alienware purchase

hi, I just purchase a m15x yesterday night using debit card.

But this morning I receive a VISA fraud call from my bank to verify the deposit and I go on and check my bank activity and found out Alienware deposit $1000 for card authorization!!!! and along with another one from ARCOT SYSTEMS, INC. SUNNYVALE CAUS with only $1 but same reason.

Could any one tell me why? Is this normal? Should I call alienware about this?

 

I know AW always has to verify your purchase but im not sure if this is normal.

 

just to confirm my suspicion. I purchase with debit card and I said I don't know for the daily limit spending number, I wonder if this 1000 is just for that purpose?

 

hmmm ya your daily limit could be interfering. you should defiantly give your bank a call and explain the situation.

 

hm...I just called the customer services and they said that $1000 is put by Alienware not the daily limit.

 

then call AW

 

but they are down on the weekends...

 

The sales department is open on the weekend, but it might be too late right now as they close at 6PM EST. You can call anytime between 9:00am - 9:00pm EST tomorrow at 800-494-3382.

http://www.alienware.com/company/contact-us.aspx

 

but how is this related to sales department? If I call in and press 1 1 or 1 2 or 2 1 or 2 2 none of them works because they will tell you they only operates from Mon to Fri

 

The sales department can answer any questions related to your purchase. If AW has held $1000 as a pre-authorization, the sales department can probably tell you why they have done so.

Use the number I listed above tomorrow anytime between 9:00am - 9:00pm EST.

 

as the big O said: the 1k may be a pre-auth for them.
the 1 dollar was probably a basic CC# chk with the bank to verify information.
but i am curious why you chose a debit transaction vice the credit.

 

because I don't have enough credit limit...

 

btw, it's too late, the sales department is closed and they don't operate on Sundays i think.

I'm so worried.

 

That's exactly what I said earlier. ):

As indicated by the Contact Us information listed on their website, their sales department hours are as follows:

Sales Hours
Mon - Fri: 9:00 am - 11:30 pm EST
Sat: 10:00 am - 6:00 pm EST
Sun: 9:00am - 9:00pm EST
Phone: 800-494-3382
Email Sales: [email protected]

 

I sent the email, waiting for their response.
btw, how is Alienware customer service?

 

so-so. some guys get great service, other get terrible service.

 

Really depends on who you speak to.

The people at the sales department are often helpful in answering questions. The technical support department ( I normally refer to them as normal CS) could use a lot of improvement--- and the Roswell Crew is fantastic with customer service.

 

Oceanus and Whizzo on the other hand are top notch, although i am sure they cant help you out with the finacial aspect of your purchase..

 

Perhaps one day you'll find me working as a representative of some sort. =P

 

Interesting, now I'm in phase 2 but 1000 is still in processing.

 

I'm sure that's how it should be. The payment shouldn't be fully processed until you've reached Phase 3.

Phase 2: (Billing/Finance)
Your order has been validated and is waiting payment processing. While in this stage we are confirming any credit card and/or payment information for security purposes. Please understand that this phase is necessary as it will protect you the customer from any fraudulent transactions. We observe very strict security guidelines and hope you will appreciate our efforts. Note: Your method of payment and other factors may influence how quickly we can build your PC.

Phase 3: (Payment Processed)
Payment has been received and the order is now in queue for production.

 

Thanks for the fast reply

 

Always a pleasure.

 

how long does it take for alienware to assemble the laptop usually?

 

Assuming nothing goes on backorder and everything arrives on time, not too long.

 

My past 3 laptops that I got from AW all came in a timely matter and actually come to thing of it both my M5550 and my M9750 came ahead of schedule, my current m9750 was delayed because of the Slave 8700GT.

If it is a new laptop it could take a long time depending on the backorder / stock.

 

ok, maybe I will just hope for the best.

btw, how about the crack thing on the lid for m15x? does this happen often?

 

No. It's not something I would consider as a common issue. As long as you take good care of your m15x, chances are that you won't be experiencing this issue.

 

what do you mean by timely manner? One week? Two week? 3 months?