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    alienware going international good or bad?

    Discussion in 'Alienware' started by butter30, Apr 30, 2009.

  1. butter30

    butter30 Notebook Consultant

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    do you think its a wise move for alienware?
    do you think it will make customer support worse or better?
     
    butter30, Apr 30, 2009
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  2. Plisken

    Plisken Notebook Consultant

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    Alienware already was international...
     
    Plisken, Apr 30, 2009
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  3. Rob41

    Rob41 Team Pirate Control

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    They were international on a very limited scale.

    However, Dell recently announced that it will be working on it's globalization with the Alienware brand so it will be offered in many, many moreparts of the world than it was before.

    I don't hold a lot of stock in any customer service. I've seen the CS of most companies decline over the years. I'll just be happy if I can actually understand the words they are speaking!
     
    Rob41, Apr 30, 2009
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  4. butter30

    butter30 Notebook Consultant

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    hey can someone tell me what cs is?

    :eek: :eek: :eek: BTW I'm a geek :eek: :eek: :eek:
     
    butter30, Apr 30, 2009
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  5. gerryf19

    gerryf19 I am the walrus

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    cs=customer service
     
    gerryf19, Apr 30, 2009
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  6. butter30

    butter30 Notebook Consultant

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    oh im so stupid thank you
     
    butter30, Apr 30, 2009
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  7. Rob41

    Rob41 Team Pirate Control

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    Man don't feel bad. I'm constantly looking up abbreviations!

    Usually from posts I see here. lol At least I didn't use LMAOROTF!
     
    Rob41, Apr 30, 2009
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  8. Luke1708

    Luke1708 Notebook Virtuoso NBR Reviewer

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    There will be more customers to serve and therefore it is obvious that the cs will decline. It was already bad from what i have read in the alienware forums.
     
    Luke1708, Apr 30, 2009
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  9. Rob41

    Rob41 Team Pirate Control

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    The only thing that's obvious to me is that we just don't know and we won't know until it comes to pass. It could go either way but unless I can get my time machine fixed, we won't know until it happens. :rolleyes:
     
    Rob41, Apr 30, 2009
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  10. findvikas

    findvikas Notebook Deity

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    good for me... and many others like in India
     
    findvikas, Apr 30, 2009
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  11. Krane

    Krane Notebook Prophet

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    LOL, you shouldn't feel stupid. Abbreviation can challenge anyone until you know what they are.

    Actually, many posters take this for granted and over look the grammatical techniques needed for clear communication. On the other hand, this isn't an English class, so exceptions can be made in both cases
     
    Krane, Apr 30, 2009
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  12. otaku

    otaku Notebook Deity

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    Hopefully they will be successful and it will result in more/better machines etc with possibly better prices then who cares about support to some extent but I would assume with size it will get worse support wise
     
    otaku, Apr 30, 2009
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  13. __-_-_-__

    __-_-_-__ God

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    it won't change anything. cs will be the same as today.
     
    __-_-_-__, Apr 30, 2009
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  14. XRod

    XRod Notebook Geek

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    To actually answer your question, I think it will be a great move. They will have access to Dells resources and make their prices more competative and affordable. "house" service calls will benefit loads of folks saving the hassle of having to send their systems in for minor issues...So CS will actually be a LOT better. I think the CS question is actually a moot point at this stage because if most of you have actually dealt with other companies you cannot actually make a direct comparison. I have dealt with MANY companies and I can say with confidence that whatever your issue may be, Alienware WILL resolve it eventually...

    So I say it's a great move! Go Alienware!
     
    XRod, May 1, 2009
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  15. kuntazzo

    kuntazzo Notebook Geek

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    i'm positive :) they're moving to italy, the place where I live.
     
    kuntazzo, May 1, 2009
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  16. Rob41

    Rob41 Team Pirate Control

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    Actually, thesaurus anyone? :laugh:
     
    Rob41, May 1, 2009
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  17. haquocdung

    haquocdung Notebook Virtuoso

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    This seems to be the good side when Alienware factory is merged with Dell factory.
    Is there any change in warranty term?? Will the owner carry the warranty or the machine carry it?
     
    haquocdung, May 1, 2009
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  18. Rob41

    Rob41 Team Pirate Control

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    The warranties are not transferable. Unfortunately, it's only good for the original purchaser.
     
    Rob41, May 1, 2009
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  19. nic.

    nic. Notebook Evangelist

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    Sure hope they put a branch in Asia region... Or at least, ship internationally with a reasonable price. I've looked into Alienware UK price tag and that, freaks me out.
     
    nic., May 1, 2009
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  20. Rob41

    Rob41 Team Pirate Control

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    I think that's part of the whole "globalization" plan to overcome the logistical hurdles they and the customers have now.

    I hope it works out well cause more choices is a good thing.
     
    Rob41, May 1, 2009
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  21. AlejoFiore86

    AlejoFiore86 Newbie

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    Well, i'm from Venezuela.. And i will have my M17 monday :D :D Yeah... And the ship wasn't that expensive.. The only problem i see is that if i have some issues i have to send them the laptop and well, it's different a person who lives in USA... But well, some day will be easier... It's like too many years ago dell was created and there was only cs in USA, and today, look, Dell is everywhere... Because... They're aliens too... LOL
     
    AlejoFiore86, May 2, 2009
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  22. kobe

    kobe Notebook Virtuoso

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    congrats dude on the new Alienware. And welcome to the AW family.
     
    kobe, May 2, 2009
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  23. Loki[D.d.G]

    Loki[D.d.G] Notebook Geek

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    QFT. Since Dell is already a global presence, so the transition of Alienware into an internationally available brand won't bee too hard. And a bonus for us folk who have always drooled at its products and yet shied away from the preposterous shipping/tax prices... Exaggerating slightly here, but just my 2 cents anyhow.
     
    Loki[D.d.G], May 2, 2009
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