Well my true luck returns, any suggestions before AW?

keep us posted mate

 

Haha, well Alienware support is getting even better. I spoke to one of the guys earlier who looked through everything and said it appeared despite every other part of the RMA/order having been processed the parts had not yet been shipped. His comment basically was hmmm, they're in stock, the order has been processed and parts allocatedto the order; what date was this placed...OH...this isn't normal for it to take this long??

He said he was going to send an email, and also chase this up with one of the other guys who I'd spoken to incase he'd heard back from shipping/customer services, as he was off today so wouldnt have got any return emails yet, and would try and send some word tomorrow, and hoped that the parts could be shipped tomorrow for arrival on Saturday or Monday, because it shouldnt have taken this long considering when the other parts of the order were put through.

I can't feel angry at most of these guys...but /SIGH, even more frustrating because it sounds like my deposit has been taken, parts allocated and processed, and prepped ready for delivery; they just haven't got round to shipping them yet, its not like they're even refusing to ship them, just the shipping/logistics dept hasn't done thier job!!!
I've been without a laptop for the last week and they still havent shipped the parts...doh

I wouldnt mind so much if I'd killed the laptop myself!

 

Well they haven't bothered emailing me today like they promised to either, even with a sorry we're still waiting email; I leave work in 15 minutes so will be ringing them to find out what the hell is going on afterwards. Really beginning to feel like they can't be bothered, and Im not in the mood to be left with a 1.5k paperweight!

Am a reasonably patient fella, but this is getting a bit silly now; Alienware haven't bothered to come back to me at all so far; even though its been promised each time, and Im unsure as to why; given I'm well within warranty having had the laptop only about a month, I'm having to do all the footwork, I first called them over this fault a week ago.

Love the laptop when it works, but Im starting to understand why you spent the extra £300-500 (based on Kobalt's web prices, for a comparable spec to the M17 I bought from AW) on your machine, Pman.

Im starting to get quite dissapointed with Alienware's after-sales support, especially given they're a fairly well known name, not quite to Fujitsu Siemens level yet, but they seem to be working on it haha

 

Right, spoke to Eugene(?) who stated the reason the cards hadnt gone out was because the cards they had in stock were reserved for other people (why hadnt I been told this?!) and they were expecting a new batch in soon, so I should recieve the cards some point next week [bearing in mind I'd already heard, there's stock, there's no stock and they've been shipped!!]. A bit miffed off I thanked him for his info and left it at that, it didnt seem like he could do anymore.

One of my family members, thinking that perhaps I was being too nice about the whole thing, especially as it was unlikely all the other cards were held for RMAs, decided to ring back, he got a Juhan (sp?) who supposedly spoke to a supervisor. He said that AW Ireland are meant to be getting a new batch in on Monday, although he couldnt answer why so many different stories had been said rather than a simple email to say that they were awaiting a new batch of stock.
He is meant to be ringing between 10 and 5 on Monday to confirm what is going on. If he doesnt, there'll be an angry phone call, either from me or the family member, because this is all getting a little silly.

 

Im sorry that you havent got this sorted mate, i paid £1925 for my Kobalt machine and i havent regretted it for a second and it had the specs in my sig bar the Qx9300, it came with a p9700.

to be honest even without the customer support issues i think the kobalt machine is better for me. Seeing as it doesnt really leave a desk i dont care about wieght or battery life, although i do get at least an hour out of it

I had shocking experiances with Alienware CS and some of this is while they were in Ireland.

I know its sad but i fail to be shocked by it mate, its just one of those ongoing horror stories, the guys i spoke to would tell me one thing, i'd phone up 5 mins later and get told something totally different.

I was terrified something serious would go wrong and this would happen so i abandoned ship before it came to that

and still to this point AW not selling 4850's to the public for upgrade...

 

I went through this crap three times in a row when my m9750 had a GPU go bad. It took them three tries to fix it, and each time was a hassle like this. Then they got the billing wrong afterwards too. I vowed I would never buy from them again, decided I would get the 9850 from Clevo, saw it get delayed and realized that it would be too dang big to lug around, and couldn't resist the m17 price. My justification is that I have two competent machines both under warranty right now so chances are good one of them will be working. Otherwise, I would never rely on AW with a single machine. It's really sad to see because, like you, I love the machines but get pushed to the edge with Alienware CS.

 

i got pushed too far and left...

any news alex?

