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    Spilled orange juice on keyboard

    Discussion in 'Alienware' started by invinceable, Dec 11, 2009.

  1. invinceable

    invinceable Notebook Consultant

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    So someone spilled it on my M17x that was bought in June. Now the thing won't turn on. I turned the computer off immediately after it got wet, and put it by a fan all night to dry out. Just tried to turn it on, and it won't. I noticed the blue light on the AC adapter turns off when plugging it into the computer, which led me to believe it was a power supply problem. Smelling the back of the computer it kind of smells like something shorted out.

    Also the keyboard and power buttons are sticky and messed up I think. I have the 1 year default warranty. What are my options?

    Thanks for any advice.
     
    invinceable, Dec 11, 2009
    #1
  2. 5150Joker

    5150Joker Tech|Inferno

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    Well you can try putting in a normal warranty request and see if they will fix it. But that's why I always purchase complete care, I always have drinks near my notebook and I know one of these days something's going to spill on it.
     
    5150Joker, Dec 11, 2009
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  3. invinceable

    invinceable Notebook Consultant

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    Yeah, I'm definitely kicking myself over that right now. haha
     
    invinceable, Dec 11, 2009
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  4. invinceable

    invinceable Notebook Consultant

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    Should I just say I woke up and it wouldn't turn on?
     
    invinceable, Dec 11, 2009
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  5. PopRoxMimo3

    PopRoxMimo3 Notebook Deity

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    Sounds reasonable. Tell them that you played only 28 hours of gaming, instead of 45hrs of gaming and you dont see what the problem is.

    p.s. they will find out that you spilled something on it. who ever spilled it on it should replace it. balls up
     
    PopRoxMimo3, Dec 11, 2009
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  6. Logitech456

    Logitech456 Notebook Consultant

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    clean out the notebook as best as possible and just tell them it won't work if your likley they will fix it
     
    Logitech456, Dec 11, 2009
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  7. invinceable

    invinceable Notebook Consultant

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    Yeah, true. I'm just going to have her pay for it .
     
    invinceable, Dec 11, 2009
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  8. Aikimox

    Aikimox Weihenstephaner!

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    You can disassemble the system and do a full clean-up before sending it to Dell. In that case you will get it fixed. :cool:
     
    Aikimox, Dec 11, 2009
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  9. sleey0

    sleey0 R.I.P. AW Side Topics

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    I would just call up the warranty section of Dell and add complete care.

    Then file a claim. I did this a few years ago when my cc warranty ran out and I forgot to extend it.

    It worked just fine for me.
     
    sleey0, Dec 11, 2009
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  10. tehpud

    tehpud Notebook Consultant

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    yup. I agree with this guy. Call them and buy the warranty. wait a day then claim it. good thing you called ahead of time ;)

    its worth it...obviously... lol
     
    tehpud, Dec 11, 2009
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  11. granyte

    granyte ATI+AMD -> DAAMIT

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    o_O sad to know the m17x don't survive this cass the waranty upgrade then wait a couple days and call back like sugested


    (the m17 survive vodka but i feared they would not replace my keyboard however they did)
     
    granyte, Dec 11, 2009
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