This Is Ridiculous!!!!!!!

I went to go change my residence and alienware interpretted it as a change of owner and have voided my warranty!!!!! AFTER WAITING 2 WEEKS TO GET THIS STUPID HINGE FIXED THEY VOID MY WARRANTY AFTER I TRY TO CHANGE MY CONTACT INFO???????? I cannot believe that such an expensive product has such poor customer support!

 

That's strange. Did you ever post pics of your hinge break... ?

 

I think there is some misunderstanding... though they should confirm that. I myself changed my address without any problem.

 

give em a call to explain what happened. There have to be "human beings" working in there. If not u can join the alienware hate club like the 99% of the world

 

thats why i sold my m15x

 

So someone is out of warranty as well Gotta love alienware ...

 

Well then call Alienware and raise holy hell!

I'd skip the CS and demand managers!

Sorry if my previous post was offensive.

 

contact AW-James or AW-Armanda and explain, i'm sure they'll be able to fix this issue.

 

guys you are scaring me.
what the hell is going with the m15x hinge ?
i read about it all over the forum ,how do you know that the hinge is getting to broke ? or do you made any bad move that effected the hinge ?
i suffer little resistance when i open my LCD. (i hear some creepy sounds when opening) ,does that mean that i am going to suffer the same ? a broken hinge?
because i have no warranty.

 

Depends on how old the laptopis, rumour has it that there was a new batch around the end of july. And only those before hand will have these problems...

 

there is no proof at all for those rumours, Napbree. this whole "old batch/new batch" talk sounds fishy to me.

 

No, if you want to know what I think it is, its this:

Alienware attempted to fix it with a minor change in the build. But they're not sure if it has - so to cover their back they haven't said anything about a new batch. Just incase all these ones fail as well...

 

How could the hinge break so quick if you just bought it?! Even if it's a common problem i really don't think it'll break that quick, even if it's a little boy using it.

 

It came with a slight crack but its been getting worse. I really did not want to send it back right away, he barely got to use it and he didnt seem to notice

 

Oh i see That's horrible!

 

Ive change my adress from Rhode Island my cousins house to my house in portugal and no problem, i even sent my laptop in for repairs because i screwd up the bios update and it took a week, and alien ware is not even represented in my country.

I am very satisfied with them.

a little patcience and things will resolve...

i think most people call alienware already pissed off a thinking they have the worst coustumer support, are more preocupied in talking with supervisores to get refunds than actualy trying to solve there problem

 

lol, not a problem, they are giving me back my warranty and letting me switch to skullcap when i send it in for repair (becuase they are replacing the lid anyway )

 

This Is Alienware!!!!!!!!!!!!!!

 

See just have some patience and be polite and things will turn out better.

 

well ain't that just grand of them?

 

Whoa, that is good news indeed but I thought Armando said it wasn't possible to switch models? Good to know though.

 

Lol, they saw in my file i wanted to do it, and they asked since they were replacing the part if i wanted to switch

 

Awesome. I dig my skullcap very much, so I won't be doing it myself, but just nice to know the option is available.