 

Well got an email over the weekend saying that they should have actually been despatched on the 26th meaning that they should be with me on friday or monday..being a bank holiday yesterday Im waiting to see if they comewith DHL today, no luck so far though so, Im giving it until mid/late afternoon before I ring back, as they still haven't provided a tracking number and am not overtly convinced they've actually sent them.

When these damn things turn up I really hope it is the GPUs not the mobo, I'll be a bit peeved if after all this time I really do have to send it back (although safe in the knowledge the board is dead so no BIOS issues hehe)

 

hehe well that is one possible good thing

to be honest i dont think that AW can read most of the time yet alone understand what they are reading

anyone else noticed all the AW reps dissapeared from here?

I really hope they have sent them and that if they have it is them that is the problem, i have heard from one other person (not a member of NBR) who has a m17 with 4850's and the slave card failed on him (or cable but unable to verifiy) AW out right refused to send a replacement to him and demanded he RTB, that was 3 weeks ago he is still waiting...

 

im guessing the cards didnt turn up as your not on here celebrating?

 

Well ... He could be gaming lol

 

lol nope, playing my PS3, brothers DS (gotta love ChronoTrigger) and waiting again. We've been promised a call today by Eugene, whos agreed to do a lot of running around as frankly this is a mess, he's meant to be contacting Ireland today to see whether the cards have been sent and if so a tracking number, and if not...well why not.

So at the moment just waiting on news; its all a bit of a mess tbh!

 

so moo was half right you were gaming...just not on your M17

Have they even confirmed that Ireland def has some in stock they are still off the AW site even for new orders which is making me nervous never mind you mate

I'd be banging on about some compensation before long as this is dragging now, and im sad to say it and im praying they dont but I have a sneak feeling they will say they need to RTB to fix

Have you checked your card see if they took the cash?

Pman

 

Mixed stories on that... the whole thing has been a bit of a mess. They;ve mentioned new shipments, reserved ones from old shipments etc etc. Kinda finding it hard to care/believe what they're saying at the moment due to different stories; even my family member now feels the same way after chatting to them a couple of times, they're that damned good.
If they do decide I need to RTB it, the mobo may as well conk out now haha, its already rebooting as soon as you apply power so thats half way to cocked up haha

Haven't checked the card as its a family credit card; however they've TOLD us its been taken so *shrug*.
Wait and see I guess.

 

keep us posted mate we all have our fingers crossed for you

 

bah the merger and the confusion of wth to do with the cards is crazy now

 

its mad mate, AW CS and RMA procedure need a major overhaul

 

no they don't their being rehaulled right now which is whats so retarded

your speaking with Dell over there not AW

The merger left everythign crazy and the communication sucks which is why they have no idea what to do with the cards

no excuseing them but its crazy

 

Well whomever they are are now telling me the cards actually are out of stock until the shipment comes in [hence not being available on the UK site], which is imminent and actually delayed, and the email sent at the weekend was incorrect (yes, I actually have an email sent last Saturday which says the cards were sent on the 26th, which appears to be a load of ****).
We've now got them trying to see if they can send us a 3870 Master card as a temporary measure to try and test the machine to see if its a GPU/mobo fault for certain, rather than waiting another 2 weeks for the 4850s only to find out its a mobo fault and it then has to go away for the next month and a half, the 3870 card theoretically would at least let us find out for certain if its a GPU or motherboard fault, and if it is purely GPU then we could get back up and running til the 4850s come in.

Jesus this is getting pretty stupid now. Dont give a sh** who I'm speaking to, I just want the bloody laptop to work, Im behind on work as well as play now, am off for the next week and had planned to get some writing done for some private projects which I've had to put on hold.

This is not the sort of CS you expect when you've paid £1500 on the machine and £250 deposit on a new set of cards! Half the time from the sounds of it they're not even hearing back from AW Ireland when they try and get through which is even more pants-on-head retarded.

Im getting closer and closer to just going ****-it, and asking/fighting for a refund on the machine and just going and spending the extra £400 on a Clevo model (The Kobalt 280SLI machine costs about £1900 basic dual GPU spec on thier website, Im not sure if you did some sort of deal, Pman, as it doesnt seem to work out at the figures he's mentioned previously presuming Im looking at the right machine), I'd heard AW support could be bad, but this is just appalling, the machine hasn't worked for the last 12 days, and I still dont know when I'm even getting new cards, even though the deposit was placed on the cards 11 days ago. :/

What can I say, loved the machine while it was working, but this is really wearing my patience thin. I've had the machine a month at the most, and its been down for two weeks of that, I understand I've been unlucky and had hardware fail, but on the sods law chance it does I actually need some sort of support on the damn thing, Im extremely lucky I'm no longer having to travel for my job or I'd be up **** creek.

