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    Tech Support NOT 24/7????

    Discussion in 'Alienware' started by Dellienware, Aug 27, 2011.

  1. Dellienware

    Dellienware Workstations & Ultrabooks

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    :confused: :confused: :confused:

    I used M15x like a little over a year ago... And the tech support was 24/7 back then...

    I just got a new system and it appears that the Alienware support is NO LONGER 24/7???!!!!!

    Can anyone please please confirm this?????

    This is ridiculous!!!!
     
    Dellienware, Aug 27, 2011
    #1
  2. Brabostaan

    Brabostaan Notebook Deity

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    Budget cuts maybe. :confused:
     
    Brabostaan, Aug 27, 2011
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  3. idlehand

    idlehand Notebook Consultant

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    It looks that way. Looks like they cut the 3rd shift out. 6am-midnight Central. While I do not have the need to call after midnight but some may find this not convenient.
    Alienware : The Ultimate Gaming Machine?
     
    idlehand, Aug 27, 2011
    #3
  4. Dellienware

    Dellienware Workstations & Ultrabooks

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    Yes.. And that website is even wrong...

    I had a chance for a very quick all and they said it is 7 am to 11pm...

    WHAT IS THIS?!!! I thought it was a high end system but apparently inspirons get better support.... although he did say that i can call xps department to get help when AW is closed so essentially it is 24/7... yaeh looking like budget cuts
     
    Dellienware, Aug 27, 2011
    #4
  5. pggarthw8

    pggarthw8 Notebook Enthusiast

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    Yep, maybe if fell to budget cuts, but they should change that on their website. There should be "someone" up in India though? lol
     
    pggarthw8, Aug 29, 2011
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  6. dBaseD

    dBaseD Notebook Enthusiast

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    I think the majority of Dell Enterprise and Alienware Support all moved to Costa Rica now.

    My guess is that the buses doesn't run late at night wherever the call center is, hence, no 3rd shift :|
     
    dBaseD, Aug 29, 2011
    #6