Why do people...

or a lot of them always say: "oh well its a powerful laptop and new you should expect it to have flaws and who cares if theres a small blemish or crack or this or that doesn't work properly and basically say well thats what you should expect when you order it? Excuse me? but if im gonna order a $3000 (and up to 5000 for some people) machine then i would expect it to be perfect wouldn't you? i wouldn't settle for a creaky screen or a keyboard thats unresponsive. And i dunno if anyone agrees or not but this is just my opinion and it really annoys me when people just say whatever deal with it and you should expect it from this kind of system. if i order this laptop i shouldnt have to gamble and say well chances are im gonna have to send it back. when paying this much it should be nearly flawless especially when it comes to build quality. and i understand that every laptop is going to have its flaws but come on? this many? and only a few of them have been fixed. sorry to rant but i really want the m15x but there are so many reasons not to get it and when people just say whatever it really pisses me off.

 

i'm there with you. Reading your post I can honestly say the m15x is not for you.

 

I completely agree. I don't expect or think its ok for the build quality to be so bad in a laptop I paid $3300 for. But, in the grand scheme of things my laptop performs very well and i havn't had any issues other than the disappointment in the build quality of the chassis. If i could return it no questions asked and get the M860TU when it comes out i probably would. but, i cant justify to myself the big restocking fee for what really amounts to minor flaws in my machine. I hope Alienware can get their act together.

 

well thanks for agreeing and i just wish it didn't have so many problems with it cause i want it so bad, but i think ill just wait a little longer to see if anything changes and if not i guess ill just have to look at my other options which arent nearly as attractive

 

I agree.

10 char

 

thanks! i wasn't sure if i was the only one.
its a great laptop im sure. i just want people to stop making lame excuses for alienware and for alienware to start addressing these issues a lot quicker then they are now.

 

lmao. basically, it's boils down to the groupies saying, you're paying for the badass engine, just ignore the hail damage and you're good to go.

 

well I just hope they see how many customers they are losing.

 

yeah, honestly all someone has to do is go online and read the bad reviews on it and i know more people like complain then they like to praise something they r happy with but man there are SO MANY! its rediculus. i hope they make some radical changes soon otherwise they aren't gonna have a business or at least not a good one in the laptop department. i dunno much about their desktops so i cant say much about that

 

Yea I am (and have been) right there with you lolo. Personally I would say that AW should hire people like us (I wouldn't even mind doing it for free if it was shipped to my house) to test their laptops and email them like a long report (over 10 pages or something) about exactly what needs to be fixed with the laptop.

 

Lolo, completely agree with you. I’m in Argentina and I pay about $ 3.000 for my m15x (an amount that in this country is really a lot of money, believe me).

I had pay every cent of the machine so I expect that every aspect of it is ok. I mean, when AW bill you, you cannot say well $ 2700 is nearly $ 3000 so send me the thing anyway. I guess that if you accomplish 100% of you part (which is paying the price they want) they have to do the same and send a laptop that is fine in 100% of it aspects.

I apologize if my post is not clear but English is not my native language.

 

Unfortunatly they are most likely not losing that many people. This is a technical support forum for the most part so there is a much higher amount of people on these forums with problems then those without. I think you would be surprised to see how many laptops did not have problems. Understandably problems like overheating due to BIOS are universal but other problems tend to be on a laptop to laptop basis and people here are more likely to have these problems and post. If alienware was truly losing business then they would fix the problems and for the most part they are however you must look at it like this: If they were to build a new chassis for example, then everyone with the older one would argue that theres need to be upgraded. It would be the same for most other fixes. A company like AW simply cannot afford to stay in business if it had to do that for every problem so many do not get fixed if they do not destroy the usability of the product.

They have however seemed to fix some of the problems like the screen wobble, the downclocking, the overheating and the cracking case as this seems to be on a case to case basis and not universal. I understand your frustration and it is warrented but if they fixed every problem and had to constantly replace laptops then they would not be able to stay in business and create new ones in the future. Since they are in business, they are clearly not replacing or fixing every laptop and as i said before, most likely have a very small percentage of returns based on hardware failure.

