Why do you buy Alienware?

So why did you buy an Alienware? (more for the uk guys)

Especially as they have (and you only have to read the complaints on here)

Very bad Customer Service (Well it is owned by Dell after all and most of them are non uk call centres)

Long Delays

they are NOT the fastest laptops

And the quality is NOT superior to other custom builds

Yet you pay vastly more than others?? (especially in the UK)

It just amazers me that people still buy from these guys

 

You obviously haven't done your research then... the new M17x is the fastest laptop on the market right now. The build quality on my machine is fantastic, Anodized aliminum and Magnesium... there are so many features that only add to the quality... what exactly is it that makes you doubt alienware?

 

Why do you say its the fastest??

It all depends what you spend.....and I'm sure you could get any custom built company to build exactly the same

Doubt

Simple read through this whole Alienware thread and see the problems

when your spending far more than most other people who are buying custom built laptops I personally would expect far superior customer service aswell (which you guys are NOT getting)

And not only that two guys I know with Alienware laptops (both M17) spend most of their time taking it apart (very strange)

 

Please don't feed the trolls /end thread.

 

Post reported.

 

I was expecting this but not the third post

I'm asking simple questions........and you simply come back with that answer

I'm not saying Alienware are rubbish I'm just asking why people who buy Alienware put up with their service when you could get just as good else where......

 

I'd argue with you but as Marvie says...I'm not going to feed the troll.

 

In defense of the OP it seems the UK prices are out of whack from the US prices. In the US the system is priced the same as others in it's category so it's not overpriced for us. As far as customer service I've been dealing with Dell for many years and would rate them at the top of CS along with Lenovo. I love their warranties and will continue to buy from them.

 

Marvie you are too cynical

The fact is the M17x is a seperate system from Alienware... Dell infused alot of resources into Alienwares company. And I seriously doubt you could find a company to supply you with the laptops casing and other parts... it's Flextronics I believe, but they don't outsource to people. I don't really understand what experiene you have anyway? what's behind your reasoning?

 

Actually they have just recently really, really lowered the UK prices on the m15x and M17. Have a look. Sadly M17x price is still seriously marked up in the UK.

The M17 is now the best you can get for your money if you're on a budget. For less than £1600 I can get a machine with a quad core (or a fast duo) and dual 4850s...anyone who argues that this is not great value is provably wrong.

 

To fill up 10 characters, I will simply say I have opened my M17 once to install a new Proc. Once. If others open theirs up more frequently its because they like to tinker with their systems.

 

Thank you mandrake as I did point out in my first post it was mainly for UK customers

I'm a fan of no one as most large companies are after nothing but your money

And my experience is trawling through this board (WAS looking to buy an Alienware as said friends have one) and seeing that there are an awful lot of people that get a very very bad service yet your paying a premium price.....it just seems strange that you would put up with this.

I asked my friends and all they could say was "well its an Alienware you get a bag and a cap"

So I'm asking more people(who own them) with hopefully getting a more intelligent response (less half the guys calling me a troll)

 

But its still vastly more than what the guys pay in America

 

Right now the Alienware M17 in the UK is pretty much the best price you're going to get on a gaming machine of its caliber. You can get a quad core (or fast dual core), 1920x1200 screen, dual ATi 4850 cards, and two hard drives in RAID for only about £1700...you name me a similar system that's cheaper than that.

As for service remember for every bad experience that's reported on the internet there could be hundreds more of happy people who just don't say anything about them.

Plus the M17x is now pretty much more from Dell than Alienware, which has superb customer service.

 

I see what you mean about the price and perhaps if I would have visited this forum before I purchased then I would probably have been put-off from buying!

So glad that did not happen....Once youve un-boxed one of these babies then you would understand it all a little more. Its hard to explain why we love them so much...they look and feel awesome and have a nice presence everywhere they go. We are part of an elite group of notebook owners who know that our notebooks can do some damage!! kinda like owning a Porsche...yes you can get cheaper that performs the same but its just not the same.