 

im sorry to hear they screwed you over alex for this is what i believe they have done mate, they lied to you. out and out lied.

If it gets to the point where you want to shift to Clevo/Kobalt let me know and i will give you a few contacts

but tbh I had a horrible experiance with Aw and there was no way I will part with cash with them again, Simple as that

I dont care what uber machine they make, they screw people over with CS and RMA

 

Tell me about it, you can probably tell from what I've wrote throughout the thread I really do like my machine, Im just getting disheartened its taking this long to get something so simple sorted; and not even being able to get anywhere firm on stock/rma/tracking details [hell it was last friday we were told the shipment now coming by next week was meant to be here early THIS week]. Basically seems that right now, regardless of the situation inside AW/Dell, that departments are NOT coordinating between themselves as they should be, which between technical in <insert wherever they're located> and shipping/stock departments in Ireland is kinda a major issue.

On a slight note, how the hell did you get your M980 so much cheaper than the Kobalt web price, did you order it over the phone and get them to completely leave the processor out or something!?

 

pm sent

let us know what happens tomorrow, i think this makes a good case against AW cust service

Btw cant remember if i mentioned it earlier, anyone else noticed all the AW reps on this board have vanished?

 

Will let you know as soon as I hear something; completely agree with your PMs, unfortunately hadn't expected AW's CS to be quite this bad,or i would have considered trying to find the extra pockets and reserves to go for a larger finance on something else quite possibly, putting money monthly in the safe place to pay off the BNPL stings when your product isnt working!
At the rate its going its looking like we may well wait til next Monday, and if we haven't had anything solid by then, well gonna looking into what I can do about going back for a refund, not just a repair; Im not in the mood to be messed around over this for more than a few weeks. What should have taken a maximum of a week has already taken the best part of two with no resolution on the horizon yet; and I dont think its too much to ask that they send out a 3870 mastercard for testing purposes [especially not as they've taken a £250 deposit on the 4850s when they arrive]; they're much, much cheaper (which you can tell by the upgrade costs) and would at least help determine the fault, in the hardware game you expect some faulty hardware now and then, but the appalling customer service is not what I expected; despite the complaints my experiences with OverclockersUK including RMA have been 10x smoother than this; at least they dealt with it when we rang in!

I am very dissapointed in AW/Dell CS, if it'd got to the point where I'd killed the machine with extreme machine mods, then hell I'd have understood why it died, but the machine has been treated excessively carefully, temps have been monitored closely, decent thermal materials used instead of stock goop and I even went out and bought the Cryo to help increase the lifespan; so its been a very well treated laptop, rather than one lobbed out and killed by blocking its airflow and letting it overheat on a carpet.

If I do have to go down the refund route; a call to Kobalt will be first on my list of new prospective companies to call; especially if they can agree not to include an OS/HDD/RAM and CPU as I have my own, and do a deal on the plain Chassis, screen, GPUs and ODD.

The alienware reps are probably all hiding, being job shifted right now, or not sure what the hell is going on, if the Dell changeover is whats caused this situation.

 

Well i think i can safely speak for Kobalt that they will be able to help you out on that department.

But tbh i am hoping for your sake it doesnt go that far or you have to go through the problems about cancelling the finance etc...that will be a true pain

If you havent heard anything by say 3pm tomorrow i would be seriously phoning them and giving them hell.

On a side note only problem i had with Ocuk was a machine that arrived and BSOD on arrival never got it to boot, even after i attempted to re-install windows, had them come collect it and they then denied they received it back :s

other then that its just a case of waiting in line for tech support for RMA codes...grr...i swear they have like 1 person answering the phones...

 

Btw cant remember if i mentioned it earlier, anyone else noticed all the AW reps on this board have vanished?
__________________




alot of them have

A been fired

B reassigned (due to dell)

roswell team is gone

Kevin quit (favorite )

 

I really wouldn't touch OcUK, there have been so many bad stories about them with many parts arriving broken due to poor shipping protection and a lot of support issues...

There are even stories that they just put broken parts they've recieved back, back into circulation until someone doesn't send it back.

 

well alex did ya get em?

 

Not yet. We've now explicitly told them if theres no word on monday we'll be contacting CS for a refund. Being left without a laptop, and no sign of replacement parts, within warranty period is rediculous, I've put the P8400 back in my machine now just incase, as the processor/HS assembly is the most awkward part to fit in the M17.

