Worldwide m15x Forum Survey

Please only use this thread to answer the questions below. If you would like to leave any comments please follow the link at the bottom of the page.


Over the past few months hundreds of threads have been created on this forum about many different problems concerning the m15x
It would be nice to be able to go to just one thread and read everyone’s comments on what problems they have had and specifically how they feel they have been treated.
Well here it is.
Every time you contact AW you receive an email asking you to fill out their questionnaire about how you feel and was your problem resolved. Now its time for us all to speak up and document how we really feel.
This is not just a one sided survey so if you have a perfectly working m15x it would be great to get your views as well.

Please copy and paste into new post

General information about your m15x experience with Alienware

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Thank you for taking the time filling out this Questionaire.

If you would like to leave any comments please click the link below.

reply thread for the m15x worldwide survey

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M15X SURVEY GRAPHS & STATS

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posted for an hour and no replys.
ok ill start the ball rolling.

What part of the world are you from:
london uk
Are you a first time buyer of a laptop from Alienware:
yes
If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)
-
Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)
fujitsu/siemens amilo 1505
1.7ghz 80gb HD 2gb ram £500 = 8/10 (never had a problem with it)
What is your level of expertise with computers (1 being beginner and 10 being Expert)
hmmm, 5
Are you a Gamer:
no but started when i got m15x
Did you buy your m15x specifically for Gaming:
no
Which AW website did you order it from:
.co.uk
What date did you order your m15x:
7th march 2008
Did you have to wait for any back orders (list below):
1- AREA-51 M15X 15" WXGA+ W/CAM SIL-RIP-PNT .....
Expected Date: 4/14/2008
2- SEAGATE 200GB 7200RPM FREE FALL SENSOR HDD
Expected Date: 4/11/2008
3- INTEL ROBSON 1GB PCI-E MINI-CARD
Expected Date: 4/15/2008

What date did you receive your m15x:
21st april
Please specify your m15x specifications if they are not already in your signature:
Processor: 2.5
Graphics Card: 8800gtx
Memory: 4gb
Hard Drive: 200gb 7200rpm
Sound Card: creative x-fi


Was you m15x fully working out of the box:
no
If not what did not work from new:
touch controls/xfi card/nero

Benchmark 3Dmark06 scores
AW score (found in my Alienware Document):
10,000ish
Your first 3Dmark06 score:
9698 april 23rd
Has your score stayed roughly the same over time:
no
If no please give examples:
3559 may 7th
3600 may 11th
3563 may 12th

Temperature Readings:
Do you monitor GPU and CPU temps and clocks?
no
Have you noticed any Down Clocking:
yes

Technical Support
Have you had to contact Technical Support:
way too many times
If yes, roughly how many times:
By Phone: 21
By Email: 2

Reason for contacting Technical Support:
on day 1 touch controls/xf card/nero
Were these problems resolved over the phone:
no except nero
Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:
yes 1 hour/ no did not solve the problems
If not, were you advised to return your m15x for repair:
yes
How long did Alienware have your computer for:
8 days
What was replaced/repaired:
new motherboard
new chassis
After its return to you is your m15x fully working now:
no
If no, what is the latest problem:
benchmark score of 7000
chassis belonged to someone else/wrong nameplate
Are you returning it again for repair:
no
Or have you returned your m15x for a refund:
If so what date did you return it and how long did it take to get your refund:
yes27th may returned for refund still waiting for refund
Rate Alienware

Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x
if it worked properly 9/10 but as it is 4/10
Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW
3/10
Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service:
5/10
Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support 6/10
2) Roswell Crew n/a

Would you recommend Alienware to friends or colleagues:
hell no
Would you buy from Alienware again:
maybe if they got their act together

 

What part of the world are you from:
Europe/Germany

Are you a first time buyer of a laptop from Alienware:
Yes

If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)
n/a

Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)
Yes:
Medion whatever... (7)
Fujitsu Siemens M3438 (8)
Toshiba Satellite A200-1UM (6)
Dell XPS M1530 (9+)


What is your level of expertise with computers (1 being beginner and 10 being Expert)
~7

Are you a Gamer:
Yes

Did you buy your m15x specifically for Gaming:
Yes

Which AW website did you order it from:
alienware.de

What date did you order your m15x:
27.03.2008

Did you have to wait for any back orders (list below):
Not shure, received no messages about backorders concerning my order

What date did you receive your m15x:
22.04.2008

Please specify your m15x specifications if they are not already in your signature:
Processor: T9300 - 2,5GHz
Graphics Card: 8800M GTX
Memory: 2GB
Hard Drive: 160GB @ 7200rpm
Sound Card: internal



Was you m15x fully working out of the box:
Nope

If not what did not work from new:
Display issues with BinaryGFX


Benchmark 3Dmark06 scores
AW score (found in my Alienware Document):
10300

Your first 3Dmark06 score:
9300

Has your score stayed roughly the same over time:
Yes

If no please give examples:
n/a


Temperature Readings:
Do you monitor GPU and CPU temps and clocks?
Nope

Have you noticed any Down Clocking:
GPU: Yes, but with BIOS X30 installed
CPU: Yes, with Orthos Prime the T9300 started downclocking after ~40min

Technical Support
Have you had to contact Technical Support:
Yes

If yes, roughly how many times:
By Phone: 5
By Email: 2

Reason for contacting Technical Support:
Technical Problems, Ordering Smartbay Battery

Were these problems resolved over the phone:
Some not, some yes

Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:
Nope

If not, were you advised to return your m15x for repair:
Yes

How long did Alienware have your computer for:
10 Days

What was replaced/repaired:
Chassis/Display

After its return to you is your m15x fully working now:
Nope

If no, what is the latest problem:
Numerous: Poor Build Quality (missing screws to say the least!), defective AlienFX, Grainy Screen, CPU Downclocking, Overheating, keyboard...

Are you returning it again for repair:
Nope

Or have you returned your m15x for a refund:
Yes

If so what date did you return it and how long did it take to get your refund:
13.05.2008 - About 10 days and received full refund, no fees

Rate Alienware

Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x
4

Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW
5

Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service:
6

Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support
8
2) Roswell Crew
n/a

Would you recommend Alienware to friends or colleagues:
Nope

Would you buy from Alienware again:
Nope

 

What part of the world are you from:
Chester, England

Are you a first time buyer of a laptop from Alienware:
Yes

If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)
N/A

Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)
Dell Inspirion 6400 - 6/10, good laptop just a really graphics card (Intel)

What is your level of expertise with computers (1 being beginner and 10 being Expert)
8/10

Are you a Gamer:
Yes

Did you buy your m15x specifically for Gaming:
No

Which AW website did you order it from:
Alienware UK

What date did you order your m15x:
3rd f April 2008

Did you have to wait for any back orders (list below):
Nope

What date did you receive your m15x:
Tuesday 15th of April, 2008

Please specify your m15x specifications if they are not already in your signature:
Processor: Intel CoreT 2 Duo T9300 2.5GHz (6MB Cache 800MHz FSB
Graphics Card: 512MB NVidia® GeForce™ Go 8800M GTX
Memory: 2GB Dual Channel DDR2 SO-DIMM at 667MHz
Hard Drive: 160GB 7200 RPM SATA
Sound Card: Intel® High-Definition Audio (24-bit, 192Khz) with surround sound



Was you m15x fully working out of the box:
Almost

If not what did not work from new:
Shift key was a bit loose, contacted AW they sent me a whole free keyboard for my troubles

Benchmark 3Dmark06 scores
AW score (found in my Alienware Document):

Your first 3Dmark06 score:
Haven't tested it yet

Has your score stayed roughly the same over time:
N/A

If no please give examples:
N/A

Temperature Readings:
Do you monitor GPU and CPU temps and clocks?
No

Have you noticed any Down Clocking:
Not yet

Technical Support
Have you had to contact Technical Support:
Yes

If yes, roughly how many times:
By Phone:
By Email: Once

Reason for contacting Technical Support:
Loose Shift Key

Were these problems resolved over the phone:
No

Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:
No

If not, were you advised to return your m15x for repair:
No

How long did Alienware have your computer for:
NEVAH

What was replaced/repaired:
Nothing

After its return to you is your m15x fully working now:
It was always working

If no, what is the latest problem:
No recent problems

Are you returning it again for repair:
No

Or have you returned your m15x for a refund:
No

If so what date did you return it and how long did it take to get your refund:
N/A

Rate Alienware
Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x
10/10

Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW
10/10

Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service:
9/10

Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support
2) Roswell Crew
9/10

Would you recommend Alienware to friends or colleagues:
Yes

Would you buy from Alienware again:
As long as I have the money then big YES

 

What part of the world are you from:

Indiana, USA

Are you a first time buyer of a laptop from Alienware:

Yes

If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)

Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)

HP Pavilion dv5000 - 7/10

What is your level of expertise with computers (1 being beginner and 10 being Expert)

7-8

Are you a Gamer:

Yes

Did you buy your m15x specifically for Gaming:

Gaming, hi-definition 3d modeling, software programming.

Which AW website did you order it from:

US/English

What date did you order your m15x:

I'll look it up in a bit, but it was about 3 weeks before I received it.

Did you have to wait for any back orders (list below):

No.

What date did you receive your m15x:

2/01/08

Please specify your m15x specifications if they are not already in your signature:
Processor: Intel T7700 2400/800, 4M
Graphics Card: 8800 GTX 512MB
Memory: 2GB DDR2
Hard Drive: 200G 7200RPM
Sound Card: Intel Mobile Integrated HD



Was you m15x fully working out of the box:

No.

If not what did not work from new:

Touch-sensitive controls, unresponsive keyboard

Benchmark 3Dmark06 scores
AW score (found in my Alienware Document):

Your first 3Dmark06 score:

Has your score stayed roughly the same over time:

If no please give examples:


Temperature Readings:
Do you monitor GPU and CPU temps and clocks?

No.

Have you noticed any Down Clocking:


Technical Support
Have you had to contact Technical Support:

Yes.

If yes, roughly how many times:
By Phone: 2
By Email: 2

Reason for contacting Technical Support:

Faulty monitor casing, dead speakers.

Were these problems resolved over the phone:

No.

Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:

No.

If not, were you advised to return your m15x for repair:

Yes.

How long did Alienware have your computer for:

They've had it for two weeks, to date.

What was replaced/repaired:

After its return to you is your m15x fully working now:

If no, what is the latest problem:

Are you returning it again for repair:

Or have you returned your m15x for a refund:
If so what date did you return it and how long did it take to get your refund:

Rate Alienware

Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x

9

Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW

5

Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service:

7

Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support
2) Roswell Crew

Would you recommend Alienware to friends or colleagues:

No.

Would you buy from Alienware again:

No.

 

What part of the world are you from:
Canada

Are you a first time buyer of a laptop from Alienware:
Yes

If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)
N/A

Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)
Yes. I acquired a broken Toshiba Satellite 6000 Pro from a friend and fixed it to working condition. There were many problems with the computer and I've been about the only person able to use it. Bad experience overall, would not buy a Toshiba.

What is your level of expertise with computers (1 being beginner and 10 being Expert)
I'd say somewhere between a 9 and a 10...

Are you a Gamer:
Occasionally.. Yeah.

Did you buy your m15x specifically for Gaming:
No. I purchased it because it was one of the first Penryn cored laptops on the market.

Which AW website did you order it from:
Ordered by phone.

What date did you order your m15x:
3/12/08

Did you have to wait for any back orders (list below):
Not that I know of.

What date did you receive your m15x:
3/26/08

Please specify your m15x specifications if they are not already in your signature:
Processor: T9300 @ 2.5Ghz
Graphics Card: Nvidia 8700M GT
Memory: 4GB Factory Installed
Hard Drive: 320GB 5400RPM
Sound Card: Integrated



Was you m15x fully working out of the box:
Mostly.

If not what did not work from new:
Had minor downclocking (after some investigation) of the GPU. Fixed in BIOS x32 RC1. Other minor errors fixed by application updating. (Synaptics Application)

Benchmark 3Dmark06 scores
AW score (found in my Alienware Document):
Uncertain. Can't Find the doc anymore.

