Very Wierd problem with Alienware warranty

Ok so it goes like this
I purchased a manufacturer refurbished alienware M17x R3 from ebay . The laptop was in Dell packaging and was sealed pack .It even had green Reufrbished sticker on back .When i got my Laptop first thing i did was i put the service tag in dell website and checked for its warranty status .It showed me Ship data of 8/25/11 and Basic warranty from 8/25/11 -8/25/12.

Then i did trasnfer of ownership by filling out online trasnfer request form .I didnt have any information of previous owner so i put No information , used both my service tag and express code and the ownership was transferred , it gave me success message saying that service tag was transferred . I even called up dell customer care and confirmed that ownership was on my name and address.

Then i went ahead and purchased a 1 yr complete care which started from 10/22/11 to 11/22/12 . Now my warranty status reflected all 3 warranties prefectly fine .

Problem occured today when i just checked my warranty status , this time it showed me Ship date of 4/26/11 and all warranties date were changed from 4/26/11 to 4/26/12 .I called up customer care and they said i wasnt the owner and they cannot do anything .Then after lot of trying i got one customer rep who helped me and ownership info was changed to may name and also my previous warranties also were restored .Then i called up customer care 4 times to confirm if i was owner of laptop and also the warranty .They said i was owner .

Now when i check my warranty status it shows me ship dat eof 4/26/11 and also shows me 6 items in warranty status window. 3 are from period of august 2011 to august 2012 and 3 are from period of april 2011 to april 2012.

Customer rep i spoke to told me my original warranties will be restored as he has given request . But what shocks me is how can this happen . This surely is a refurbed laptop which was originally bought by ebay seller from dell outlet and shipped in august 2011. It just suddenly started showing its original purchase date before it ended up been returned and so did my warranty periods . Also first ownership showed my name , then it didnt show my name , now again its on my name .

Has such thing happened to anyone else also ??
I am bit nervous as i spent lot of money on this machine and i need my warranty

 

I do not think you will have a problem when and if you need it repaired. Even with the screw ups on their web site. You have made enough changes to have a paper trail so it can always be straighten out. You did the right thing calling back so many times, each time they made a record of the call. I would make a screen shot or copy the email you got and put it in a folder just incase..

 

i tried to see if getting warranty will be issue
i called up this no 18006249896
when prompted i entered my express service code and i was connected to tech rep , he asked me my details name , address , email id etc
then he said how could he help me , i told him my laptop was freezing to which he said he could do remote diagnosis to figure out issue .He even told me that i only have hardware warranty and that software servicing is paid service ,and i can get one software servicing for free , but never did he mention that i am not the owner or i cannot get warranty .
Does this mean all is good ? i think its on my name now
please shed some light

 

Have you contacted your ebay seller? Something is not right about that unit.
I have sold many refub units and have never had an issue with warranty as they were NOT owned by anyone, direct from Dell Outlet. I seems the ebayer either bought it from someone or used it for some time before selling it. I would contact him or file a complaint with ebay/paypal. You should not be having all this trouble.

 

Well I have been in constant talks with seller . He gave me all his info for warranty transfer . The laptop was purchased from dell outlet and was in sealed dell pacakaging .It wasn't used at all .The dell box did have name and address of ebay seller and that brown coloured dell box .Box was just forwarded to me as it is .So it means that seller is original owner when it was purcha.sed from dell outlet.The box had shipping address from dell to eBay seller .Also date is of 25 August on shipping label on box , the same date it showed me before as ship date on their website .

Seller told me they are upgrading their database . Well it showed me correct dates till Monday as this is a refurbed unit there is no doubt in it .There was refurbed sticker also on back .But now all info has changed in their database .It's no longer a refurbed unit and now its showing its orginal ship date after it was built and not after it was refurbished .More than the seller this is a very very strange issue with Dell .Never have I experinced such a thing with any other manufacturer.