What the he'll - Dell? Can someone please help me with my order?

Hey everyone,

I was told by this useless customer rep that my order would arrive feb 19th.

However, I just got an email from dell saying that my estimated delivery date is tomorrow! (the 10th)

The even sent me a tracking number, however when I tack the package it says that UPS haven't even received the package, although dell have created billing info for it.

What is going on!?

Thank you

 

We would like to update you about your delivery:

--------------------------Delivery Information --------------------------

- Order Number: *snip*
- Planned Delivery Date: 10/02/2011 (Check the UPS tracking link below - for an instant update anytime)
- Delivery Time: 9 am - 6 pm (we cannot be more specific about the time)

--------------------------------Please Note -------------------------------

As your order is already on its way, it will not be possible to make any changes to:

- Delivery Time
- Delivery Date
- Delivery Address

Ink cartridges and other small items usually fit in the letterbox. If they do not fit and there is no one to take delivery UPS will try to deliver these items to your neighbor.

Laptops, desktops and other large valuable items require someone to sign on your delivery address only. Please make sure someone is at this address to take delivery of your order.

If there's no one to take delivery, UPS will try to deliver again the following (working) day. They will also leave a card with contact details and alternative delivery or pick-up options.

---------------------Check the Progress of your Order ------------------

Simply click on this UPS link (or paste the link into your internet browser) - for an instant update anytime.
*Snip*

Please note: it may take up to 4 business days (while the package is in transit) before the carrier shows detailed tracking information on their website.
.
---------------------------Invoice Information ----------------------------

The invoice for this order will arrive separately.

Thanks

Dell

 

UPS Tracking page (copy and pasted)


Order Processed: Ready for UPS



A label for this shipment has been created, but UPS does not yet have possession of this shipment. Once we receive the shipment, the tracking status will be updated.

Label Created On:09/02/2011
Change Delivery
Add Notification

Additional Information
Multiple Packages:3
Shipped/Billed On:09/02/2011
Weight:12.00 kgs

Packages in this Shipment(Total Packages:3)

 

Why dont you call customer service and ask them? Also, the M17x Order Status thread is here:

http://forum.notebookreview.com/alienware-m17x/487300-m17x-order-status-discussion-part-3-a.html

If this relates to the SB fiasco, post here:
http://forum.notebookreview.com/ali...sandy-bridge-issue-what-does-mean-m17xr3.html

Thanks.