Your first 3Dmark06 score:
4600 (I believe)

Has your score stayed roughly the same over time:
Havn't rechecked for a long time.

If no please give examples:

Temperature Readings:
Do you monitor GPU and CPU temps and clocks?
Frequently.

Have you noticed any Down Clocking:
Not since the X32 BIOS

Technical Support
Have you had to contact Technical Support:
No.

Rate Alienware

Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x
8

Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW
9

Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service:
I dunno, I havn't used them.

Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support
2) Roswell Crew
Havn't used either.

Would you recommend Alienware to friends or colleagues:
Yes.

Would you buy from Alienware again:
Yes.

To add: I'm surprized in two ways... first, that everyone thinks a Laptop is going to roll off the assembly line and be perfect. Too many people have too little patience to find fixes for their investments. Second, Those that do take the time to find fixes, are ruthless about it. Constantly searching. I tip my hat to these people...

Overall, I think AW has done a pretty good job. With something this complicated, it's had a surprisingly small number of problems. And yes, it might be a little hotter than some other laptops with comparable specs, but do they have AlienFX lighting? do they have the capability of turning off the power-hungry video card altogether to extend batteries?

To me, the benefits still outweigh the costs of the m15x. Someone who can't see that... well. I'd call them faithless.

 

What part of the world are you from: Florida, United States

Are you a first time buyer of a laptop from Alienware: Yes

If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)

Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent):
Toshiba Satellite (I am not sure the exact model sorry)- 3
Apple Macbookpro- 8

What is your level of expertise with computers (1 being beginner and 10 being Expert): probably 5 or 6

Are you a Gamer: Yes

Did you buy your m15x specifically for Gaming: Partly; gaming and digital art

Which AW website did you order it from: US

What date did you order your m15x: March 26, 2008

Did you have to wait for any back orders (list below): No

What date did you receive your m15x: April 9, 2008

Please specify your m15x specifications if they are not already in your signature:
Processor: Intel Core 2 Duo T9300 2.50 GHz
Graphics Card: GeForce 8700
Memory: 2046 MB
Hard Drive: 160GB 5,400RPM Hybrid Drive w/ 256MB flash memory
Sound Card: Internal High-Definition Audio with surround sound



Was you m15x fully working out of the box: Yes

If not what did not work from new:


Benchmark 3Dmark06 scores
AW score (found in my Alienware Document):
3DMark Score: 5,904.00 3DMarks

Your first 3Dmark06 score: Haven't done it myself

Has your score stayed roughly the same over time: Haven't really checked

If no please give examples:


Temperature Readings:
Do you monitor GPU and CPU temps and clocks?: Nope

Have you noticed any Down Clocking: Nope


Technical Support
Have you had to contact Technical Support: Nope

If yes, roughly how many times:
By Phone:
By Email:

Reason for contacting Technical Support:

Were these problems resolved over the phone:

Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:

If not, were you advised to return your m15x for repair:

How long did Alienware have your computer for:

What was replaced/repaired:

After its return to you is your m15x fully working now:

If no, what is the latest problem:

Are you returning it again for repair:

Or have you returned your m15x for a refund:
If so what date did you return it and how long did it take to get your refund:

Rate Alienware

Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x: 9

Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW: 10

Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service:

Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support
2) Roswell Crew

----haven't used either

Would you recommend Alienware to friends or colleagues: Definitely

Would you buy from Alienware again: Yes

---I think the only thing I have a problem with is that the touch controls stop working when I close it and leave the laptop on. It's not a big deal... but sometimes shutting down and starting back up every time I close the case it becomes irritating.

 

on behalf of my sister, who is forum-phobic, but nonetheless an m15x owner.

What part of the world are you from:
California, USA

Are you a first time buyer of a laptop from Alienware:
Yes

If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)

Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)
Dell m6300; 8

What is your level of expertise with computers (1 being beginner and 10 being Expert)
7

Are you a Gamer:
Yes

Did you buy your m15x specifically for Gaming:
Gaming plus other apps.

Which AW website did you order it from:
.com (USA)

What date did you order your m15x:
April, 2008

Did you have to wait for any back orders (list below):
No.

What date did you receive your m15x:
It shipped one week after ordered

Please specify your m15x specifications if they are not already in your signature:
Processor: x9000
Graphics Card: 8800mGTX
Memory: 4gb
Hard Drive: 320gb
Sound Card: Integrated



Was you m15x fully working out of the box:
Yes

If not what did not work from new:


Benchmark 3Dmark06 scores
AW score (found in my Alienware Document):
10,000ish

Your first 3Dmark06 score:
9800ish

Has your score stayed roughly the same over time:
No

If no please give examples:


Temperature Readings:
Do you monitor GPU and CPU temps and clocks?
Once, w/RivaTuner. CPU=90ish, GPU=92ish (max)

Have you noticed any Down Clocking:
No

Technical Support
Have you had to contact Technical Support:
No

If yes, roughly how many times:
By Phone:
By Email:

Reason for contacting Technical Support:

Were these problems resolved over the phone:

Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:

If not, were you advised to return your m15x for repair:

How long did Alienware have your computer for:

What was replaced/repaired:

After its return to you is your m15x fully working now:

If no, what is the latest problem:

Are you returning it again for repair:

Or have you returned your m15x for a refund:
If so what date did you return it and how long did it take to get your refund:

Rate Alienware

Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x - 10

Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW - 10

Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service: 10 (only dealt with them to order)

Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support
2) Roswell Crew

Would you recommend Alienware to friends or colleagues:
Yes.

Would you buy from Alienware again:
Yes.

 

What part of the world are you from: UK

Are you a first time buyer of a laptop from Alienware: Yes

What is your level of expertise with computers (1 being beginner and 10 being Expert)
7

Are you a Gamer: Not Really

Did you buy your m15x specifically for Gaming: No

Which AW website did you order it from: alienware.co.uk

What date did you order your m15x: 14 March 2008

Did you have to wait for any back orders (list below):
Yes,
Screen backorder - about 2 weeks
200GB HDD - ~1 week
Velvet Sleeve - ~1 week

What date did you receive your m15x:
24 April


Was you m15x fully working out of the box:
NO

If not what did not work from new:
Media Card Reader
Keyboard - missing out letters
Creaky screen



Benchmark 3Dmark06 scores:
AW score (found in my Alienware Document):
10400

Your first 3Dmark06 score:
10200

Has your score stayed roughly the same over time:
-600/700

If no please give examples:
~9700 1 month after I received it


Temperature Readings:
Have you noticed any Down Clocking:
Yes, CPU at 92C


Technical Support
Have you had to contact Technical Support:
Yes

If yes, roughly how many times:
By Phone: About 10
By Email: 2

Reason for contacting Technical Support:
Keyboard missing out characters
Media Card reader not working


Were these problems resolved over the phone:
Of course not

Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:
Yes but he didn't fix anything

If not, were you advised to return your m15x for repair:
Yes

How long did Alienware have your computer for:
About 20 days

What was replaced/repaired:
Keyboard and media card reader - theoretically!!!

After its return to you is your m15x fully working now:
No

If no, what is the latest problem:
Same as before sending it in - media card reader and keyboard not fully functional. Media card reader not working AT ALL

Are you returning it again for repair:
Yes

Rate Alienware

Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x
4

Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW
5

Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service:
7

Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support 6
2) Roswell Crew N/A

Would you recommend Alienware to friends or colleagues:
Only if I hate the guy

Would you buy from Alienware again:
No

 

What part of the world are you from: Currently living in the UK

Are you a first time buyer of a laptop from Alienware: Yes

If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)

Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)
Acer 2026WLMi - 7/10
Dell XPS M1530 - 8/10

What is your level of expertise with computers (1 being beginner and 10 being Expert) 8

Are you a Gamer: I game quite a lot

Did you buy your m15x specifically for Gaming: No

Which AW website did you order it from: AW UK

What date did you order your m15x: 6th May 2008

Did you have to wait for any back orders (list below): No

What date did you receive your m15x: 16th of May 2008

Please specify your m15x specifications if they are not already in your signature:
Processor: T9300
Graphics Card: 8800GTX
Memory: 1GB (upgraded to 4GB myself to save close to £200)
Hard Drive: 120GB (will upgrade myself later to save even more money)
Sound Card: Internal

Was you m15x fully working out of the box: It worked

If not what did not work from new: Problems from new where screen wobbliness, no updated Bios, kensington lock does not fit kensignton locks. Updated Bios myself and temperatures of GPU reached 100C and CPU 92C when on full load.

Benchmark 3Dmark06 scores
AW score (found in my Alienware Document): 101000 (around)

Your first 3Dmark06 score: 9900 (around)

Has your score stayed roughly the same over time: Decreased around 100 when I updated to Bios X32RC1
If no please give examples:


Temperature Readings:
Do you monitor GPU and CPU temps and clocks? Always

Have you noticed any Down Clocking: Only with Bios X30, not with Bios X32RC1. CPU does reach very high temperatures and a 1C increase (from 92C to 93C) will make it downclock.

Technical Support
Have you had to contact Technical Support: Yes

If yes, roughly how many times:
By Phone:
By Email: Over 10.

Reason for contacting Technical Support: Screen wobbliness and overheating

Were these problems resolved over the phone: No

Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered: No

If not, were you advised to return your m15x for repair: Yes

How long did Alienware have your computer for: Almost 2 weeks now

What was replaced/repaired: They said GPU was going to be replaced as well as a new case, so I'm assuming they are replacing pretty much everything

After its return to you is your m15x fully working now: Don't know yet

If no, what is the latest problem: NA

Are you returning it again for repair: NA

Or have you returned your m15x for a refund: NA
If so what date did you return it and how long did it take to get your refund: NA

Rate Alienware

Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x 5 (Five)

Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW 4 (Four)

Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service: 7 (Seven)

Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support 7 (Seven)
2) Roswell Crew NA

Would you recommend Alienware to friends or colleagues: No

Would you buy from Alienware again: Very likely... No

 

What part of the world are you from:
North America (now) going to europe soon

Are you a first time buyer of a laptop from Alienware:
yes

If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)
-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x

Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)
HP (9)
Compaq (8)

What is your level of expertise with computers (1 being beginner and 10 being Expert)
(8)

Are you a Gamer:
Yes

Did you buy your m15x specifically for Gaming:
No

Which AW website did you order it from:
.com (USA)

What date did you order your m15x:
April, 2008

Did you have to wait for any back orders (list below):
Chassis

What date did you receive your m15x:
Mid March

Please specify your m15x specifications if they are not already in your
In Sig


Was you m15x fully working out of the box:
Yes

If not what did not work from new:
--x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x


Benchmark 3Dmark06 scores
AW score (found in my Alienware Document):




Temperature Readings:
Do you monitor GPU and CPU temps and clocks?
Yes

Have you noticed any Down Clocking:
No


Technical Support
Have you had to contact Technical Support:
No

Rate Alienware

Out of 10 (1 being poor and 10 being excellent) how would you rate your M15x
10

Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW
9

Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service:
9

Out of 10 (1 being poor and 10 being excellent) how would you rate:
Didnt use it

Would you recommend Alienware to friends or colleagues:
yes

Would you buy from Alienware again:
yes

 

What part of the world are you from:
United States (Georgia)

Are you a first time buyer of a laptop from Alienware:
yes

If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)

Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)
Compaq 9
HP 8
Panasonic 8
Acer 5
Toshiba 6
What is your level of expertise with computers (1 being beginner and 10 being Expert)
8
Are you a Gamer:
yes
Did you buy your m15x specifically for Gaming:
no
Which AW website did you order it from:
.com (US)
What date did you order your m15x:
1/31/08

Did you have to wait for any back orders (list below):
no
What date did you receive your m15x:
2/15/08
Please specify your m15x specifications if they are not already in your
check sig

Was your m15x fully working out of the box:
no
If not what did not work from new: AlienFX would not start while starting computer on battery. DVD burner wouldn't burn at 8x


Benchmark 3Dmark06 scores
AW score (found in my Alienware Document): Don't remember

Your first 3Dmark06 score: Don't rememeber the first one.