One of them [Tech Support] earlier tried to argue the parts had been sent, however couldnt explain why there was no tracking number, and why, if they had been sent, it'd taken DHL 8 days to deliver on what is meant to be 2 day delivery /facepalm. Absolutely hopeless and really dissapointing.

 

there is no way that dhk take 8 days to deliver

never happens, not only that but you can call dhl and confirm if they have anything on thier system for delivery to your address, if they say no then alienware are lying through thier teeth

At this point i would be going for a refund unless you have them in your hands on monday simple as that, its taking weeks

 

Wheres those pics Pman ?

 

hehe i will get round to it, on my samsun nc10 at the moment

I will be finishing my m980 review this weekend and i will include a few dedicated to you quad

 

I know mate, I know. As I say, this is pretty much our ultimatum (I've passed this pass my dad, who was a financial adviser, and a succesful one, own company and all, for 20 years, so hes reasonably well up on some aspects of contractual law, and contract breaches), Im running b14 bios again, via blindflash (thanks for confirming the procedure Quad, it wont let me rep you again; thanks to Tony too!), now as well so if goes back AW have very little to come back with apart from to apologise for the appaling CS. I'll be approaching TS one more time on Monday, followed by CS with a complaint and request for a refund or equivalent M17x, whichever they'd prefer.

Pman, do you have anyone specific you'd recommend speaking to at Kobalt, or just an email to the sales email address?

AW CS have got themselves into this rut by lying, no one else, and Im really regretful its come to this; they havent even provided a backup 3870 mastercard, which was requested as a possible temporary solution, just to get me running til the 4850s return to stock, which, with the cost on these machines and the unknown time frame on the 4850s is just...well poor.

 

i agree mate, its bonkers i would love to say that i cant believe what i am reading it appears far too common.

re kobalt speaky to andy and say your from pman and that your another disgruntled aw user and he will see u right.

Keep me posted with what happens mate, i'll be rooting for you.

p.s glad the blind flash worked! leads me to believe its the cards not the mobo

 

Well I always believed it was; when I see replacement cards is another issue though; absolutely rediculous its been 2 weeks with so many stories though, if I'd had a firm delivery date, or temporary GPUs to keep me going as a 'while we wait'; I'd been fine, but Im getting absolutely hacked off with the way this has been approached, and I have no intent of letting it reach the same state of f*ed up as my previous F-S laptop (mobo/gpu faults with that one, used to blue screen if you turned the volume up for gods sake, with multiple OS, drivers and parts!). I work in a department inside the betting industry dealing with clients, large chains, paperwork and other admin (I suppose you could call it second level/admin joint role) and if I'd put up a performance like Alienware have, I'd have been reprimanded/disciplined at the least, and possibly have lost one hell of a lot of custom (some of the customers I speak to spend millions with my company), Alienware are doing a hell of a good job of making me want to leave them; I love my M17, but I'd rather cut losses and run if they dont shape up soon, they're still holding the bloody deposit on the 4850s too, so will need to get that back.

Will update as soon as I have any further news; a trimmed version of this thread would be a good pre-warning for what others may have to face when enduring Alienware UK support.
Will drop the Kobalt contact email a line on Monday if I dont hear anything from AW, with a note referring Andy and you, and see what they can come up with in the case I turn away from AW. Its a real shame, as I honestly doubt that AW used to be this bad; they have a solid reputation (if an expensive one) and I cant see them lasting this long if they always used to be this poor.

 

Good luck. When I gave people a heads up on my problems the AW fan boys would be quick to dismiss it with the "Hey, sorry to hear that but it can happen with any company and I've never had anything but excellent service" responses.

 

AW have been making a dogs dinner of 90% of support recently I saw this kind of thing coming and just abandoned AW when they moved out of Ireland

Tbh this reminds of the kind of support i would expect from some dodgy guy on Ebay, the cards in the post but i dont have the tracking number, im waiiting for more to arrive, oh yes i have one i will send tomorrow.

One word of warning tho alex i work in finance so i see this alot dont stop paying the finanace agreement until you have it in writing they will either refund you the amount and you pay the finance off or they pay V12 directly or they are within thier rights to damage your credit file. i am sure that you know this already but better safe then sorry.

