really appreciate some help here, thanks a bunch!

 

Hi! Try to get rid of old installation residual files by an acient software that helped me:

Driver Sweeper 3.2.0

Or power off/on till it re-appear again (but I prefer first method ^_^ ).

 

Hey guys, anyone know anything about SONAR.Kotver!gen4.

 

Did you get infected? Try Kaspersky LiveCD or Dr. Web cureit livecd to kick out the malware.

 

So the 1.01.07 version?

 

I am sorry, but I cannot remember now, as I have not owned my M18xR2 for about 2 years or so. It is posted in this thread by me and others which version stopped the problem.

 

No the last J95 version is this: 2.12.11 for driver and this for control panel

 

Just curious, anyone had issue with AMD cards, or only Nvidia?
I'm selling off the M18x R2 with 7970M CF and while cleaning it up i've realized that no matter what i do the sound never dissapears :O

 

You got a good board, the issue exists with both AMD and NVidia cards due to a defective sound chip. You are luck you got a good board, many of them floating out there have flaky sound chips.

 

Yes, you are definitely lucky. In the worst case scenario, here is what "not lucky" can look like. Yes, the audio chip amplifier (shown in photo) actually caught on fire. No joke. Motherboard was an in-warranty replacement that died just after the warranty ran out. I got a replacement chip for it and it is still in service. Thankfully, nothing else was harmed other than that one chip. Replacing that amplifier chip that burned didn't correct the problem of random audio loss though. It was "as good as new" with respect to that problem, LOL.

 

wow okay :O... really odd that it didnt solve the problem tho, i really wish there was a permanent fix for this issue :/

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