Has your score stayed roughly the same over time: no

If no please give examples: Swapped CPU now is way better.


Temperature Readings:
Do you monitor GPU and CPU temps and clocks?
yes
Have you noticed any Down Clocking:
yes

Technical Support
Have you had to contact Technical Support:
yes
If yes, roughly how many times:
By Phone: many
By Email: many

Reason for contacting Technical Support:

Were these problems resolved over the phone: No

Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered: yes but did not solve the problem

If not, were you advised to return your m15x for repair: yes

How long did Alienware have your computer for: 2 weeks including shipping.

What was replaced/repaired:
Motherboard
After its return to you is your m15x fully working now: yes and no

If no, what is the latest problem: it did fix the lights and the dvd burner but not the downclocking.

Are you returning it again for repair: not yet.

Or have you returned your m15x for a refund:
If so what date did you return it and how long did it take to get your refund:

Rate Alienware

Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x
6, would be 9 if my cpu wouldn't downclock.
Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW 5

Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service:
normal CS 2.5
Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support 6
2) Roswell Crew 6

Would you recommend Alienware to friends or colleagues:
Probably not
Would you buy from Alienware again: Depends on if they were to fix all their issues but surely not if they don't come out with some type of fix for the downclocking.

 

What part of the world are you from:
move around a lot, now at Malaysia

Are you a first time buyer of a laptop from Alienware:
Yes

If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)

Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)
Acer Aspire 3620>> 1
Asus X51R>> 10

What is your level of expertise with computers (1 being beginner and 10 being Expert)
5 (moderate)

Are you a Gamer:
Yes

Did you buy your m15x specifically for Gaming:
Yes

Which AW website did you order it from:
US

What date did you order your m15x:
1/31/08

Did you have to wait for any back orders (list below):
n/a

What date did you receive your m15x:
2/24/08

Please specify your m15x specifications if they are not already in your signature:
In the Sig


Was you m15x fully working out of the box:
Nope

If not what did not work from new:
Malfunction HD


Benchmark 3Dmark06 scores
AW score (found in my Alienware Document):
i forget sorry

Your first 3Dmark06 score:
forgotten also sorry

Has your score stayed roughly the same over time:
yeah

If no please give examples:
n/a

Temperature Readings:
Do you monitor GPU and CPU temps and clocks?
no, sorry.

Have you noticed any Down Clocking:
yes!

Technical Support
Have you had to contact Technical Support:
never

If yes, roughly how many times:
By Phone:
By Email:

Reason for contacting Technical Support:
n/a
Were these problems resolved over the phone:
n/a
Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:
n/a
If not, were you advised to return your m15x for repair:
n/a

How long did Alienware have your computer for:
n/a
What was replaced/repaired:
n/a
After its return to you is your m15x fully working now:
n/a
If no, what is the latest problem:
n/a
Are you returning it again for repair:
n/a
Or have you returned your m15x for a refund:
If so what date did you return it and how long did it take to get your refund:

Rate Alienware

Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x

7

Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW

5 (moderate)

Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service:
cant answer that since i never use it.

Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support n/a

2) Roswell Crew n/a

Would you recommend Alienware to friends or colleagues:
Yes! if they are rich

Would you buy from Alienware again:
Nope

 

What part of the world are you from:
Montreal, Canada

Are you a first time buyer of a laptop from Alienware:
Yes

If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)

Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)
No

What is your level of expertise with computers (1 being beginner and 10 being Expert)
7

Are you a Gamer:
Yes

Did you buy your m15x specifically for Gaming:
No

Which AW website did you order it from:
Canada -French

What date did you order your m15x:
May 15th 2008

Did you have to wait for any back orders (list below):
No but the original ETA was not achieved

What date did you receive your m15x:
June 11th 2008

Please specify your m15x specifications if they are not already in your signature:
See my sig

Was you m15x fully working out of the box:
Yes

If not what did not work from new:


Benchmark 3Dmark06 scores
AW score (found in my Alienware Document):
10,358.00

Your first 3Dmark06 score:
I did not perform one yet

Has your score stayed roughly the same over time:

If no please give examples:


Temperature Readings:
Do you monitor GPU and CPU temps and clocks?
Once

Have you noticed any Down Clocking:
No


Technical Support
Have you had to contact Technical Support:
Yes

If yes, roughly how many times:
By Phone: 5
By Email: 0

Reason for contacting Technical Support:
Webcam, changing OS and other

Were these problems resolved over the phone:
Yes

Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:
No

If not, were you advised to return your m15x for repair:
Not yet haha

How long did Alienware have your computer for:

What was replaced/repaired:

After its return to you is your m15x fully working now:

If no, what is the latest problem:

Are you returning it again for repair:

Or have you returned your m15x for a refund:
If so what date did you return it and how long did it take to get your refund:

Rate Alienware

Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x
8

Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW
10

Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service:
7

Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support 5
2) Roswell Crew 10

Would you recommend Alienware to friends or colleagues:
Yes depending on their needs

Would you buy from Alienware again:
Probably yes

 

What part of the world are you from:
Canada
Are you a first time buyer of a laptop from Alienware:
Yes
If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)
N/A
Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)
Inspiron 9300 - 7/10
What is your level of expertise with computers (1 being beginner and 10 being Expert)
9/10 There is always something else to learn
Are you a Gamer:
Yes
Did you buy your m15x specifically for Gaming:
Gaming/multimedia/work
Which AW website did you order it from:
.ca
What date did you order your m15x:
May 29, 2008
Did you have to wait for any back orders (list below):
No
What date did you receive your m15x:
June 16/2008
Please specify your m15x specifications if they are not already in your signature:
Processor: T9300
Graphics Card: 8800m GTX
Memory: 1 GB (Upgraded to 4GB myself)
Hard Drive: 500GB 5400rpm
Sound Card: Default (can't remember the name)



Was you m15x fully working out of the box:
Yes
If not what did not work from new:


Benchmark 3Dmark06 scores
AW score (found in my Alienware Document):
10.3K
Your first 3Dmark06 score:
8900
Has your score stayed roughly the same over time:
Only had it for one day
If no please give examples:


Temperature Readings:
Do you monitor GPU and CPU temps and clocks?
CPU - Yes, GPU - in the process
Have you noticed any Down Clocking:
No

Technical Support
Have you had to contact Technical Support:
Yes, but was to inquire about my order
If yes, roughly how many times:
By Phone:
By Email: Twice - [email protected]

Reason for contacting Technical Support:
Just curious about my order and the pahse on the site
Were these problems resolved over the phone:
N/A
Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:
N/A
If not, were you advised to return your m15x for repair:
N/A
How long did Alienware have your computer for:
N/A
What was replaced/repaired:
N/A
After its return to you is your m15x fully working now:
N/A
If no, what is the latest problem:
N/A
Are you returning it again for repair:
N/A
Or have you returned your m15x for a refund:
If so what date did you return it and how long did it take to get your refund:
N/A
Rate Alienware
9/10 Always room for improvement
Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x
10/10 Does exactly what it said it would do.
Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW
10/10
Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service:
10/10
Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support N/A
2) Roswell Crew 10/10

Would you recommend Alienware to friends or colleagues:
Yes
Would you buy from Alienware again: Yes

 

What part of the world are you from:
Oregon, USA
Are you a first time buyer of a laptop from Alienware:
Yes
If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)

Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)
Dell XPS M1210: 8
Dell Inspiron 5150: 7
Apple Macbook: 7
Gateway 600X: 7
Dell Latitude D810: 6
Dell Inspiron 1710: 7
What is your level of expertise with computers (1 being beginner and 10 being Expert)
7
Are you a Gamer:
Yes
Did you buy your m15x specifically for Gaming:
I bought it as a desktop replacement, but settled on the m15X specifically because of its gaming abilities
Which AW website did you order it from:
Alienware.com
What date did you order your m15x:
5/26/08
Did you have to wait for any back orders (list below):
No
What date did you receive your m15x:
6/12/08 (estimated ship date was 6/30, so very pleased with getting it almost three weeks early!)
Please specify your m15x specifications if they are not already in your signature:
Processor: T9300
Graphics Card: 8800 GTX
Memory: 1GB (swapped for 4GB from Newegg.com)
Hard Drive: 320GB 7200rpm
Sound Card: integrated



Was your m15x fully working out of the box:
Yes
If not what did not work from new:


Benchmark 3Dmark06 scores
AW score (found in my Alienware Document):
~10300
Your first 3Dmark06 score:
9050
Has your score stayed roughly the same over time:
Yes
If no please give examples:


Temperature Readings:
Do you monitor GPU and CPU temps and clocks?
Yes
Have you noticed any Down Clocking:
None

Technical Support
Have you had to contact Technical Support:
No
If yes, roughly how many times:
By Phone:
By Email:

Reason for contacting Technical Support:
N/A
Were these problems resolved over the phone:
N/A
Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:
N/A
If not, were you advised to return your m15x for repair:
N/A
How long did Alienware have your computer for:
N/A
What was replaced/repaired:
N/A
After its return to you is your m15x fully working now:
N/A
If no, what is the latest problem:
N/A
Are you returning it again for repair:
N/A
Or have you returned your m15x for a refund:
If so what date did you return it and how long did it take to get your refund:
N/A
Rate Alienware

Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x
10
Out of 10 (1 being poor and 10 being excellent) how would you rate your overall whole experience with AW
10
Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service:
N/A
Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support N/A
2) Roswell Crew N/A

Would you recommend Alienware to friends or colleagues:
Yes, depending on their needs
Would you buy from Alienware again:
Yes – depending on my needs at the time

 

What part of the world are you from:
USA
Are you a first time buyer of a laptop from Alienware:
Yes
If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)

Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)
No
What is your level of expertise with computers (1 being beginner and 10 being Expert)
8
Are you a Gamer:
I game from time to time. im more casual i think and not extreme.
Did you buy your m15x specifically for Gaming:
no
Which AW website did you order it from:
the us one
What date did you order your m15x:
3/3/08
Did you have to wait for any back orders (list below):
i had to wait for the battery.
What date did you receive your m15x:
4/19/08
Please specify your m15x specifications if they are not already in your signature:
Processor: T9300 2.5 Ghz
Graphics Card: 8800M GTX
Memory: 4 gig of memory from Kingston
Hard Drive: 200 gig 7200 rpm
Sound Card: built in mother board sound card



Was you m15x fully working out of the box:
yes before the video card became faulty
If not what did not work from new:
there was a faulty video card which needed to be replaced.

Benchmark 3Dmark06 scores
AW score (found in my Alienware Document):
10000 something
Your first 3Dmark06 score:
never ran 3dmark until i got my second card. second card is 9304 with x32 bios.
Has your score stayed roughly the same over time:
yes
If no please give examples:


Temperature Readings:
Do you monitor GPU and CPU temps and clocks?
yes
Have you noticed any Down Clocking:
no

Technical Support
Have you had to contact Technical Support:
yes
If yes, roughly how many times:
By Phone: 2
By Email: 5?

Reason for contacting Technical Support:
called to get them to send me my heatsink and fan back to me faster. i also had to call so they could replace my video card.
Were these problems resolved over the phone:
when i called about the video card problem(did not know it was video card until i called), they discovered i had a faulty video card and they sent me a replacement.
Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:
no
If not, were you advised to return your m15x for repair:
no
How long did Alienware have your computer for:
3 months
What was replaced/repaired:
video card replaced
After its return to you is your m15x fully working now:
yes
If no, what is the latest problem:

Are you returning it again for repair:
no
Or have you returned your m15x for a refund:
If so what date did you return it and how long did it take to get your refund:

Rate Alienware

Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x
8...havent given me any problems. would of gave it a 10 but build quality isnt as high as expected.Out of 10 (1 being poor and 10 being excellent)
how would you rate you overall whole experience with AW
8...its been a pretty positive experience.

Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service:
8
Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support never talked to them
2) Roswell Crew 8

Would you recommend Alienware to friends or colleagues:
i might, but i might recommend something different depending on their needs.
Would you buy from Alienware again:
yes

 

What part of the world are you from:
Austria, but I´m living at the moment in Ireland, where I bought my m15x

Are you a first time buyer of a laptop from Alienware:
yes

Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)
Gericom 1st Supersonic 5
Asus F3Jm 4
Fujitsu Siemens 4
Dell XPS M1730 10
Dell XPS M1330 10

What is your level of expertise with computers (1 being beginner and 10 being Expert)
around 8

Are you a Gamer:


Did you buy your m15x specifically for Gaming:


Which AW website did you order it from:
www.alienware.ie

What date did you order your m15x:
07.May 2008

Did you have to wait for any back orders (list below):
no

What date did you receive your m15x:
16.May 2008

Please specify your m15x specifications if they are not already in your signature:
Processor: ordered T7100 / now X9000
Graphics Card: 8800M GTX
Memory: ordered 2x 512MB / now 2x 2048MB OCZ
Hard Drive: ordered 120GB / now 200 GB 7.200



Was you m15x fully working out of the box:
now, the Geforce 8800M GTX had an RAM fault


Benchmark 3Dmark06 scores
AW score (found in my Alienware Document):

Your first 3Dmark06 score:

Has your score stayed roughly the same over time:

If no please give examples:


Temperature Readings:
Do you monitor GPU and CPU temps and clocks?

Have you noticed any Down Clocking:


Technical Support
Have you had to contact Technical Support:

If yes, roughly how many times:
By Phone:
By Email:

Reason for contacting Technical Support:

Were these problems resolved over the phone:

Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:

If not, were you advised to return your m15x for repair:

How long did Alienware have your computer for:

What was replaced/repaired:

After its return to you is your m15x fully working now:

If no, what is the latest problem:

Are you returning it again for repair:

Or have you returned your m15x for a refund:
If so what date did you return it and how long did it take to get your refund:

Rate Alienware

Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x

Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW

Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service:

Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support
2) Roswell Crew

Would you recommend Alienware to friends or colleagues:

Would you buy from Alienware again:

I´ll finish it in the evening

 

What part of the world are you from:
New York City US
Are you a first time buyer of a laptop from Alienware:
Yes.
If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)
-
Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)
HP Pavilion dv9000t, XPS m1730, HP Pavilion dv9700t (replacement); MacBook Air
What is your level of expertise with computers (1 being beginner and 10 being Expert)
8
Are you a Gamer:
Yes.
Did you buy your m15x specifically for Gaming:
No
Which AW website did you order it from:
.com
What date did you order your m15x:
February 18
Did you have to wait for any back orders (list below):
1- AREA-51 M15X 15" WXGA+ W/CAM SIL-RIP-PNT
What date did you receive your m15x:
I think March 10
Please specify your m15x specifications if they are not already in your signature:
Processor: Originally 2.5; 2.8 in replacement
Graphics Card: 8800gtx
Memory: 2gb
Hard Drive: 200gb 7200rpm
Screen: Originally WXGA+; WUXGA in replacement


Was you m15x fully working out of the box:
First one, no, I also had a gap above both Ethernet and HDMI ports. Second one yes, and it felt way more sturdier than the first.

Benchmark 3Dmark06 scores
AW score (found in my Alienware Document):
10,426; 10758 in replacement (I don't know how they got that score)
Your first 3Dmark06 score:
9300's on replacement (didn't test it on previous)
Has your score stayed roughly the same over time:
Yes.

Temperature Readings:
Do you monitor GPU and CPU temps and clocks?
Yes.
Have you noticed any Down Clocking:
Yes on first m15x; not at all on second.

Technical Support
Have you had to contact Technical Support:
Yep.
If yes, roughly how many times:
Ahh...many times; like too many

Reason for contacting Technical Support:
Report weak chassis and downclocking GPU
Were these problems resolved over the phone:
No.
Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:
Yes to show him Riva Tuner graphs
If not, were you advised to return your m15x for repair:
Yes, to get the chassis fixed which I refused and asked for a new replacement with upgrades.

What was replaced/repaired:
Whole new system with a better processor and screen
After its return to you is your m15x fully working now:
Almost perfect; Well, perfect

Rate Alienware

Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x
9
Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW
8
Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service:
5 in general; 10 for JuanCarlos Nunez
Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support 3. (useless)
2) Roswell Crew 10.

Would you recommend Alienware to friends or colleagues:
Yeah, but I recommend waiting for some problems to get fixed
Would you buy from Alienware again:
Yes.

 

1)What part of the world are you from:
USA!

2)Are you a first time buyer of a laptop from Alienware:
Yes wanted one for years

3)If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)

4)Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent) I've had a few dells, macbooks ibms etc been happy with all of them pretty much. The dells being my favorite (price and power) I give dell an 8 and the other two 7

5)What is your level of expertise with computers (1 being beginner and 10 being Expert) 7-8

6)Are you a Gamer:Yes

7)Did you buy your m15x specifically for Gaming: No but it was a big consideration

8)Which AW website did you order it from:US site

9)What date did you order your m15x: ABout a month ago

10)Did you have to wait for any back orders (list below): No

11)What date did you receive your m15x: June 24 a month after ordering

12)Please specify your m15x specifications if they are not already in your signature:
Processor:
Graphics Card:
Memory:
Hard Drive:
Sound Card:



13)Was you m15x fully working out of the box:YEs!

14)If not what did not work from new:


Benchmark 3Dmark06 scores
15)AW score (found in my Alienware Document):

16)Your first 3Dmark06 score:5532

17)Has your score stayed roughly the same over time:
Don't know yet.
18)If no please give examples:


Temperature Readings:
20)Do you monitor GPU and CPU temps and clocks?

21)Have you noticed any Down Clocking:


Technical Support
22)Have you had to contact Technical Support:
Yes
23)If yes, roughly how many times:
By Phone:1
By Email:

24)Reason for contacting Technical Support:
Software issue involving a game

25)Were these problems resolved over the phone:YEs!

26)Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered: THey didn't have to

27)If not, were you advised to return your m15x for repair:

28)How long did Alienware have your computer for:

29)What was replaced/repaired:

30)After its return to you is your m15x fully working now:

31)If no, what is the latest problem:

32)Are you returning it again for repair:

33)Or have you returned your m15x for a refund:
If so what date did you return it and how long did it take to get your refund:

Rate Alienware

34)Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x-so far so god I dunno 8-9 as long as no problems arise

35)Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW-8-9

36)Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service: 9-they've been good to me thus far

37)Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support
2) Roswell Crew
They answered my call in less than a minute and took care of me very nicely and solved my problem

38)Would you recommend Alienware to friends or colleagues:
I would but its early lets give it a few months or a year? haha
39)Would you buy from Alienware again:We'll see!

 

1)What part of the world are you from:
England, Yorkshire

2)Are you a first time buyer of a laptop from Alienware:
Yes

3)If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)
N/A

4)Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)
N/A

5)What is your level of expertise with computers (1 being beginner and 10 being Expert)
8

6)Are you a Gamer:
Indeed

7)Did you buy your m15x specifically for Gaming:
Gaming & general computing

8)Which AW website did you order it from:
http://www.alienware.co.uk

9)What date did you order your m15x:
19th may

10)Did you have to wait for any back orders (list below):
I had to wait for the chassis for 3 weeks

11)What date did you receive your m15x:
21st June

12)Please specify your m15x specifications if they are not already in your signature:
Processor: T9300 2.5ghz
Graphics Card: 8800M GTX
Memory: 2gig
Hard Drive: 120gig 7200rpm standard
Sound Card: Standard



13)Was you m15x fully working out of the box:
Indeed

14)If not what did not work from new:
N/A


Benchmark 3Dmark06 scores
15)AW score (found in my Alienware Document):
10,800

16)Your first 3Dmark06 score:
9,723

17)Has your score stayed roughly the same over time:
No

18)If no please give examples:
The second, third and forth time was at 9,621
Probably to do with the fact i downloaded loads of programs and the first time
i did the 3dmark06 myself was right out the box.


Temperature Readings:
20)Do you monitor GPU and CPU temps and clocks?
Yes

21)Have you noticed any Down Clocking:
No


Technical Support
22)Have you had to contact Technical Support:
Yes

23)If yes, roughly how many times:
By Phone: Once
By Email: Three times

24)Reason for contacting Technical Support:
Billing
Waiting on Chassis

25)Were these problems resolved over the phone:
Yes

26)Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:
N/A

27)If not, were you advised to return your m15x for repair:
N/A

28)How long did Alienware have your computer for:
N/A

29)What was replaced/repaired:
N/A

30)After its return to you is your m15x fully working now:
N/A
31)If no, what is the latest problem:
N/A
32)Are you returning it again for repair:

33)Or have you returned your m15x for a refund:
If so what date did you return it and how long did it take to get your refund:
N/A

Rate Alienware

34)Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x
9
35)Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW
6
36)Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service:
7
37)Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support 6
2) Roswell Crew N/A

38)Would you recommend Alienware to friends or colleagues:
I would

39)Would you buy from Alienware again:
I would

 

1)What part of the world are you from:
Montreal, Quebec, Canada

2)Are you a first time buyer of a laptop from Alienware:
Yes

3)If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)
Skipped

4)Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)
Skipped

5)What is your level of expertise with computers (1 being beginner and 10 being Expert)
6'ish

6)Are you a Gamer:
Casual singleplayer type

7)Did you buy your m15x specifically for Gaming:
Work and gaming in that order

8)Which AW website did you order it from:
Alienware.com

9)What date did you order your m15x:
[05/23/08][Upgraded 05/29/08]

10)Did you have to wait for any back orders (list below):
Not that I know of

11)What date did you receive your m15x:
06/20/08 11am

12)Please specify your m15x specifications if they are not already in your signature:
Signature

13)Was your m15x fully working out of the box:
Thank the Cariboose Yes!

14)If not what did not work from new:
Skipped

Benchmark 3Dmark06 scores
15)AW score (found in my Alienware Document):
10375

16)Your first 3Dmark06 score:
9867

17)Has your score stayed roughly the same over time:
Better! Especially with the new drivers! 10008!


18)If no please give examples:
Skipped

Temperature Readings:
20)Do you monitor GPU and CPU temps and clocks?
Yes They never go any higher than 77[CPU] and 88[GPU] (on rare occasions it hits 91)

21)Have you noticed any Down Clocking:
Yes when I forget to turn off Stealth Mode

Technical Support
22)Have you had to contact Technical Support:
No need, perfect so far.

23)If yes, roughly how many times:
By Phone: 0
By Email: 0

24)Reason for contacting Technical Support:
Skipped

25)Were these problems resolved over the phone:
Skipped

26)Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:
Skipped

27)If not, were you advised to return your m15x for repair:
Skipped

28)How long did Alienware have your computer for:
Skipped

29)What was replaced/repaired:
Skipped

30)After its return to you is your m15x fully working now:
Skipped

31)If no, what is the latest problem:
Skipped

32)Are you returning it again for repair:
Skipped

33)Or have you returned your m15x for a refund:
If so what date did you return it and how long did it take to get your refund:
Skipped

Rate Alienware

34)Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x
I'd give it an 8... just because I did notice all of the minor problems that was discussed over and over again on the forums but they aren't as bad as some users experienced. Sigh of relief there. Other than that it's a Super Beast.

35)Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW
10, it went very smoothly for me.

36)Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service:
10, Polite courteous people.

37)Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support N/A
2) Roswell Crew N/A

38)Would you recommend Alienware to friends or colleagues:
Yes, depending on what they want and their budget.

39)Would you buy from Alienware again:
Maybe. We'll see.