Re Kobalt yeh speak to Andy if you get the refund and i am sure he will help they have about 2/3 day turn around on emails at the moment as they are that busy, so if you want a quick reply give em a ring

fingers crossed for monday

 

Honestly it's the truth not fanboyism

it can happen with anyone and does happen

 

Are they perfect ? No
does their cs sometime seriously suck ? Yes


I have had nothing but good but just because I say every one has faults does not mean I am overlooking aw's

 

I agree, but i think that you guys seem to get a better customer experiance then us here

Prices are better, the CS speak english for a start, if you have problems they tend to get a resolution

Dell need to seriouslt rethink the problems they have in europe they are rapidly destroying thier reputation here in EU

Personally i hope people boycott them so they are forced to pull thier socks up as they are letting everyone down at the moment. Take alex for example i mean any other respectable company would just say "sorry alex we dont have them in stock, however i realise that you have no machine at the moment i do have a 3870 which will get you going again and when the 4850's come back we will ship em and you can return the 3870" simple effective, good PR and people on NBR would be all over that, But no not with dellenware.

I had good CS from Ireland AW and I thanked them for that at the time, spoke to someone who knew about the product helped where he could offered some good advice, listened to what i had already tried and came up with alternatives didnt make me redo everything as per the stupid workflows they have now. After that was done he simply sent me a new hard drive job done, happy customer.

Now I havent heard a single good story about Alienware customer service since they movged it all to Poland.

I really hope they sort it out for Alex as at the moment they are a disgrace

 

I do agree pman

Dell screwed it up bad

 

Well I dont want to have to go down that route if I can help it; the ATI cards offer me things like native HDMI PCM audio which I can actually use, whereas the Nvidia cards just have passthrough; and dual ATI setups are hard to get hold of at the moment, what with Asus W90 being an absolutely joke for support and cost, (and judging by the desktop side, Nvidia drivers are no where near the nirvana some make them out to be), however, I'm not happy to sit and wait for weeks and weeks on false promises.

It's an absolute pain, but even if it involves having to get the deposit on the new cards refunded and the loan refunded to me, or paid back to v12 and anulled, Im not willing to wait around as laughing stock; Im having to borrow family PCs right now which is not really suitable; AW will have had 2 weeks from initial date of promised despatch on monday; and thats as long as I'm willing to wait, with the way they've acted; lies, false promises, deadlines that have been broken again and again, and miscommunication between departments; so they either provide me with temporary cards and a real ETA, an upgrade to a comparable M17x (which as we've, and even I, have proven is closer to the 280SLI than 260) as they have the parts; or a complete refund. We even suggested the 3870 single card as a temporary solution so I could get on with some work and basic use; but were basically told they couldn't promise anything (and obviously haven't come back with anything); despite taking a £250 deposit for the new cards which have not been despatched, or are even in stock!

At the moment my laptop would likely come under latent defect and unfit for purchase provisions under UK/Euro buyers regulations, the machine hasn't been mistreated, cooling has if anything been improved, but the machine has gone wrong, and there is no fixed date for correction, which is unacceptable, the machine barely lasted 3 weeks, if that, before failing. For the money spent on these machines; despite the level of performance, some decent level of support is expected, that part of what you pay for. You wouldnt expect to be left out to dry by Audi or BMW (who I'd say are fair comparisons within the car industry; premium to some extent, but not exclusive), neither do I expect to be left out to dry by Alienware/Dell.

Im sure you can understand my frustration, as I've been exceptionally careful with the machine and how it is used, and have not been looked after by CS/TS as you would expect.

 

Well, AW TS are making one final attempt to contact the irish shipping and parts department, and also one of the managers over there. We will know by tomorrow lunchtime what is going on, or the laptop is going back.

 

my god,

im crossing my fingers for you mate, but im not holding my breath

 

I know, a bit pitiful when they themselves arent getting the information they need internally without having to ask for it! We'll be ringing back lunch time tomorrow if we havent heard anything to see what the status is. If they've heard nothing the current plan is to go speak to the CS department and go from there.

 

I don't think that the faults lie with DELL. I work in IT and I have dealing with my local DELL representative, nearly, on a daily basis. All the RMAs are handled within a week, at most, and everything comes from Poland.

The only problem that I've faced was ordering an old model heatsink/fan. The bloody thing needs four weeks to come, but then again it's a 5 year old laptop so I wouldn't expect them to have it within the RMA timeline.

p.s. I keep bugging them about bringing AW over but they tell me that even though it's owned by DELL, it's a whole different dealership.

