What exactly is Alienware's return policy (US)?

I was wondering what Alienware's return policy is in the US. The excerpt I found on the website makes it sound like you'd have to pay the restocking fee even if it hasn't been 30 days:

You can find their warranty policy here.

I just wanted some clarification. I'm worried that I'll get a lemon and they'll try to charge me a 15% restocking fee to return it

 

ok to make it short, if you get a defective notebook and you send it back to them and say that you just want to return it, then yes, you will pay a 15% restocking fee...

However, AW has to attempt to repair your computer if you want it repaired and if they fail to repair it succesfully then you can return it without the 15% restocking fee since its their fault that you couldnt use the laptop

hope that helps. If you get a lemon, then they have to repair it for you but you cant just return without letting them try and fix it for you.

 

That's absolutely correct.

They will charge a 15% restocking fee if you return a fully working system or one you did not let them attempt to repair first.

They can waive the restocking fee ONLY if they have been unable to repair it.

They (or any other company for that matter) don't charge the restocking fee just because. There are costs associated with returning the system, also, since the parts are considered used they cannot sell them new or use them to make a new system.

(This also prevents Joe 1337 from buying a system just to show off at Big Event LAN Party and then try to return it by making up an excuse. )

 

Yep, what they both say is true. So, consider hard before purchasing anything from there.

 

AHH. This sucks. a lot. I want the power of the m15x, but I'm afraid of getting a lemon. Even if I get one that works, I'm also worried about the build quality. I had been flip-flopping between the and the macbook pro. The macbook pro has way less power in the graphics department, but it beats the m15x in portability, build quality, and customer service to name a few areas. Laptop shopping sucks right now.

 

I would disagree. I think there has been some proof from users saying that they believe that they have received refurbished parts in 1 way or another. Someone here had a problem with the M9750 and AW offered him a new one. When he got the new one, he checked it out and there was something about them using parts from his old system because the SAME exact problem was there which was pretty big.

I wouldn't take Alienware for a company that doesn't re-use parts. I'm almost 100% certain that they do re-use parts.

 

is you plan on gaming next gen games then don't plan on getting a macbook pro. If u plan on playing like Wow then your fine with a mac. Its tough especially since you don't really know the real shipping date on the m15x u wanna get.

Even with all the problems with the m15x (and there has been a ton) you have to admit AW has fixed them. the gpu was downcloaking... that got fixed... the cracking above the ethernet for most people has been solved. There are still some cases of it but thats not a huge issue like downcloaking. (they could send u the plastics or send it in and they can replace the plastics). Now the cpu is downcloaking i guess with all this downcloaking u have to say WTF is going on. But its not like that wont get fixed.

don't take this as im a AW fanboy cause im not. im just saying the problems are getting fixed. (the problems should have never occurred in the first place)

Good luck
JGR

 

Also Jwest im not sure if u are coming out of high school or not but u cant get a student discount without a college email address. I know i tried using my high schools and AW pretty much told me to pound sand. Problem with that is i wont get a college email until late summer and that causes a problem cause no way i wanna be computerless for the entire summer. (spending almost 4k u would think they would just give me the damn discount) Anyway end of my rant

 

Ya I know, I've got a student email address for the college I'll be attending, so it's all good