I am with you completely in that if i pay 3000 for laptop it shouldn't have some of these problems but they should have been dealt with in the pre-production phase and will not and cannot be dealt with now so don't expect any massive changes.

 

no i understand what you are saying and completly agree! i mean, itd be one thing if it were like a $1000 notebook or something but if im gonna pay this much and need it to last for 4 years i cannot buy it knowing that there is like i dunno....a 50% chance at best that i will get one with a major flaw with it.

 

yeah youre probably right about the amount of people happy with their m15x and this thread was mainly me complaining about how people make up these lame excuses about aw and how they shouldn't be held accountable for the numerous flaws to this system. i only wish there was a true poll to see how many people who have gotten theirs have been happy as opposed to those that aren't.

 

Yeah id love to go to the factory and build my own. id at least be able to fix the creaking screen in less than a week i think. especially if i had all the tools to do so

 

Wow I have heard most of what you said 1000 times before. Im sure you did not need to make a new thread for another personal opp. but anway. Im sorry that other peoples dessions to purchase the pc just piss you off. Some are not experiencing these issues. Some feel the system meets their expectations. The level of consern is based apon each indvidul issue. I don't think anyone with any major problem's are saying "whatever".
-J.B.

 

everything has flaws. unless your a millonare in that case i would never bother with alienware.

 

but to put it in some perspective @ AW's quality you have to look at the competition. i doubt anybody knows for sure, but let's assume AW and sager/clevo do approximately the same amount of business. (if not, the percentages still have alot to say). they're both boutique brands but AW charges a higher premium yet has a lot more grievances with their products. sager/clevo on the other hand, does have their share of problems, but nowhere near as many across any product line. remember AW used to use clevo for their mobo/chassis but had too many problems so they went elsewhere/started making their own mobo's/chassis and yet, they still have same quality control problems. i don't know about other people, but i'd be mad if i paid for a lamborghini and it came with flat tires and broken windows. just doesn't make sense.

 

Here is what it boils down to, Alienware stress tests their laptops and tests for flaws with the system, and if it works perfectly they will begin to ship your laptop. I am certain Alienware will not ship you a laptop with cracks in it, dead pixels or a damaged screen.When you see a crack or break in the laptops screen or cover, I can almost guarantee you that happened because of someone at Fed Ex tossing the laptop too hard or too much.

Now you might say that Alienware is responsible for properly packing the system which they are, but it is very hard to keep the laptop safe under certain conditions. FedEx is not the only shipping company rough with boxes, it can be DHL or UPS, you just have to hope they are not too rough with it.

 

that doesn't account for overheating issues, dead pixels and/or creaking/misaligned assembly.

 

i respect your opinion however i disagree. i wasn't saying that i hate people who have purchased the m15x, not at all, in fact im happy that they r one of the lucky ones with a nice machine and they give us all hope. what i was saying is that when people post something saying that they have an issue like a creaking screen for example or keyboard is missing keys and someone else goes and says: well all laptops have flaws you should just deal with it, accept it and move on. thats when people annoy me because its not some lame cheap computer and when someone pays that much they should be able to count on it to get certain tasks, like typing, done. i know they all have flaws but some of them on the m15x r just rediculous for the price tag especially the ones that r easy to fix. sorry if my post was unclear or upset you.

 

well then what laptop would you get? because last time i checked the m15x is one of the more expensive 15.4" notebook out there. and i understand there are flaws in everything but this many? and the type of flaws the m15x has? i think some are pretty inexcusable at this point and this far along. i mean i would expect these kinda flaws in the first month but correct me if im wrong its been almost 5 months now so almost half a year has gone by and they r still shipping ones with creaky screens?

 

with that much money spent on a premium laptop, you would think you would get a premium chassis/case/screen

 

exactly.
even though it is one of the fastest, most powerful laptops out there, for the price its listed at, i expect aw to pay attention to detail as well. i like your analogy too btw...perfect example

 

Let's continue this conversation here:
http://forum.notebookreview.com/showthread.php?t=254627
No need for two threads talking about the same sort of issues . . .