UPDATE: Evidence of Alienware still selling downclocking systems with their knowledge!

Here is the horrible update.... Alienware has offered me to return my system so they can see if they can fix the problem. Or I can return for a refund plus shipping plus 15% restocking fee. Now from what the tech support was telling me, they can't give me a 100% guarentee that the system will be fixed, and they told me they would give me a brand new system if it doesn't workout. But I think when I do get the new system It will have the downclocking problem, and I can't afford to haggle with alienware for another two months with two different systems, sending them abck and forth. So just a warning to everyone, thy have not resolved this problem, almost all the systems that they are releasing WILL have the downclocking problems. So basically, they basically are depending on those people who really don't know that much about gaming notebooks to keep their systems and to make money off them. As for notebook fanboys like us, they will continue to charge the restocking fee, they will continue to see defective systems and they will continue to beat around the bush...

Cheers Alienware, you lost me a customer and I'm sure a lot from there already

 

Do not return the system until they agree to talk to you directly through a supervisor and tell him to directly do the tests for downclock and overheating. If they agree to that it will save you a lot of back and forth shipping.

 

I'll give the m15x a chance ... if it doesn't work I will give them a chance to work it out and if they cant fix it I will return the system and look for another laptop. Here in Europe we are so lucky that they can't take a restocking fee at least not for a defective system!

 

skip the restocking fee just call ur CC company and have them do a charge back. This laptop is NOT performing from day 1 to the specs of the system and what it was advertised for. DO NOT ACCEPT ANYTHING LESS THAN FULL REFUND. You do have that ability.

 

AW could technically be involved in a class action law suit and there are enough pissed off members here that would gladly "serve them"

 

As I said in another thread, I have talked to my brother about this. If we can get enough evidence that their systems are not working properly, a class action suit could actually be filed. I am not kidding here, my brother is a lawyer and we talked about it at dinner one night (ate at morimoto in philly SO good).

But yes a class action suit would have potential in this situation. I'm not trolling here, this is clear, concise, and thought out so please don't give me an infraction.

 

Sir Travis D.. if you haven't noticed yet, everyone on this website hates you, sorry.

 

sir travis wtf happenend stop spamming or it ll be worse

 

can someone find the thread where he made some mistake?

 

This is not a democracy. You were certainly banned for a reason. Respect that and leave with what dignity you can. The mods won't hesitate in banning you again... and again and again! If you continue coming here and keep spamming (by which you achieve nothing), it shows how jobless you are. No offense, but being 14, and let loose on the net IS pretty jobless!

 

Travis, think about what you're doing for a minute. You want back into the Alienware forums that you're spamming the heck out of. What would the other users think about you then? There would be no respect, zero. Try to handle it outside the main forum areas?

Right now it's just a huge emo trip.

 

but im curious ...why is he banned?

can a mod tell me trough pm?

 

Sir Travis D was banned because of repeat violation of the forum rules...no one is above the forum rules. Please report any other accounts he has made or posts that violate the forum rules.

-kdawgca
NBR Mod

 

ban.anas FTW!

 

@everyone - I missed the party!!

I'm curious how far is AW going to continue with this until this issue is fixed. And the sad thing is that a lot of people are still buying the m15x and not knowing what they are stepping into.

 

i would love to step in it but im still waiting un patiently in phase 5 since 25th march.
one thing us brits have is not to have to worry about that ruddy re stocking fee so if theres a minute problem with mine once i get it it sadly goes straight back.

 

For, me, it's a different story. I was only refunded credit towards a new AW system. So, it's either the m15x or m9750. Maybe I should wait for the m17x...
or just go for a refurb.

 

gabenaeel,

Please send me your account information, I will see if we can come up with a better solution to your problem. [email protected]

 

Lol he's probably banned again anyway Steve

 

What does"UPDATE: Evidence of Alienware still selling downclocking systems with their knowledge! " have to do with what you wrote? Unless I missed the line, they didn't say they admitted to having the issue?

 

It's a fact that they know it... And starstreak, don't get me wrong, but your thread titled "...Others laptops also downclock" is as misleading as the tittle of this. Just my humble remark...
Anyway, let's hope the new bios will solve the problems.

 

milc- err it does? Apple shipped their ATI in a downclocked state. So my post would be correct.

As for the post here, I thought he meant that when talking to AW they agreed that the unit downclocks and that they are shipping him a working system that will downclock.

But that wasn't case, he was trying to tell AW that there is an issue, and AW said they would send him another working notebook. but he said it wouldn't work cuz the problem is still there with the new units? I dont see how they admitted to anything. Although I still hate how they still try to sock it to him with teh15% restocking fee.

 

@Starstreak... It's not my intention to go into a debate here... But the downclock experienced with the M15x has nothing to do with a lower clock speed implemented by the manufacturer. It has to do with poor cooling system + some unknown factors. So yes... I guess you are comparing lemons with oranges. When I read the title I thought it was some 17'' with a 8800GTX that had the same problem. And ... it's not.

Saying this... I agree this title is also misleading, but hey... He has a good reason. He is upset with what he has been made go through. In all honesty, tell me what would you feel if after one week, your new laptop had to be sent back (and nothing is being said by AW regarding tackling this issue.) and you would be put into this perpetual pendular motion: AW factory-Home to you-back again?

 

@milcs- In my other posts you know I'm all for getting this fixed. And if you read that post I started, I never said it was normal. And I know I responded a few times saying that I KNOW its not the same issue as the other manufactures. Just that other manufactuers do "bad" things too. And that was all. I think my title was right. And that other systems do downclock. I didn't say it downclocked in the same way, and I didn't say another laptop made with a 8800gtx does the same thing. I think you owe me an apology for that one.

At this point I'm trying to just skim the titles of new posts to see whats being done. When I read his title, I was exspecting that AW admitted to having the issue and that they consider it normal that they are shipping new units out. But no, it was another my laptop was Fudged up by AW downclocking issue.
We (most of here in MBR) knows about this bad issue with AW. He should just add his name to the list and hopefully AW will fix it.

And yes, I would be yelling myself if I bought the laptop when it first was released. I have no argument with him or anybody about voicing how mad they are. But I'm here just trying to see what's being done, and if its being fixed.

 

I apologize. It's pointless going into this kind of discussion really. I'm sorry for that.
But... they did know the systems were downclocking and they kept selling laptops. That's a FACT.
On the bright side of things... A new bios version is out (which proves they knew there was a problem, otherwise they wouldn't be trying to fix it) and hopefully that will take the grim look of many people's faces (including mine).
Tata to all and keep fighting for the greater good.

 

milc- np. yeah getting OT here. lol. Its true about them selling laptops. But unless theres a official note from them, they can keep messing people up. But yes, I agree someone there does know about the issue, just that if they make it official, they would need to stop selling, which I bet it the whole reason why they wont admit it.

 

Awsome, I saw the update about the enw 32 bios, hopefully It will work and I will order my system today, I'll ahve time to cancel my payment if it doesn't work, thanks for all your efforts and support on my thread, think we all gave AW more pressure in pursuing this matter.

 

Check the Area-51 m15x Update thread by AW-Frank, he just posted a link to a new BIOS in it (X32 RC1)

for me, at least, this new version seems to have solved the issue (from my testing so far)