 

1)What part of the world are you from:
Europe, Lithuania

2)Are you a first time buyer of a laptop from Alienware:
Yes

3)If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)
N/A

4)Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)
N/A

5)What is your level of expertise with computers (1 being beginner and 10 being Expert)
Hmm, maybe 7

6)Are you a Gamer:
Yes

7)Did you buy your m15x specifically for Gaming:
Gaming and college

8)Which AW website did you order it from:
www.alienware.co.uk

9)What date did you order your m15x:
2008.03.04

10)Did you have to wait for any back orders (list below):
Chassis


11)What date did you receive your m15x:
I think it was 2008.04.11

12)Please specify your m15x specifications if they are not already in your signature:
Processor: Intel® Core™ 2 Duo T9300 2.5GHz (6MB Cache 800MHz FSB)
Graphics Card: 512MB NVidia® GeForce™ Go 8800M GTX
Memory: 4GB
Hard Drive: 200GB 7200 RPM
Sound Card: Standart



13)Was you m15x fully working out of the box:
Yes

14)If not what did not work from new:
N/A


Benchmark 3Dmark06 scores
15)AW score (found in my Alienware Document):
10405 3DMarks

16)Your first 3Dmark06 score:
10044 3DMarks but my first test was made today

17)Has your score stayed roughly the same over time:
Will test later to inspect this

18)If no please give examples:
N/A


Temperature Readings:
20)Do you monitor GPU and CPU temps and clocks?
Yes, both

21)Have you noticed any Down Clocking:
No


Technical Support
22)Have you had to contact Technical Support:
I had to contect customer service

23)If yes, roughly how many times:
By Phone: 3-4, can't remember
By Email: 2

24)Reason for contacting Technical Support:
Building and shipping delays.

25)Were these problems resolved over the phone:
Yes

26)Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:
No

27)If not, were you advised to return your m15x for repair:
No

28)How long did Alienware have your computer for:
N/A

29)What was replaced/repaired:
N/A

30)After its return to you is your m15x fully working now:
N/A

31)If no, what is the latest problem:
N/A

32)Are you returning it again for repair:
N/A

33)Or have you returned your m15x for a refund:
If so what date did you return it and how long did it take to get your refund:
I haven't

Rate Alienware

34)Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x
9

35)Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW
6

36)Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service:
8

37)Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support N/A
2) Roswell Crew N/A

38)Would you recommend Alienware to friends or colleagues:
Yes

39)Would you buy from Alienware again:
Yes

 

well here goes my report.

What part of the world are you from:
switzerland
Are you a first time buyer of a laptop from Alienware:
yes
If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)
-
Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)
none
Are you a Gamer:
yes
Did you buy your m15x specifically for Gaming:
yes, but with office/school stuff on the side
Which AW website did you order it from:
alienware.de
What date did you order your m15x:
04.17.08
Did you have to wait for any back orders (list below):
HDD: 12 days, monitor: 11 days, case: 3 days (something like that anyway, not entirely sure anymore
What date did you receive your m15x:
05.15.08

Please specify your m15x specifications if they are not already in your signature:
in sig, RAM is aftermarket
Was you m15x fully working out of the box:
luckily
If not what did not work from new:
-

Benchmark 3Dmark06 scores
AW score (found in my Alienware Document):
10348
Your first 3Dmark06 score:
didn't do a burn-in, right now i'm at 9904 with 175.80 drivers
Has your score stayed roughly the same over time:
probably
If no please give examples:
-

Temperature Readings:
Do you monitor GPU and CPU temps and clocks?
very rarely
Have you noticed any Down Clocking:
no

Technical Support
Have you had to contact Technical Support:
no
If yes, roughly how many times:
-


Reason for contacting Technical Support:
-
Were these problems resolved over the phone:
-
Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:
-
If not, were you advised to return your m15x for repair:
-
How long did Alienware have your computer for:
-
What was replaced/repaired:
-
After its return to you is your m15x fully working now:
-
If no, what is the latest problem:
-
Are you returning it again for repair:
-
Or have you returned your m15x for a refund:
If so what date did you return it and how long did it take to get your refund:
-

Rate Alienware

Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x
9
Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW
8
Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service:
10
Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support n/a
2) Roswell Crew n/a

Would you recommend Alienware to friends or colleagues:
probably, but i'd be sure to mention the possible headaches
Would you buy from Alienware again:
maybe

 

1)What part of the world are you from:
usa

2)Are you a first time buyer of a laptop from Alienware:
Yes

3)If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)

4)Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)
Dell Inspiron 8600 - 7

5)What is your level of expertise with computers (1 being beginner and 10 being Expert)
8

6)Are you a Gamer:
Yes

7)Did you buy your m15x specifically for Gaming:
No

8)Which AW website did you order it from:
usa

9)What date did you order your m15x:
~may 28

10)Did you have to wait for any back orders (list below):
Case

11)What date did you receive your m15x:
June 25

12)Please specify your m15x specifications if they are not already in your signature:
Processor: 2.4 ghz core2duo
Graphics Card: 8800m Gtx
Memory: 2 GB
Hard Drive: 120 GB 7200 rpm
Sound Card: integrated

13)Was you m15x fully working out of the box:
Yes

14)If not what did not work from new:


Benchmark 3Dmark06 scores
15)AW score (found in my Alienware Document):
10,010

16)Your first 3Dmark06 score:

17)Has your score stayed roughly the same over time:

18)If no please give examples:


Temperature Readings:
20)Do you monitor GPU and CPU temps and clocks?
Yes

21)Have you noticed any Down Clocking:
No

Technical Support
22)Have you had to contact Technical Support:
1

23)If yes, roughly how many times:
By Phone:
By Email: 1

24)Reason for contacting Technical Support:
Ask about delays

25)Were these problems resolved over the phone:
Yes

26)Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:

27)If not, were you advised to return your m15x for repair:

28)How long did Alienware have your computer for:

29)What was replaced/repaired:

30)After its return to you is your m15x fully working now:

31)If no, what is the latest problem:

32)Are you returning it again for repair:

33)Or have you returned your m15x for a refund:
If so what date did you return it and how long did it take to get your refund:

Rate Alienware

34)Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x
10

35)Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW
9

36)Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service:
9

37)Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support
2) Roswell Crew

38)Would you recommend Alienware to friends or colleagues:
Yes

39)Would you buy from Alienware again:
Yes

 

1)What part of the world are you from:
USA

2)Are you a first time buyer of a laptop from Alienware:
Yes

3)If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)

4)Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)
none

5)What is your level of expertise with computers (1 being beginner and 10 being Expert)
6

6)Are you a Gamer:
yes

7)Did you buy your m15x specifically for Gaming:
no, both schoolwork and gaming

8)Which AW website did you order it from:
AW USA

9)What date did you order your m15x:
6/13/08

10)Did you have to wait for any back orders (list below):
none

11)What date did you receive your m15x:
6/26/08

12)Please specify your m15x specifications if they are not already in your sig in sig



13)Was you m15x fully working out of the box:
Yes

14)If not what did not work from new:
n/a


Benchmark 3Dmark06 scores
15)AW score (found in my Alienware Document):
10,332

16)Your first 3Dmark06 score:
10,055

17)Has your score stayed roughly the same over time:
yes

18)If no please give examples:


Temperature Readings:
20)Do you monitor GPU and CPU temps and clocks?
yes, 67 idle and 80 when playing crysis
21)Have you noticed any Down Clocking:
nope

Technical Support
22)Have you had to contact Technical Support:
yes

23)If yes, roughly how many times:
By Phone: 2
By Email:

24)Reason for contacting Technical Support:
check shipping status. 2nd time was to find my username which i forgot
25)Were these problems resolved over the phone:
yes

26)Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:
nope
27)If not, were you advised to return your m15x for repair:
nope
28)How long did Alienware have your computer for:
0 days, 0 hours, 0 minutes
29)What was replaced/repaired:
nothing

30)After its return to you is your m15x fully working now:
n/a
31)If no, what is the latest problem:
----
32)Are you returning it again for repair:
----
33)Or have you returned your m15x for a refund:
If so what date did you return it and how long did it take to get your refund:
---
Rate Alienware

34)Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x
9
35)Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW
9
36)Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service:
9
37)Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support
2) Roswell Crew

38)Would you recommend Alienware to friends or colleagues:
yea
39)Would you buy from Alienware again:
yea

 

bumped up due to lost sticky

 

1)What part of the world are you from:
USA

2)Are you a first time buyer of a laptop from Alienware:
No

3)If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)
Area-51m 766, 6
Area-51m 5550, 8

4)Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)
Sony Vaio something, 4
Generic brand, 2

5)What is your level of expertise with computers (1 being beginner and 10 being Expert)
9

6)Are you a Gamer:
Yes

7)Did you buy your m15x specifically for Gaming:
Yes

8)Which AW website did you order it from:
alienware.com

9)What date did you order your m15x:
Feb 09

10)Did you have to wait for any back orders (list below):
Not that I know of

11)What date did you receive your m15x:
Mar 08

12)Please specify your m15x specifications if they are not already in your signature:
Processor: 2.5ghz c2d penryn
Graphics Card: 8800
Memory: 2gb ordered, 4gb installed
Hard Drive: 200gb 7200rpm
Sound Card: on-board



13)Was you m15x fully working out of the box:
Possibly

14)If not what did not work from new:
The volume quick-touch doesn't work too well

Benchmark 3Dmark06 scores
15)AW score (found in my Alienware Document):
10,000

16)Your first 3Dmark06 score:
9,800

17)Has your score stayed roughly the same over time:
No
18)If no please give examples:
driver updates raise or lower it, messing with resolutions raise or lower it as well. I believe AW uses very low resolutions for 3dmark06

Temperature Readings:
20)Do you monitor GPU and CPU temps and clocks?
cpu - yes, gpu - sometimes

21)Have you noticed any Down Clocking:
no

Technical Support
22)Have you had to contact Technical Support:
no

23)If yes, roughly how many times:
By Phone:
By Email:

24)Reason for contacting Technical Support:

25)Were these problems resolved over the phone:

26)Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:

27)If not, were you advised to return your m15x for repair:

28)How long did Alienware have your computer for:

29)What was replaced/repaired:

30)After its return to you is your m15x fully working now:

31)If no, what is the latest problem:

32)Are you returning it again for repair:

33)Or have you returned your m15x for a refund:
If so what date did you return it and how long did it take to get your refund:

Rate Alienware

34)Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x
9 - I think the grills over the speakers are ugly - the black plastic is nice, but the strips of silver magnesium or whatever it is makes it look like the front of a 40's car. ew.

35)Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW
5 - They can't figure out how to change a shipping address if their life depended on it.

36)Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service:
3 - See above

37)Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support
2) Roswell Crew
n/a

38)Would you recommend Alienware to friends or colleagues:
Depends on their level of expertise, bank statement and patience

39)Would you buy from Alienware again:
Depends if they have truly innovative technology (binary gfx and 8800 in a 15.4" laptop is what did it for me)

 

1)What part of the world are you from: Arizona Usa

2)Are you a first time buyer of a laptop from Alienware:yes

3)If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)

4)Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent) Dell m60 -8-

5)What is your level of expertise with computers (1 being beginner and 10 being Expert) 7

6)Are you a Gamer: no

7)Did you buy your m15x specifically for Gaming: no

8)Which AW website did you order it from: usa

9)What date did you order your m15x: 1/14/08

10)Did you have to wait for any back orders (list below): yes but I cant remember, I think HD

11)What date did you receive your m15x: 2/26/08

12)Please specify your m15x specifications if they are not already in your signature:
Processor: x9000
Graphics Card: 8800
Memory:4g
Hard Drive: 200hd 320 smartbay
Sound Card: standard



13)Was you m15x fully working out of the box: yes

14)If not what did not work from new:


Benchmark 3Dmark06 scores
15)AW score (found in my Alienware Document): 10,641

16)Your first 3Dmark06 score:

17)Has your score stayed roughly the same over time:

18)If no please give examples:


Temperature Readings:
20)Do you monitor GPU and CPU temps and clocks? alittle

21)Have you noticed any Down Clocking: a little


Technical Support
22)Have you had to contact Technical Support:yes

23)If yes, roughly how many times:a zillion
By Phone:5
By Email:

24)Reason for contacting Technical Support: formating smart bay drive/ sleep hibernate/ sent the wrong nameplate/ video card trouble

25)Were these problems resolved over the phone:sleep still not fixed. others yes

26)Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:not yet

27)If not, were you advised to return your m15x for repair:no

28)How long did Alienware have your computer for:

29)What was replaced/repaired:

30)After its return to you is your m15x fully working now:

31)If no, what is the latest problem:

32)Are you returning it again for repair:

33)Or have you returned your m15x for a refund:
If so what date did you return it and how long did it take to get your refund:

Rate Alienware

34)Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x 8

35)Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW 5

36)Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service: 5

37)Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support 5
2) Roswell Crew

38)Would you recommend Alienware to friends or colleagues: maybe, im not sure

39)Would you buy from Alienware again: the computer is awesome, it just has some bugs, I dont think Ive had a computer that didnt, except for maybe my dell. I love the computer but I think i would lean towards the dell next time just because I feel more comfortable

 

1)What part of the world are you from:
Ottawa, Canada

2)Are you a first time buyer of a laptop from Alienware:
Yes

3)If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)

4)Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)

5)What is your level of expertise with computers (1 being beginner and 10 being Expert)
7

6)Are you a Gamer:
Yes

7)Did you buy your m15x specifically for Gaming:
gaming and school

8)Which AW website did you order it from:
.com (Canada)

9)What date did you order your m15x:
July 4

10)Did you have to wait for any back orders (list below):
No

11)What date did you receive your m15x:
July 11

12)Please specify your m15x specifications if they are not already in your signature:
Processor: T9300 2.5 GHz
Graphics Card: 8800m GTX
Memory: 1Gb (upgraded to 4Gb OCZ)
Hard Drive: 320 Gb 7200 rpm
Sound Card:



13)Was you m15x fully working out of the box:
Yes

14)If not what did not work from new:


Benchmark 3Dmark06 scores
15)AW score (found in my Alienware Document):
10,363

16)Your first 3Dmark06 score:
~9400

17)Has your score stayed roughly the same over time:
yes, even after the RAM upgrade

18)If no please give examples:


Temperature Readings:
20)Do you monitor GPU and CPU temps and clocks?
GPU goes up to 88
CPU ~55


21)Have you noticed any Down Clocking:
no

Technical Support
22)Have you had to contact Technical Support:
no

23)If yes, roughly how many times:
By Phone:
By Email:

24)Reason for contacting Technical Support:

25)Were these problems resolved over the phone:

26)Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:

27)If not, were you advised to return your m15x for repair:

28)How long did Alienware have your computer for:

29)What was replaced/repaired:

30)After its return to you is your m15x fully working now:

31)If no, what is the latest problem:

32)Are you returning it again for repair:

33)Or have you returned your m15x for a refund:
If so what date did you return it and how long did it take to get your refund:

Rate Alienware

34)Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x
8.5

35)Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW
10
no problems and got it in less than a week

36)Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service:

37)Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support
2) Roswell Crew

38)Would you recommend Alienware to friends or colleagues:
yes

39)Would you buy from Alienware again:
yes

 

1)What part of the world are you from:
USA

2)Are you a first time buyer of a laptop from Alienware:
Yes

3)If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)

4)Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)

5)What is your level of expertise with computers (1 being beginner and 10 being Expert)
8

6)Are you a Gamer:
Yes

7)Did you buy your m15x specifically for Gaming:
No

8)Which AW website did you order it from:
AW USA

9)What date did you order your m15x:
July 4th 2008

10)Did you have to wait for any back orders (list below):
None

11)What date did you receive your m15x:
July 16th

12)Please specify your m15x specifications if they are not already in your signature:
Processor: T8100 (2.1GHz)
Graphics Card: Nvidia 8800 GTX
Memory: 1Gb upgraded to 4Gb
Hard Drive: 120GB
Sound Card: Integrated Intel



13)Was you m15x fully working out of the box:
Yes

14)If not what did not work from new:


Benchmark 3Dmark06 scores
15)AW score (found in my Alienware Document):
9128
16)Your first 3Dmark06 score:

17)Has your score stayed roughly the same over time:

18)If no please give examples:


Temperature Readings:
20)Do you monitor GPU and CPU temps and clocks?
Yes, 88C till fan kicks in at stays around 80C

21)Have you noticed any Down Clocking:
None


Technical Support
22)Have you had to contact Technical Support:
no

23)If yes, roughly how many times:
By Phone:
By Email:

24)Reason for contacting Technical Support:

25)Were these problems resolved over the phone:

26)Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:

27)If not, were you advised to return your m15x for repair:

28)How long did Alienware have your computer for:

29)What was replaced/repaired:

30)After its return to you is your m15x fully working now:

31)If no, what is the latest problem:

32)Are you returning it again for repair:

33)Or have you returned your m15x for a refund:
If so what date did you return it and how long did it take to get your refund:

Rate Alienware

34)Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x
9.5

35)Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW
10

36)Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service:
10

37)Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support
2) Roswell Crew

38)Would you recommend Alienware to friends or colleagues:
Yes, only if they are gamers.

39)Would you buy from Alienware again:
Maybe

 

1)What part of the world are you from: UK

2)Are you a first time buyer of a laptop from Alienware: Yes

3)If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)

4)Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)
Acer Aspire 7

5)What is your level of expertise with computers (1 being beginner and 10 being Expert) 6

6)Are you a Gamer: Yes

7)Did you buy your m15x specifically for Gaming: No

8)Which AW website did you order it from: alienware.co.uk

9)What date did you order your m15x: 3rd July 2008

10)Did you have to wait for any back orders (list below):
Windows XP

11)What date did you receive your m15x:
23rd July 2008

12)Please specify your m15x specifications if they are not already in your signature:
Processor: Core 2 Duo 2.4
Graphics Card: 512Mb 8700M GT
Memory: 2Gb
Hard Drive: 120Gb 7200rpm
Sound Card: Intel High-def



13)Was you m15x fully working out of the box:
Yes

14)If not what did not work from new:


Benchmark 3Dmark06 scores
15)AW score (found in my Alienware Document): 6079

16)Your first 3Dmark06 score: 5598

17)Has your score stayed roughly the same over time: Roughly (Within 10%)

18)If no please give examples:


Temperature Readings:
20)Do you monitor GPU and CPU temps and clocks? No

21)Have you noticed any Down Clocking: No


Technical Support
22)Have you had to contact Technical Support:

23)If yes, roughly how many times:
By Phone:
By Email:

24)Reason for contacting Technical Support: No, but contacted sales/customer service

25)Were these problems resolved over the phone:

26)Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:

27)If not, were you advised to return your m15x for repair:

28)How long did Alienware have your computer for:

29)What was replaced/repaired:

30)After its return to you is your m15x fully working now:

31)If no, what is the latest problem:

32)Are you returning it again for repair:

33)Or have you returned your m15x for a refund:
If so what date did you return it and how long did it take to get your refund:

Rate Alienware

34)Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x
9

35)Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW
8 - I emailed customer service twice and never received a reply, but they were helpful on the phone

36)Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service: 6 - see above

37)Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support
2) Roswell Crew

38)Would you recommend Alienware to friends or colleagues: Yes

39)Would you buy from Alienware again: Yes

 

Hey guys,

I've had my laptop for some time now and I still love it. So, here goes my question answering:

1)What part of the world are you from: Northeast, USA

2)Are you a first time buyer of a laptop from Alienware: No

3)If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent) m766 laptop, purchased in 2003, I'd give it a 10! It was a tank and it rocked games for the first 3-4 years

4)Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent) Yes, I've been using several Compaq and HP notebooks for work, no sure on exact model, never have gamed on them, never had any issues

5)What is your level of expertise with computers (1 being beginner and 10 being Expert) I'd give myself a 9 or 10

6)Are you a Gamer: Hells ya!

7)Did you buy your m15x specifically for Gaming: Not exclusive for gaming, but a big part of the decision

8)Which AW website did you order it from: www.alienware.com

9)What date did you order your m15x: April 16, 2008

10)Did you have to wait for any back orders (list below): No

11)What date did you receive your m15x: May 1, 2008

12)Please specify your m15x specifications if they are not already in your signature:
-15.4" WideXGA+ 1440 x 900 LCD
-512MB NVIDIA® GeForce® 8800M GTX
-Intel® Core™ 2 Duo T9300 2.5GHz (6MB Cache 800MHz FSB)
-Windows Vista® Home Premium
-VM of XP Pro and Unbutu 8.04 SE
-4GB Dual Channel DDR2 SO-DIMM at 667MHz (original spec 1GB, self installed upgrade to 4GB)



13)Was you m15x fully working out of the box: Yes

14)If not what did not work from new:


Benchmark 3Dmark06 scores
15)AW score (found in my Alienware Document): 3DMark Score: 10,298.00 3DMarks

16)Your first 3Dmark06 score: avg score has been right around 10k, see post w/review here: my review

17)Has your score stayed roughly the same over time: yes

18)If no please give examples:


Temperature Readings:
20)Do you monitor GPU and CPU temps and clocks? yes, all seem to be w/in normal range see test results here

21)Have you noticed any Down Clocking: only when stealth mode is on


Technical Support
22)Have you had to contact Technical Support: no

23)If yes, roughly how many times:
By Phone:
By Email:

24)Reason for contacting Technical Support:

25)Were these problems resolved over the phone:

26)Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:

27)If not, were you advised to return your m15x for repair:

28)How long did Alienware have your computer for:

29)What was replaced/repaired:

30)After its return to you is your m15x fully working now:

31)If no, what is the latest problem:

32)Are you returning it again for repair:

33)Or have you returned your m15x for a refund:
If so what date did you return it and how long did it take to get your refund:

Rate Alienware

34)Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x 9

35)Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW 10-never spoke to a single person about my m15x

36)Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service n/a

37)Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support: 10 - for the 1 time I had to replace my DVD-R/W on my old m766
2) Roswell Crew

38)Would you recommend Alienware to friends or colleagues: yes, my buddy bought the same setup on July 8, 2008, but with Rippley

39)Would you buy from Alienware again: Yes, but depends on my needs in the future

 

1)What part of the world are you from: Philippines

2)Are you a first time buyer of a laptop from Alienware:Yes

3)If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)

4)Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent) Compaq Presario M2000

5)What is your level of expertise with computers (1 being beginner and 10 being Expert) 5

6)Are you a Gamer: Yes

7)Did you buy your m15x specifically for Gaming: No, i also use it for work

8)Which AW website did you order it from: www.alienware.co.uk

9)What date did you order your m15x: First order was July 8, after a bad experience with their billing department, order was cancelled. I then emailed alienware and told them about the incident. An alienware rep got back to me and apologized for all the trouble. I was then given the option to reinstate the order with AW promising to expedite it to make up for lost time. Order was reinstated July 24th.

10)Did you have to wait for any back orders (list below): No

11)What date did you receive your m15x: July 31, they did make good on their promise to expedite it.

12)Please specify your m15x specifications if they are not already in your signature:
Processor:2.5 Ghz
Graphics Card:8800m GTX
Memory:1 G of Ram ( upgrade to 4 GB myself )
Hard Drive: 320 gb 7200 rpm
Sound Card: the standard one

13)Was you m15x fully working out of the box: Yes

14)If not what did not work from new: A lil problem with touch controls not working at times after sleep, solved by the BIOS update

Benchmark 3Dmark06 scores
15)AW score (found in my Alienware Document): 10,324

16)Your first 3Dmark06 score: Haven't tested it yet

17)Has your score stayed roughly the same over time:

18)If no please give examples:


Temperature Readings:
20)Do you monitor GPU and CPU temps and clocks? Yes

21)Have you noticed any Down Clocking: No


Technical Support
22)Have you had to contact Technical Support: No

23)If yes, roughly how many times:
By Phone:
By Email:

24)Reason for contacting Technical Support:

25)Were these problems resolved over the phone:

26)Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:

27)If not, were you advised to return your m15x for repair:

28)How long did Alienware have your computer for:

29)What was replaced/repaired:

30)After its return to you is your m15x fully working now:

31)If no, what is the latest problem:

32)Are you returning it again for repair:

33)Or have you returned your m15x for a refund:
If so what date did you return it and how long did it take to get your refund:

Rate Alienware

34)Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x: I would give it a 9, my only problem with it is the build of the laptop.

