Still not safe to buy the M15X?

Hey, I was just wondering, is it safe to buy the m15x yet?
Broken hinges, downclocking CPU/GPU, bad build quality, keys flexing, popping out etc etc..

 

I've had mine for 2 or 3 weeks with no regrets.

First couple days I thought I was going to have to return it. The sound was popping and the keyboard was lagging and it was running pretty slow in general.

Then I read here about the BIOS issue.. Flashed back to x32 BIOS in about 2 minutes and that solves the sound popping issue and the speed issue.

Then Oceanus found an awesome solution for the keyboard lag.

And my hinge feels pretty solid. It does creak a little but I am just super careful when opening or closing it.

Overall, I would buy this laptop again. Its definitely worth it.

 

Make the jump, thats what i did, its a beautiful system and worst come to worst you send it back a few times or get your money back.

 

no problems here loving it so far. Need to update sig

 

the computers are crap. flimsy plastic crap that always ships with scratches and imperfections. every single one.

 

err, okay, thank you for your opinion roor.

moving on, i think if you're willing to take the chance of getting a lemon, sure, go ahead. basically all issues except the hinge cracking are fixed, and no one knows how often that particular fault occurs. so really, now's as good a time as any other to order.

 

That's just the thing. I don't have the luxury of ordering a faulty computer. I don't live in the states, I live on a Cruise Ship. Sending and receiving stuff is always a pain in the butt, so I can't spend $3000+ on a crappy computer and then send it back.

 

i know this first hand. its not an opinion.

 

No problems on my end, and I've had it for about 4 months already.

 

Wait... you live on a cruise ship? As in, that's your permanent residence?

 

It is an opinion.

Note that we strictly prohibit trolling on these forums per the forum rules. Trashing threads with unfounded statements qualifies as trolling. If I catch you trashing another thread in this forum, you're gone.

 

Such cruise ships exist. Expensive, but it exists.

 

Hey, guess what - us too. Also, how could you know every units comes with scratches and what not? You've had every unit then, eh? /facepalm

This is probably the safest time since it's been released to get the m15x. Who knows if it will get any better? If it makes you feel better me, Oceanus and cha all got our m15x's around the same time and none of us have had a major issue. Going on our 4th month now.

 

...about two more months until we're scheduled to do a mid-year review. So far so good, it seems.

 

I live in Romania, that's my home country. I work and live on a cruise ship in the States for contracts of about 4 months each.

That's the only time I'm actually in the US. And that's only one day per week. The rest is the Bahamas, Puerto Rico and all those small islands the cruise ship goes to.

That's why it's kinda hard for me to keep shipping a computer back and forth.

With my Macbook Pro, it couldn't have been easier: I walk down to the Apple Store, try one out, play with it for X amount of hours, buy one, and that's that.

With Alienware, I can't see the computer upfront, I can't play with it, and I can't just walk in a store and buy it. That's my whole problem...

 

they're being sold at BB now, aren't they?

 

No, I just checked the website...

 

really? i could've sworn i'd read that somewhere.

 

desktops are idk about the laptops.

 

maybe you could arrange a "meet&test" with an m15x owner from NY?

 

As much as I bash AW on their practices you are actually completely wrong. Here is your quote rephrased.

AW isn't a very good company anymore. They have digressed in quality over the years and their tech support has done so as well. If you buy an M15x there is a very strong chance that you may have issue with the hinge. However, they have fixed the GPU / CPU / and for the most part sound issues.

I have realized that I can't change peoples opinions if they are dead set on the M15x. If you really want one, go ahead and get it and you should be very happy with it as the beta testers have ironed out all the errors

 

Well you can't theoretically say that since you have no proof of ALL M15X systems. Only AW themselves know how many hinges have broken, if they even keep record. Since we know 13~15 hinges broke to our knowledge, what about the other 8,000 or how ever many they produced so far. That is a small percentage, .16% to be exact.

Most issues have been fixed. I would say the quality is average overall. The base chassis is good, it is only the lid that lacks the quality.
^My opinion (not yours).

 

Yea the only reason that I bring up the hinge problem is that in my 1.5 years here, I haven't seen a problem occur so much in exactly the same way as the M15x. For example, there were just random here and there problems with notebooks, with graphics cards burning out and whatnot but never a "widespread" (as you said .16%) problem.

