Verification Letter From Dell Financial Services?

I ordered a m15x laptop 2 weeks ago so I called today to see if anything changed on the status of my order and they told me i was still held up in verification so i called dell financial services verification department and they tell me i need further verification so i give them all the right information on the phone and they tell me i still do not verify and will be getting a letter mailed to me with further instructions and something about identity theft.

Has anyone ever gotten this letter?

 

its normal but not sure about the letter.it is to protect you and them from fraud. why cant they just tell you what they need over the phone.
maybe it could be you dont have a good enough credit rating so theve turned you down but wont tell you over the phone.
mine was held up for a week and i was paying cash using debit card. at the time i could of bought 10 computers and still had change in my account but they still refused mine with the same excuse as fraud prevention. all i had to do was phone my bank and it was cleared within 5 minutes but im not sure what they will ask for in the letter as you are ordering through credit. could be blood group and dna sample just to protect them from fraud.

 

Well it shouldnt be a problem with credit cause i ordered with the titanium account and i got approved for 4000 credit

 

Yeah, I've gotten that before. I live in Canada so they asked for a scan/fax of my SIN card, citizenship and a major bill.

It's smooth after that point though.

EDIT: Be advised that I did cancel my order and went for an Alienware. So I'm not sure about how the actual mailing bit goes though. However, I am pretty sure that you've been approved.

 

How long did it take you to get that letter i should have had it by now

 

Like I said, I cancelled and went for an AW, so I never really reached the mailing phase. However, to your initial question, I do believe it is normal and you should have been approved.

Where do you live btw?

 

i live in NY and this is a AW i ordered they never told me they need any of that info they just said there sending a letter with further instructions

 

update: I just called my mom cause i had the billing sent to her address and she said she got the letter and called it in last night and my laptop went into production woohoo!

 

well if your mother called then it sounds like its in her name...(financing wise) - No wonder they needed verification

 

Nevertheless.. Congrats!

 

Congrats again!

 

Gotta love ole Mom, had you sweatin it though!

Enjoy it when it arrives!

 

You didn't apply for the financing then, or did you use your mothers cc as a reference for credit check?

Better tell her then that her credit rating took a hit because Dell Finance (aka CIT not Citibank) when they ask around the credit gods, it triggers a dip in her score.

 

god cit is horrible, i wish you all the luck in dealing with them.. but congrats on your purchase. i would never in a million years ever deal with cit bank again

 

Update:

So for some reason i get a call today from aleinware telling me that my order was canceled today and that i need to reorder my laptop for reasons i have no idea. So i call aleinware back and they tell me i was held up because of verification but on friday i called DFS and they verified me with the letter they sent me in the mail so there should be no problem. She then asks me for my ssn so she can check the credit on the titanium account. She pus me on hold comes back and tell me the problem was that i did not get approved for the credit even tho it told me i did and i got the card in the mail. So i tell her that and she explains to me that every body is pre approved but then goes threw another approval process after the order is placed ? So i get off the phone with aleinware and call DFS to check my account information she tells me that the credit from my canceled order is refreshed and everything is there and i can order no problem. So i went ahead and reordered the laptop yay lets see how this order goes

Another note if the titanium account is with CIT Bank why when i call them they cant find my account in there system i know for sure i am giving them the right number

 

That's lame. Sounds like you're getting throwned around.

As long as you get your lappy, all that matters.

 

That's what happened to me on my initial order. Somehow it got "cancelled" along the way, with neither Alienware nor DFS wanting to take responsibility - they each blamed the other. Hehe.

Here's hoping that it goes well for you from now on.

 

tell them ok,ill go to sager instead. youll get your order sorted straight away

 

...and this is why zfactor said he would never deal with CIT

 

Did you get it to the second time you ordered?

 

Yes, the orders arrived the second time.

 

for me, I just use debit card and everything went through

 

You better do a credit score check on yourself ASAP. If they denied you once and then did the process again and reinstated you make sure your SCORE did not get hit twice in less than 2 weeks.

Don't expect that CIT has your info right away. You have to remember Dell Financial does the paper work then SELLS it to CIT. CIT will have it soon enough.

 

Well it has been like 3 weeks all ready

 

Yeah but it started all over again with the reorder. it takes about a month (thats how long it was for me) before CIT sends you the first bill for payment. Thats when they have you. Its dressed up as Dell Financial letterhead so keep an eye open.

 

I just hope they don't need me to verify again

 

Be extremely mindful. Alienware will convert your entire bill to U.S. funds (including your taxes) forcing you to fight tooth and nail for them to correct it. Reiterate to them repeateadly that you expect this will not happen. They will use all manner of smoke and mirrors right up to the point your machine ships to convince you you're paying in Canadian funds -- until your (credit card) statement shows otherwise.

Record your calls.

- F

 

Update: So its been 2 days since i replaced the order and i just checked the status page and i am all rdy in stage 5 Assembly Sweet dam moving fast

 

Update: decided to check the status today didnt think it would move in one day but what the hell so i log in to the status and it tells me phase 1 ummm the page must be buggy so i decide to refresh and it then says phase 6 sweet i havent received a email that im in phase 6 yet tho still waiting on that

 

I would not give much credit to the ole Phase Time Machine, At least they are not built by little Amish men, it would take forever to be built. Though it may be built better .

 

Wait so ur saying I'm prob not in phase 6?

 

No, just saying that they seem to jump around a bit, if you are showing Phase 6 it could go to shipped in a matter of hours or days.

 

update: The order status page is now telling me i am in phase 1 and even when i refresh the page its staying at phase 1 i am worrying now, usually when i refresh it says phase 6. I have not received a email yet ever since the one that told me i was in phase 5

 

hey jboi...I'm having the exact same problem...it had moved to phase 5 finally, now it's back at phase 1...AW told me it's in phase 5...

 

Yeah, the phase page is extremely buggy right now because it keeps switching me from phase 8 (where I am supposed to be) to phase 1 and then sometimes it is saying that my order information is unavailable at the moment. I wouldn't worry about it too much though. Just keep one eye outside your window for the delivery truck at all times