35)Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW: I would say an 8, just because of the bad experience with the billing department. Other than that I am very satisfied with the laptop

36)Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service: 8

37)Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support I was not able to get in contact with them
2) Roswell Crew I was not able to get in contact with them

38)Would you recommend Alienware to friends or colleagues: Yes, but I would tell them all about the disadvantages of ordering as an international customer ( high taxes and shipping costs, pay for shipping both ways in cases where the laptop has to be returned for repair )

39)Would you buy from Alienware again: Most probably yes. I'm hoping to get many years of use from this laptop though

 

1)What part of the world are you from:US of A

2)Are you a first time buyer of a laptop from Alienware: Yes

3)If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent). N/A to me.

4)Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent) Yes, I had a Dell Inspiron 9300. Piece of crap...the motherboard fried twice. However when it WAS working...I would give it about a...7.

5)What is your level of expertise with computers (1 being beginner and 10 being Expert). I would have give myself a 8 or 9.

6)Are you a Gamer: Yes, a very big gamer.

7)Did you buy your m15x specifically for Gaming: No. However, it was a big part into why I bought it...and I didn't want a Dell XPS.

8)Which AW website did you order it from: http://www.alienware.com

9)What date did you order your m15x: April 20, 2008

10)Did you have to wait for any back orders (list below): Nope.

11)What date did you receive your m15x: May 4, 2008

12)Please specify your m15x specifications if they are not already in your signature:
Video/Graphics Card: NVIDIA GeForce Series - 512MB NVIDIA GeForce 8800M GTX
Processor: Intel Core 2 Extreme X9000 2.8GHz (6MB Cache 800MHz FSB)
Memory: 4GB Dual Channel

13)Was you m15x fully working out of the box: Yes

14)If not what did not work from new: N/A

Benchmark 3Dmark06 Scores
15)AW score (found in my Alienware Document): 3DMark Score: 10,297.00 3DMarks

16)Your first 3Dmark06 score: The average score has been right around 10k.

17)Has your score stayed roughly the same over time: Yes it has.

18)If no please give examples: N/A

Temperature Readings:
20)Do you monitor GPU and CPU temps and clocks? Yes, they all seem to be running well and normal.

21)Have you noticed any Down Clocking: Only in stealth mode.

Technical Support
22)Have you had to contact Technical Support: No I have not.

23)If yes, roughly how many times:
By Phone: N/A
By Email: N/A

24)Reason for contacting Technical Support: N/A

25)Were these problems resolved over the phone: N/A

26)Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered: N/A

27)If not, were you advised to return your m15x for repair: N/A

28)How long did Alienware have your computer for: N/A

29)What was replaced/repaired: N/A

30)After its return to you is your m15x fully working now: N/A

31)If no, what is the latest problem: N/A

32)Are you returning it again for repair: N/A

33)Or have you returned your m15x for a refund: N/A
If so what date did you return it and how long did it take to get your refund: N/A

Rate Alienware
34)Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x9

35)Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW: I would give it a 10.

36)Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service: N/A

37)Out of 10 (1 being poor and 10 being excellent) how would you rate:

1) Technical Support: N/A
2) Roswell Crew: 10

38)Would you recommend Alienware to friends or colleagues: Yes I would highly recommend Alienware.

39)Would you buy from Alienware again: Yes I would.

 

1)What part of the world are you from:
East Coast US

2)Are you a first time buyer of a laptop from Alienware:
Yes

3)If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent):
n/a

4)Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)
Compaq 8510w Mobile Work Station [5]

5)What is your level of expertise with computers (1 being beginner and 10 being Expert)
I would say around a 7.

6)Are you a Gamer:
Hardcore Gamer.

7)Did you buy your m15x specifically for Gaming:
A very large part of it, yes.

8)Which AW website did you order it from:
www.alienware.com/

9)What date did you order your m15x:
07/15/08

10)Did you have to wait for any back orders (list below):
I was on a cruise for 8 days so, I'm not positive, but I don't believe so since it came in 11 days.

11)What date did you receive your m15x:
07/26/08

12)Please specify your m15x specifications if they are not already in your signature:
Processor: Intel® Core™ 2 Duo T9300 2.5GHz (6MB Cache 800MHz FSB)
Graphics Card: NVIDIA GeForce 8800m GTX 512MB
Memory: 4GB Dual Channel DDR2 SO-DIMM 667MHZ - x2 2048MB
Hard Drive: 160GB 7200RPM 8MB Cache
Sound Card: External Creative X-Fi Xtreme Audio Card



13)Was your m15x fully working out of the box:
Yes, no major issues.

14)If not what did not work from new:
n/a

Benchmark 3Dmark06 scores
15)AW score (found in my Alienware Document):

16)Your first 3Dmark06 score:

17)Has your score stayed roughly the same over time:

18)If no please give examples:


Temperature Readings:
20)Do you monitor GPU and CPU temps and clocks?
Yes

21)Have you noticed any Down Clocking:
No

Technical Support
22)Have you had to contact Technical Support:
No

23)If yes, roughly how many times:
By Phone:
By Email:

24)Reason for contacting Technical Support:

25)Were these problems resolved over the phone:

26)Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:

27)If not, were you advised to return your m15x for repair:

28)How long did Alienware have your computer for:

29)What was replaced/repaired:

30)After its return to you is your m15x fully working now:

31)If no, what is the latest problem:

32)Are you returning it again for repair:

33)Or have you returned your m15x for a refund:
If so what date did you return it and how long did it take to get your refund:

Rate Alienware

34)Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x
9.5

35)Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW
9

36)Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service:
n/a

37)Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support
n/a
2) Roswell Crew
n/a

38)Would you recommend Alienware to friends or colleagues:
Yes, highly.

39)Would you buy from Alienware again:
Yes

 

graphs and stats updated HERE

not filled out the m15x forum survey yet?
well heres your chance now.


if any of the members that have already filled out the survey in the past but would like to update their post as they have had problems or had to return their computer for repair could you edit your post and at the bottom put a Quote box with the updated information.
thank you.

 

Sam <3 m15x

1)What part of the world are you from:

uk

2)Are you a first time buyer of a laptop from Alienware:

Nope.

3)If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)

Aurora m7700 - overheats with GPU at max load in the summer, which has been a consistent problem since year 1. I've given up trying to fix it. Good that aside.
Summer:3/10
Rest of time:9/10
Overall:6/10

4)Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)

Not personally, though among my friends I'm the alpha geek, so I get some face time with other laptops regularly. Ooh, and I had a stint at Currys last year as basically the go-to PC guy.

5)What is your level of expertise with computers (1 being beginner and 10 being Expert)

Um... don't really know how to gauge this. 6 or 7 maybe?

6)Are you a Gamer: Yes indeedy

7)Did you buy your m15x specifically for Gaming: Largely - it'll be used for music recording and university shisk too.

8)Which AW website did you order it from: uk

9)What date did you order your m15x: 14/08/08

10)Did you have to wait for any back orders (list below): No

11)What date did you receive your m15x: 28/08/08

12)Please specify your m15x specifications if they are not already in your signature:
Processor:T9300
Graphics Card:8800GTX
Memory:1GB from factory. 4GB a hora.
Hard Drive:320GB 7200RPM
Sound Card:X-fi


13)Was you m15x fully working out of the box: Yup

14)If not what did not work from new:


Benchmark 3Dmark06 scores
15)AW score (found in my Alienware Document): 10,322

16)Your first 3Dmark06 score: Coming soon

17)Has your score stayed roughly the same over time :N/A

18)If no please give examples:


Temperature Readings:
20)Do you monitor GPU and CPU temps and clocks? Yup

21)Have you noticed any Down Clocking: No


Technical Support
22)Have you had to contact Technical Support: Yes

23)If yes, roughly how many times:
By Phone: 1ce
By Email: never

24)Reason for contacting Technical Support: Not void warranty installing RAM

25)Were these problems resolved over the phone: Yup

26)Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:

27)If not, were you advised to return your m15x for repair:

28)How long did Alienware have your computer for:

29)What was replaced/repaired:

30)After its return to you is your m15x fully working now:

31)If no, what is the latest problem:

32)Are you returning it again for repair:

33)Or have you returned your m15x for a refund:
If so what date did you return it and how long did it take to get your refund:

Rate Alienware

34)Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x

10

35)Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW

9

36)Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service:

9

37)Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support

7

2) Roswell Crew

38)Would you recommend Alienware to friends or colleagues: Without hesitation

39)Would you buy from Alienware again: Hopefully

 

1)What part of the world are you from: US

2)Are you a first time buyer of a laptop from Alienware: NO
3)If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent):
Area-51m 766 rating-at the time (2004) it was a 9

4)Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent) None

5)What is your level of expertise with computers (1 being beginner and 10 being Expert) 5

6)Are you a Gamer: Yes

7)Did you buy your m15x specifically for Gaming: No

8)Which AW website did you order it from: US main

9)What date did you order your m15x: 24 July

10)Did you have to wait for any back orders (list below): Yes 8800 GTX

11)What date did you receive your m15x: 6 August

12)Please specify your m15x specifications if they are not already in your signature:
Processor: T9300 2.5GHZ
Graphics Card: NV 8800 GTX
Memory: 1GB original - 4BG after market
Hard Drive: 160GB 7200rpm
Sound Card: Integrated



13)Was you m15x fully working out of the box: Yes

14)If not what did not work from new:


Benchmark 3Dmark06 scores
15)AW score (found in my Alienware Document):: 10,285

16)Your first 3Dmark06 score: 10,115

17)Has your score stayed roughly the same over time: Yes

18)If no please give examples:


Temperature Readings:
20)Do you monitor GPU and CPU temps and clocks? Yes

21)Have you noticed any Down Clocking: No


Technical Support
22)Have you had to contact Technical Support: Yes

23)If yes, roughly how many times:
By Phone:
By Email: 1

24)Reason for contacting Technical Support: Validate new RAM compatibility

25)Were these problems resolved over the phone: N/A

26)Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered: N/A

27)If not, were you advised to return your m15x for repair: N/A

28)How long did Alienware have your computer for: N/A

29)What was replaced/repaired: N/A

30)After its return to you is your m15x fully working now: N/A

31)If no, what is the latest problem: N/A

32)Are you returning it again for repair: N/A

33)Or have you returned your m15x for a refund: N/A
If so what date did you return it and how long did it take to get your refund:

Rate Alienware

34)Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x 9

35)Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW 6

36)Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service: -5

37)Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support -5 b/c the first person you talk to isn't a tech. The actual techs I would rate at an 8
2) Roswell Crew N/A

38)Would you recommend Alienware to friends or colleagues: Yes

39)Would you buy from Alienware again: Yes

 

1) What part of the world are you from: USA

2) Are you a first time buyer of a laptop from Alienware: Yes.

3) If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent) N/A.

4) Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent) Compaq Presario V6000. The performance was decent enough to do work on though it was not powerful enough to play games effectively. The model itself was sturdy, so I had no problems moving it about and around. I give it a 6.

5) What is your level of expertise with computers (1 being beginner and 10 being Expert) 6 at the moment. I'll reconsider my level of expertise once I get my Masters in CS.

6) Are you a Gamer: I'm a casual gamer at the moment. Not as active with games as I used to though.

7) Did you buy your m15x specifically for Gaming: Somewhat.

8) Which AW website did you order it from: http://www.alienware.com

9) What date did you order your m15x: Ordered it on June 17th.

10) Did you have to wait for any back orders (list below): Ho man, you have no idea. I had my motherboard/chassis kit on back order then found out later on that they had my graphics card on back order also. Had to wait a freaking month and a half for the **** thing.

11) What date did you receive your m15x: August 5th.

12) Please specify your m15x specifications if they are not already in your signature: Of course.

13) Was you m15x fully working out of the box: Yep! I'm glad it did after all of the negative reviews I've read on it.
14) If not what did not work from new: N/A


Benchmark 3Dmark06 scores
15) AW score (found in my Alienware Document): 10,115.00 3DMarks

16) Your first 3Dmark06 score: Haven't checked.

17) Has your score stayed roughly the same over time: Hopefully it will be similar to the AW score it gave me. Will check later though.

18) If no please give examples: N/A

Temperature Readings:
20) Do you monitor GPU and CPU temps and clocks? Yes.

21) Have you noticed any Down Clocking: Never.