I've never held a M15x so I cannot comment on the quality. I can only comment on what I have seen in the forums. The only concrete thing I can say bad about the M15x as of now is the hinge issue. However, if they fixed that, I don't see anything else wrong with buying the laptop (unless your buying the 8600GT )

 

This is what I've been trying to say pretty much since I got here, haha.

 

I've had my m15x for about 3 months now, no major problems up till now. The only annoying thing is the unresponsive touch controls after closing the lid ( waking up from sleep ) This was resolved by the x34 BIOS, but I went back to x32 after discovering the latency and the audio popping problems.

Oh, and I'm also an international customer like you. The only time I contacted CS was to re order the ID card that should have come with the system.

 

Cdnalsi, i dont recommend you get the m15x.. Even tough this may be the safest time to get one, you wil almost definately have to ship it back for repairs some time.

Get the Asus g50vt, with your budget, you could get two lol

 

And you know this because you have an m15x and you sent one back right?

 

what? that is a ridiculous thing to say.

 

i dont know, i talked to AW CS, and they said they had fixed the hinge cracking issue. They claim that the chassis manufacturer has changed something or other (idk, i have bad memory!) and that it shouldnt be an issue with any recent m15x. I guess we need someone (like me!) with a relatively new m15x (only months old) to keep tabs on the hinge situation. As of yet, no creaking or cracking yet! *FINGERS CROSSED*

 

There have not been 8000 m15x sold lol dream on.

Most people play games are kids and most kids couldn't afford Alienware. Most Alienware sold are to adults.

If you are set on getting an m15x make sure you take out 3 year warranty.

 

It's just a hypothetical number---


...and how do you know there haven't been 8000 m15x's sold?

 

That is a reasonable number. To achieve that # they would have to build around 30 a weekday worldwide. That is not unreasonable. BTW, I just e-mailed them.

 

I'm 16 and I have a m15x

And no I'm not rich

 

Indeed. Why do customers from all other manufacturers always come here to bash Alienware when most of them haven't had one themselves? I never have and probably never will go to another forum to just troll. This makes me think, is this what the average person thinks of the m15x nowadays? That's so ignorant. Why not listen to the bunch of us, and yes there is a bunch of us, that are not experiencing major issues?

This is also a rather ignorant generalization. Especially when most "kids" today are far more tech savvy than adults. Gaming is not limited to neither kids nor adults. Also, 8,000 m15x's being sold is not unreasonable at all. I dare say it's been more than that by now.

All this talk of a new chassis came out around the time me, Oceanus and cha got ours so we're waiting or the alleged 6 month hinge break to occur. If you ask me, even though Alienware has not officially backed this new chassis rumor, I'm confident ours will be just fine. Pretty sure all 3 of us take very good care of our laptops as well.

So, tl;dr can all the people that actually don't know anything about Alienware or the m15x stop riding the hate meat? If you give specific reasons and/or have had experience with Alienware that's fine. It's just that the only thing these random people are doing is misinforming people with 2-3 sentence posts with no real reasons in them. The m15x is certainly not perfect, but a vast majority, and maybe if this new chassis rumor is true, then almost all of its major issues will be resolved. This is where we stand now. We're not sure of the new chassis rumor.

 

Just received the reply

Darn I tried.

On the hinge ?, Last night I tried to open the lid up to take some pictures. So we can compare to new systems, and I can tell you it won't come off by just unscrewing the screws. I took all the screws out and since the black cover didn't slide off. I aborted the procedure, I didn't want to go and break anything.

 

I was just saying that the m15x is still not perfect, there alway might be some issue with the system, whether it be keyboard, touch controls or whatever. And because cdnalsi cant afford to send it back, im not recommending it for him. I wasnt bashing alienware at all... Why do you Aw owners immediately suggest a slight mention of Alienware wrongdoing "bashing".

 

i guess if you dont care about money and want a flashy computer then its different. i just think there are better quality computers for the price that perform the same or better. aw should be more innovative. also i think the 9750 is better quality.

im just gonna stay away from the aw forum lol.

 

This thread has reached the end of its usefulness, so it's closed.