Actually apart from the quad-core issue in the M17 I believe its a very reliable machine so cant understand why your friends are having problems...unless they are just taking them apart because they like to see the working of a beast perhaps.
From my experience I have to agree with the points you made about support...I think its garbage but I hope it will improve, if it doesnt then so what!!! Im happy with my machine entirely.

 

It's the way your asking your question. It's very generalized which will get you the troll response. Go to any of the threads here at NBR and you'll see people asking many question about their system and some reporting issues. That's one reason NBR is here for others to help.

Keep posting stuff like

and no one will take you seriously because anyone can post that about any system.

 

Thank you thats answered my questions

 

I liked the Porsche idea a lot. It's like the way that I want a Ferrari; while there are cheaper machines that can perform the same, the look and feel of the things is just not the same. You don't get the Ferrari spirit in other cars, just like you don't get the Alienware feel in other laptops.

And I actually haven't experienced any stuttering on my M17 since I've flashed to the B14 BIOS. It is a superb machine and I've enjoyed every second of using it.

 

Too bad we can't neg rep.


I've owned 5 AW laptops and never had a problem with any of them.

 

Actually, from my limited experience of these machines I would say that these M17s are gunna become known as the most reliable Alienware machine IMHO.
There are a lot of threads on here at the moment with people having minor/some major issues with their M17Xs which if your new here would look quite worrying but as Mandrake said people are coming here for help so I suppose its natural and by god these M17x are advertised everywhere at the minute so must have sold loads I reckon.
Following on from that point a lot of guys who have had screen issues with the M17X have had them promptly replaced without much hassle which is what we want to see!

ps, cat695...Im glad that you feel I answered your questions as this is my honest opinion. I think you had all the right in the world to ask these questions which I +1 rep you for. Its just some guys on here are very protective of this brand and I think even you would become like this after you have owned one of these machines....I certainly came on here with a bit of a anti-Alienware attitude until people started sharing knowledge and experiences.

Good luck, I hope you make the right decision and join our crew!

ps, Ferraris are cheap Italian trash....German engineering anyday! LOL

 

to be fair I have had a couple of AW laptops and i am now going to sell mine and move on to clevo simply as I am fed up with the poor customer service

The m17x price in the uk is insane, i brought a M980NU with dual SLI for over £700 cheaper with a larger screen too!

There is no way the m17x is worth over £700 more then the M980nu simply because its an Alienware and it has the 9400m in it

Im sorry but it just isnt worth it

The m17 is a great laptop but they have originally said ok you will get 4870's with DDR5, well we now know that is not going to happen and we end up with 4850's eventually. The cards they have produced are causing marshall all kinds of problems too.

Personally i think it will be months before we see relieable results from the m17 with 4850's in it

M980 vs M17? for roughly same money, M980 every time

 

To quote Jeremy Clarkson (I can't remember it exactly but it goes something like this):

"My opinion is that a Ferrari is a scaled down version of God, whereas a Porsche is a scaled up Beetle."

Porsche's are nice but they just don't have the poise or spirit that you get in a Ferrari.

And to be more accurate, at least say Ferraris are expensive Italian trash, £100,000 for the lower end models is not cheap.

To stay on topic, yes as has been said the M17 is a rock solid, very reliable machine. I have had absolutely no problems with mine and while it may have only been two months or so, all I can say about it is that it's one HELL of a machine and at the moment even if I had the money, I wouldn't trade it in for anything else. (Not even the M17x, looking at the fact that it is thicker and heavier and the 4850s will bring the M17 to the M17x's level)

 

Exactly....Jeremy Clarkson=tosser!

 

Closed, this is nothing but a troll post. Trolling is strictly prohibited by our forum rules.

No, you're asking baited questions. If you truly wanted straight answers then you would have asked the questions objectively; they clearly were not asked in such a manner.