Technical Support
22) Have you had to contact Technical Support: Yes.

23)If yes, roughly how many times:
By Phone: 7?
By Email: 10 and counting. (Roswell is keeping me up-to-date with some news about their progress on the keyboard patch.)

24) Reason for contacting Technical Support: Well, the calls were mostly because I was wondering why they haven't built my notebook yet. I had to go through plenty back orders and it wasn't a very delightful experience. The contact I'm having with them right now is the casual updates on their progress on the keyboard lag issue.

25) Were these problems resolved over the phone: Somewhat. Once my order had gotten all of the parts that were on back-order, it went through all of the phases insanely fast. I'm pretty sure most of the complaints I've made expedited my order somehow.

26) Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered: Nope. Never had to use Alien Contact.

27) If not, were you advised to return your m15x for repair: Never needed to.

28) How long did Alienware have your computer for: N/A.

29) What was replaced/repaired: Nothing needed to be repaired.

30) After its return to you is your m15x fully working now: N/A.

31) If no, what is the latest problem: Keyboard unresponsiveness (is being addressed at the moment).

32) Are you returning it again for repair: Don't think I need to actually.

33) Or have you returned your m15x for a refund: Nope.
If so what date did you return it and how long did it take to get your refund: N/A.

Rate Alienware

34) Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x: 8 (If the screen felt sturdy, I'd probably give it a 9.)

35) Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW: 4. Customer service needs to step it up.

36) Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service: 1. Getting better though with Roswell constantly in touch with me and doing occasional follow-ups. Would be nice to see an entire revamp and audit of the normal customer support. If the normal tech support can get itself to Roswell standards or even remotely near it, then I think my overall experience with AW would be a whole lot better.

37) Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support: -7. I would prefer talking to people who can speak fluent English.
2) Roswell Crew: 10. I'll give this a perfect score. Roswell has treated me well and I haven't had any problems with them. Hell, they're doing more than they're expected by keeping in touch with me via email occasionally to see how I'm faring.

38) Would you recommend Alienware to friends or colleagues: Somewhat. I'll definitely do it if their overall customer support improved, but for now, I won't recommend nor will I deter people from Alienware.

39) Would you buy from Alienware again: Hmm. I think I'll try something new next time. If Alienware comes out with a new line of laptops by the time I look for another notebook, then maybe. I'll have to see.

 

anyone else like to fill in the above survey.

 

Hi all! Here my review for my 1st AW laptop! for now no problem
Cy@


1)What part of the world are you from: Montreal,Canada

2)Are you a first time buyer of a laptop from Alienware:Y Yes

3)If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)

4)Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent) Not laptop, gamer pc's

5)What is your level of expertise with computers (1 being beginner and 10 being Expert) 9

6)Are you a Gamer: Yes

7)Did you buy your m15x specifically for Gaming: Yes

8)Which AW website did you order it from: .Com

9)What date did you order your m15x: july 16

10)Did you have to wait for any back orders (list below): No

11)What date did you receive your m15x: August 15th

12)Please specify your m15x specifications if they are not already in your
Processor: T9300 @ 2.5Ghz

Graphics Card: 8800mGTX

Memory: 4GB upgrade by me and safe lot of $!
Hard Drive: 120GB 7200
Sound Card: External Creative X-Fi Xtreme Audio Card




13)Was you m15x fully working out of the box: Yes

14)If not what did not work from new:


Benchmark 3Dmark06 scores
15)AW score (found in my Alienware Document): not done

16)Your first 3Dmark06 score:

17)Has your score stayed roughly the same over time:

18)If no please give examples:


Temperature Readings:
20)Do you monitor GPU and CPU temps and clocks? no but i buy 2 fan 80mm and put it under the laptop when i'm gaming

21)Have you noticed any Down Clocking: yes


Technical Support
22)Have you had to contact Technical Support: Not Yet

23)If yes, roughly how many times:
By Phone:
By Email:

24)Reason for contacting Technical Support:

25)Were these problems resolved over the phone:

26)Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:

27)If not, were you advised to return your m15x for repair:

28)How long did Alienware have your computer for:

29)What was replaced/repaired:

30)After its return to you is your m15x fully working now:

31)If no, what is the latest problem:

32)Are you returning it again for repair:

33)Or have you returned your m15x for a refund:
If so what date did you return it and how long did it take to get your refund:

Rate Alienware

34)Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x 10

35)Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW 9

36)Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service: 10

37)Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support 9
2) Roswell Crew 9

38)Would you recommend Alienware to friends or colleagues: Yes

39)Would you buy from Alienware again: Probably

 

1)What part of the world are you from:
Canada
2)Are you a first time buyer of a laptop from Alienware:
no
3)If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)
M5550 ~6
4)Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)
hp dv6125SE - 6, slow but reliable until the motherboard died....
and some bad NEC that had smoke come out of the vent
5)What is your level of expertise with computers (1 being beginner and 10 being Expert)
6
6)Are you a Gamer:
yes ~10 years
7)Did you buy your m15x specifically for Gaming:
partly, gaming + school
8)Which AW website did you order it from:
US/CAN
9)What date did you order your m15x:
2 weeks before may, 08
10)Did you have to wait for any back orders (list below):
SBB- about a week
11)What date did you receive your m15x:
13 days after i placed my order
12)Please specify your m15x specifications if they are not already in your signature:
Processor: T9300 2.5
Graphics Card: 8800GTX (Current 177.92 x64bit)
Memory: 4gGB
Hard Drive: 120GB Super Talent MX SSD
Sound Card: -have x-fi soundcard



13)Was you m15x fully working out of the box: no

14)If not what did not work from new:
hdmi output was not working( no video, black screen)

Benchmark 3Dmark06 scores
15)AW score (found in my Alienware Document): @home

16)Your first 3Dmark06 score: n/a

17)Has your score stayed roughly the same over time: n/a

18)If no please give examples:


Temperature Readings:
20)Do you monitor GPU and CPU temps and clocks?
yes
CPU-~40*C idle/nongaming, ~62*C full stressed
GPU-~50*C idle/nongaming, ~85-90*C on crysis, ~80 for other games
21)Have you noticed any Down Clocking:
used to - but fixed now

Technical Support
22)Have you had to contact Technical Support: yes

23)If yes, roughly how many times:
By Phone: 20+
By Email: 5+

24)Reason for contacting Technical Support:
1.hdmi problems
2.binarygfx didnt work
25)Were these problems resolved over the phone:
no

26)Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:
yes, after a while it was a waste of time and stupid so i never let them alien contact anymore
27)If not, were you advised to return your m15x for repair:
yes

28)How long did Alienware have your computer for:
for~5 months now
29)What was replaced/repaired:
hdmi was repaired, but came back with touchpad not working, got an express rma to fix touchpad, and now both works. -hdmi audio MAY not work but havnt had time to test it on multiple tvs'

30)After its return to you is your m15x fully working now: so far yes

31)If no, what is the latest problem: keyboard unresponsiveness/skipping keys... but i'm usually using bluetooth keyboard

32)Are you returning it again for repair: no

33)Or have you returned your m15x for a refund:
If so what date did you return it and how long did it take to get your refund:

Rate Alienware

34)Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x
10 - smartbay stuff amazing, play crysis all high without any lag,
35)Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW
7
36)Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service:
6
37)Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support 2 - completely useless
2) Roswell Crew 9

38)Would you recommend Alienware to friends or colleagues: depends on the system yes

39)Would you buy from Alienware again: yes

 

1)What part of the world are you from:
United States of America
2)Are you a first time buyer of a laptop from Alienware:
Yes
3)If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)

4)Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)
Apple iBook G4 12" - 9
Sony Vaio 12" - 9
Several Dells
Several Toshibas
5)What is your level of expertise with computers (1 being beginner and 10 being Expert)
9-10
6)Are you a Gamer:
Yes
7)Did you buy your m15x specifically for Gaming:
Yes
8)Which AW website did you order it from:
www.Alienware.com (US Site)
9)What date did you order your m15x:
September 22nd, 2008.
10)Did you have to wait for any back orders (list below):
No.
11)What date did you receive your m15x:
September 30th, 2008.
12)Please specify your m15x specifications if they are not already in your signature:
Processor: T8100 2.1GHz Core 2 Duo
Graphics Card: 8800m GTX
Memory: 4GB DDR2-800
Hard Drive: 120GB 7200RPM



13)Was you m15x fully working out of the box:
Yes
14)If not what did not work from new:


Benchmark 3Dmark06 scores
15)AW score (found in my Alienware Document):
9,156 (with only 1GB RAM)
16)Your first 3Dmark06 score:
N/A
17)Has your score stayed roughly the same over time:
N/A
18)If no please give examples:

Temperature Readings:
20)Do you monitor GPU and CPU temps and clocks?
Yes
21)Have you noticed any Down Clocking:
No

Technical Support
22)Have you had to contact Technical Support:
No
23)If yes, roughly how many times:
By Phone:
By Email:

24)Reason for contacting Technical Support:

25)Were these problems resolved over the phone:

26)Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:

27)If not, were you advised to return your m15x for repair:

28)How long did Alienware have your computer for:

29)What was replaced/repaired:

30)After its return to you is your m15x fully working now:

31)If no, what is the latest problem:

32)Are you returning it again for repair:

33)Or have you returned your m15x for a refund:
If so what date did you return it and how long did it take to get your refund:

Rate Alienware

34)Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x
8
35)Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW
8
36)Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service:
8
37)Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support N/A
2) Roswell Crew N/A

38)Would you recommend Alienware to friends or colleagues:
Definitely.
39)Would you buy from Alienware again:
Definitely.

 

think its time for this to be bumped up again for all the new m15x owners.


m15x comments can be left HERE

 

USA

Are you a first time buyer of a laptop from Alienware:
Yes

If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)
N/A

Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)
N/A

What is your level of expertise with computers (1 being beginner and 10 being Expert)
I'd say somewhere between a 8 and a 9...

Are you a Gamer:
In general

Did you buy your m15x specifically for Gaming:
No. gaming, graphic design, web browsing. . .

Which AW website did you order it from:
.com

What date did you order your m15x:
11/25/08

Did you have to wait for any back orders (list below):
no

What date did you receive your m15x:
12/4/08

Please specify your m15x specifications if they are not already in your signature:
Processor: 2.5Ghz
Graphics Card: Nvidia 9800M GT
Memory: 4GB Self upgrade
Hard Drive: 120
Sound Card: Integrated



Was you m15x fully working out of the box:
Yes

If not what did not work from new:


Benchmark 3Dmark06 scores
AW score (found in my Alienware Document):
Uncertain. Can't Find the doc anymore.

Your first 3Dmark06 score:
Around 8000 I think

Has your score stayed roughly the same over time:
Havn't rechecked for a long time.

If no please give examples:

Temperature Readings:
Currently through HWmonitor:

CPU:31C and 36C (dual core)
GPU:66C
HDD:43C


Do you monitor GPU and CPU temps and clocks?
Frequently.

Have you noticed any Down Clocking:
No

Technical Support
Have you had to contact Technical Support:
Soon. Blew left speaker. Not sure if its my fault or not. Don't remember ever being incredibly loud on it though.

Rate Alienware

Out of 10 (1 being poor and 10 being excellent) how would you rate your m15x
7 Keyboard lag, touch unresponsiveness, weight, screen creak

Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW
Going to have to send it in to fix blown speaker so 7

Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service:
normal CS is mediocre 5.5/10 and roswell is 9.5/10

Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support
2) Roswell Crew
stated above

Would you recommend Alienware to friends or colleagues:
I would give them the FACTS and let them decide

Would you buy from Alienware again:
Possibly

To add: All of my friends have laptops. Mine is the heaviest. Feels like a textbook. Not horrible. Something to work on. So If they could find fixes for keyboard lag and touch responsiveness + bring the weight down a little and upgrade the build quality then this would be a 10/10 laptop. This is a lot to ask for and I realize nothing is perfect but I feel like it is SOOOOO close to being perfect I cant help but wish. That being said it is close to to perfect. So close I am still going to give it a 7.5/10. And say that I am happy with my purchase so far and plan on keeping it.
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