 

well all i know if that prior to dell involvement AW CS and RMA was 10x better then it is now that Dell taken over day to day running

 

Arguably the problems are likely arising because they moved the support base, whilst keeping parts et al in the same place leading to language and communication issues. That really doesnt help me though , some of the people Ive spoken to have tried to help as much as possible, but whatever the scenario and fault it has left me with low quality support and assistance from a company you would expect much more from.

 

problem is they didnt have a great rep for this kind of thing anyway which is why when i got good cust service from them i was the first to speak up about it.

Its a shame as personally i dreamt about owning alienware for years, and now i cant ever imagine buying another one

 

Well, guess what, spoke to one of the earlier TSAs from before and basically told they had tried and hadnt a clue what was going on and why the parts hadn't been despatched or no further help rendered (!!!). He advised we contact [email protected] whom would respond as quickly as possible and treat it as a complaint.

Here is the email I have sent:
"Hello there,

After several weeks of fruitless discussions with the Alienware technical support department, I have been advised to email yourselves for a quick resolution.

My M17's graphics chips have developed a fault and no longer work, which prevents the laptop from being used as there is no display. I first approached the technical services department on the evening of Friday 21st of August, over two weeks ago. The laptop's 4850 crossfire graphics setup were determined to be the fault with the laptop from the diagnoses, however because it was late at night I was informed that the RMA could not be organised until the following day, so the Technical Support department would ring me back the next day at around 1pm UK time.

No such return call was made, so I called through to Technical Support at approximately 2pm, and spoke to one of the advisors [who advised that the Technical Support Advisor from the night before had forgotten to make the note that they should call back, so no one had bothered!!]. We again ran through the diagnostic steps and signs, agreed again it was the cards that were at fault, and organised the RMA for replacement cards to be sent out to my home address, so that I could fit them and get back up and running quickly, with a deposit of £250 held by yourselves until the faulty parts from my laptop were recieved back. The Technical Support Assistant confirmed the 4850 replacement cards were in stock; and once the deposit was taken over the phone, advised they should be despatched on Monday 24th for arrival later that week.

Since then we have spoken to yourselves in the region of 15-25 times, and have spoken to multiple people including Eugene, Miroslav, Tibor, Jackson, Buci and someone called Juhan, trying to get confirmation of tracking details and shipping as the parts have still not been recieved, and have been told a huge number of different stories; several times being told the cards would be despatched, that the cards HAD been despatched (we even had this confirmed in email) however no DHL tracking number was given, and which we later discovered was a complete lie, and was retracted by the TS department. We were then told that actually the cards had NOT been sent, and there were none in stock anymore as the cards had now all been held for other RMAs. We were then advised there should be a new shipment coming in over a week ago, which still appears to not be in place; and have been sent round in circles again and again with several of your colleagues looking to find out when we would recieve the cards we had left a deposit for. As of today, 18 days after the initial call, I am still completely without a laptop, and am completely fed up of the whole scenario.

I have been lied to, told conflicting stories, been promised calls and emails which have never materialised, been told Alienware shipping in Ireland was being contacted multiple times, and attempted to get a temporary set of the weaker 3870 cards to get up and running in the meantime, if stock was currently an issue (the 3870s were not provided, despite yourselves holding a £250 deposit from us). No progress has been made, your own Technical Support department have stated they are unsure of what is going on and to contact yourself, and overall I am deeply dissapointed and angry over the way this has been dealt with. I would not have expected such poor customer service from yourselves, much as I wouldnt from a premium car supplier such as BMW or Audi.

As it stands, I would now like either a firm delivery date on the replacement mobility 4850 crossfire parts, and a set of temporary 3870s sent immediately to get the laptop up and running until the arrival of the replacement 4850 master and slave cards [which must be in the next month; as soon as the cards come into stock], an upgrade to a comparable M17x laptop (base CPU, RAM and HDD, with a 1920x1200 screen, Blu-Ray Reader drive and SLI 280Ms) or a complete refund on the laptop/finance with yourselves and the return of the £250 deposit of the new cards, so I may go and buy a replacement unit which works.

I look forward to hearing from you in the very near future with a resolution.

Alex Rose"

See what happens now I guess.


Edit:

Have also been sent an email from one of the other TSA I spoke to earlier this week (whilst I was writing the complaints email) advising we hadn't been forgotten and that they are still awaiting information from the depot department; attached as a further apendix to the previous email from a seperate guy advising the cards had been despatched approximately 1 1/2 weeks ago.

See who comes back first I guess.

 

wish you the best .....UK has always had issues and these cards being so limited dont help