You Still can get a Warranty after one expired!

hey guys, wanted to share my experience. this is concerning an m17x r2, i bought it from a fellow NBR'er and it had no warranty on it, since the warranty expired.

So at first i just messaged a regular sales rep to see if i can get a warranty, gave him the service tag... etc etc, he said no, not possible since the warranty already expired. So i tried again messaging another, said the same thing.

After that i emailed a rep i was "friendly" with, since he actually knew what he was talking about. i emailed him simply asking if i could ever get another warranty, (and i stressed the part that the warranty already expired) and he emailed me back saying yes, it indeed is possible, he gave me a "dell warranty" number to call, and so i did, and after an hour of explaining, the lady gave me a quote of how much it costs and said i can! although I didnt get it simply because my machine is working perfectly right now, and on top of that i dont have the money. But i did want to see if its possible, and it IS.

if i ever do get a problem on my machine, ill do the same thing and get a warranty.

 

Great, good to know. Was there any discussion of cost?

 

yes there was, i asked for the premium 3 years, and it came out to about 870.00. thats the only bummer, because it costs so much, but the lady said basic wen down about 200 bucks cheaper. there is no option for advanced warranty though as there is when one orders a brand new one.

 

how long has the warranty been expired ?

 

oh for like 4 months...? somewhere around there.

 

that much for a warranty!?

you can just purchase a new one.

lol.

 

lol yeah, but i think it would still be worth it to me if something were to ever go wrong down the road.

 

Hmm...I dunno. $870/3 years = $290 per year...which is about the average cost of a repair. Unless you aren't comfortable with opening things up and fixing it yourself, I think I'd keep the money and take my chances. The only way I'd go for that was if this machine was a critical piece of my job, and time really is money.

 

That's way too overpriced for warranty.

I wonder if you could go through Square Trade instead? Would be way cheaper.

 

i dunno, i still think im going to get it later on. you truly never know what may happen... i mean what if it breaks enough to cost well over 900$. besides thats for another three years... i dunno...

 

btw heres the number to call for the dell warranty:

800-247-4618

 

if it ever does go wrong then you can buy a new one m8... and you never know you might pick up the R3 or even an R4 for that money 3 years down the line.. i think you would be crazy to buy that warranty

 

its all different for each person, but wait! i called in yesterday again to see if i can get a dell warranty... so they took me through the process again, the outcome was that this time i got an even cheaper quote, i got complete care 3 yrs, for 540.00$

im telling u just pull their leg and they will drop the price!

 

update: i talked to a new rep 2 days ago and after some haggling, they gave me a quote for three years on basic for 320$$

 

all that price changes, depending on when and who you call should be illegal...

if you had gone for the first quote of around $800, and then I told you I got the same for $300, you'd feel robbed, conned and ripped off...

 

i dunno about illegal, the lady started off with the same price, but after an hour of haggling and being put on hold, thats the final price i got. but i do see the point.

btw this is the price i got for basic, the first one was for premium. the start of basic for three years was 600$

 

but my point is, if two people are sold the same thing, at different prices, isn't one of them being ripped off?

 

depending on what is being sold, but for companies, all they want is to make a profit and to them, it usually doesnt matter on how they get it.

edit: you might like the book The Jungle lol, im reading that in one of my classes, its pretty interesting.

 

Nope. If that was true the car dealerships would all be put out of business. The fact of the matter is that these are sales agents, like any person who works in sales... any sale is better than no sale (to a certain degree). Even with warranties, there is a base cost but it can be discounted to a certain percentage.

To think a company will offer a single price for every customer is just naive. I can guarantee you that if you are a fortune 500 company buying x amount of Dell systems, those systems may see a discount due to the volume and the promise of future deals with the company. If you are buying a single system, you have very little negotiating power as the probability of you buying another system to offset the margin is slim to none in the near future.

 

You would be able to get a new laptop for that price, since most M15x are going for those prices but what if you're configuration is worth 3,000-5,000+ then its better to extend the warranty then to buy a extremely lower spec model for the same price as your warranty.

To me personally, the 540 would of been okay if I never knew about a lower price, since 1 - it is out of warranty 2 - almost every company never gives extended warranty after the warranty has expired, trust me I've tried with several companies, so you'd be paying extra to be covered for an extra 3 years out of warranty period.

Everyone's subject to their own opinions, but to me that seems kind of fair.
EDIT: I think basic warranty applies to being NBD and advanced is the accidental care, does that sound about right?

 

yes advanced is basic + accidental care. basic does not cover accidental.