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    another m15x destroyed

    Discussion in 'Alienware' started by bloom, Sep 27, 2009.

  1. bloom

    bloom Newbie

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    Like whats the deal with these garbage laptops. I pay for an alienware - the seemingly flagship of laptops- and get returned with crap.

    Ofcourse, like any warrenty mine ended this month, and now its broken. :confused:

    First my fans went on my laptop which was making it overheat, they sent me a replacement fan to justify the problem.

    Now, my hinge is broken on my laptop. I think i've opened and closed it like what, 6 times? In over a full year? Quality.

    Who do I talk to about this.
     
    bloom, Sep 27, 2009
    #1
  2. Mandrake

    Mandrake Notebook Nobel Laureate NBR Reviewer

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    Not us. Try alienware and then possibly a lawyer.
     
    Mandrake, Sep 27, 2009
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  3. Lithus

    Lithus NBR Janitor

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    You talk to Alienware/Dell customer service. If your warranty is expired, there's not much they can do for you though.
     
    Lithus, Sep 27, 2009
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  4. Marvie100

    Marvie100 On a Mission

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    Not true, if your hinge is broken you can probably convince them to repair it for free especially since your warranty just recently ended. AW is well aware of the hinge issue and if you handle it right you can sometimes get a free repair. Might also want to renew your warranty while you're at it if you plan on keeping it.
     
    Marvie100, Sep 27, 2009
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  5. bloom

    bloom Newbie

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    Anyone happen to know how much this hinge is to repair?
     
    bloom, Sep 27, 2009
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  6. kobe

    kobe Notebook Virtuoso

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    Call up Alienware. I'm not sure about the price quotes...
     
    kobe, Sep 27, 2009
    #6
  7. Mandrake

    Mandrake Notebook Nobel Laureate NBR Reviewer

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    they've had it on eBay in the past. check there.
     
    Mandrake, Sep 27, 2009
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  8. dwend

    dwend Notebook Evangelist

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    if you do replace it your self, put a bit of epoxy on the lid plastic were the hinge meets the lid. That will keep it from shattering again.
     
    dwend, Sep 27, 2009
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  9. Buckits

    Buckits Notebook Consultant

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    I hope you bought it after looking around in forums regarding the hinge issue. I'm not saying everyone that purchased an m15x has run into that problem, but it sure does sound like it. Yes, it dropped in price to $1099, but it's not like they changed the chassis and made it better. I feel bad for anyone that bought that m15x after all the gripes within the first 2 months of release.
     
    Buckits, Sep 27, 2009
    #9
  10. kobe

    kobe Notebook Virtuoso

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    Don't feel bad for me. I'm lovin' my m15x ;) :)
     
    kobe, Sep 27, 2009
    #10
  11. the3vilGenius

    the3vilGenius 3vil knows no fear

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    You can always try to read this sticky and contact whoever you think will help you best.
     
    the3vilGenius, Sep 27, 2009
    #11