considering returning my m15x.

Here you go, makes a good reading while on hold:
http://www.badsoftware.com/alienwaresucks/

PS still didn't cancel my order and still think this is a good laptop so dont shout on me pls .

 

how? they refuse to help me. i have to wait for there call now. i cant even speak at this point im recalling. he said when they are good and ready to call back someone will explain to me why they cant take off the 15% fee.

 

Reverse the charges on your card and send the laptop back to them. That'll get their attention.

 

well they said its standard procedure for anyone who has renturns, to get a call back in 24-48 hours. see said there is a line of people ahead of me, making returns. i will wait to get the call back. maybe since they are owned by dell i cant switch it for the 1730. only time will tell. i will take this matter to visa if it gets ugly. thanks guys.

 

Well, Dell bought out Alienware... but an alienware Rep told me they are still two seperate companies.

 

Just a small correction... the Sager 5793 did have some fan issues which lead to possible heating but that is mostly resolved now with firmware updates. Also, it is the one with mobile cores.

The Sager 9262 w/ desktop cores, according to the reviews, is extremely unlikely to overheat at all. I believe Gophn said it was the last laptop he thought would overheat. Just an FYI....

 

That's good to know Southpaw. The only reason I said that the one with desktop processors was overheating is because I was reading a review that said there were overheating issues. I haven't heard any information about the 5793 over heating. I've heard it's a great notebook actually.

 

Hit the little arrow next to the "Customize" text, and it will open a fly out menu. The item on the far right that looks like filmstrip will kick off the graphing.

and yes, just leave it running, and play some games, and then exit out, and you will have a history of where your temps were, and what your clocks were.

 

thanks ill do that now.

 

Crysis at meidum with 20fps? Nactisus could get 20-40fps plying Crysis on all High at 1440x900 so the 8800M GTX is a great card, Alienware must be messing around with it. I guess when Crysis starts the card reaches high temperatues and then downclocks itself. BTW, the XPS 720 H2C isn't worthwhile for the Extreme processors and SLI still isn't worthwhile. I'd reccomend buying a similar system to my XPS 720, then using the extra $1600 to buy another notebook. BTW, the 8800 GT is an amazing card, it can easily max out any game at 1920x1200 with a solid 60fps, with the exception of Crysis, which plays really well at 1680x1050 on all high. I didn't check the Crysis framerates yet because they might be disappointing, but the game definitely keeps over 20fps, if I had to guess it probably averages at 30fps-35fps.

 

If it were me, I would call Visa now and get that process started. If you end up resolving it with Alienware directly, you can always stop the process with Visa. In my case, I told the vendor I would be contacting Visa. That brought them back to the table with new promises. I gave them a chance to fulfill their promises and asked Visa to put a hold on the matter. The vendor then failed to do as they promised, so I went back to Visa and told them to go forward. At this point, there's no reason to wait.

 

Yeah you should be able to play Crysis at alteast 144x900 ALL high. I do with natural mod, all high, very-high custom .cfg's and find it RARELY drops below 23 fps. Your card is definatlely downclocking IN-GAME, which is very important for a "gaming" notebook. Send that thing back man and get a Sager/Clevo and play Crysis all you want.

 

There was no heating issue for the fan firmware. The issue was fan NOISE when on sett to FULL. I OC my CPU & GPU and it hardly ever gets up to 62C( GPU). VERY good thermal design on these notebooks.

 

yea the "tech-support guy" said medium was the best this laptop could do. i tried thoose settings naticus and to be honest 50% of the game has slideshow framerates. thanks for the help.

 

No problem man, if it is slideshow-like then IS DEFINITELY downclocking, as the 8800m gtx will never have the game look slideshow like. Maybe on ALL very-high but not on high settings!

 

There are ways to return the laptop with a full refund problem is its gonna take time to do it. The complete turn around time on my m9750 was almost two months. You will have to talk to one of the reps in cancellations and see if you can get one to guarantee repairs will fix it or get a full refund. In your case its a win win, since you want the laptop and if it works 100% I'm sure you would keep it. If it comes back broken still, you can return it for a full refund. >.> mine came back a fire hazard.
You can try things like the BBB, but alienware is not a BBB member and doesn't respond to their complaints, as a matter of fact they will flat out lie to the BBB.

 

I considered getting one till I found out what the cost was for one with an Intel T9300 processor.



Sorry to hear about the problems. I hope they get the issues fixed quick.

I'd request a full refund ASAP then wait to see if the problems are fixed.

If the GPU down clocks by itself it is probably to protect it.

 

I can't understand how Alienware can charge a 15% re-stocking fee on returns?! I returned my first Dell XPS M1730 with dual 8700's, simply because I wasn't overly impressed with the performance. Decided to wait for the 8800's. My experience with Dell was excellent, they didn't really fight me on it, listened to my reasons, then said they'd have a courier come pick it up in a week.

They do charge you for delivery though if you return, which worked out to $150.00AU for me. Again, I found this reasonable, I'd bought the machine knowing that I wasn't sure if I was going to be happy with the performance, turns out I wasn't, so I returned it. This whole experience made me even more keen on ordering the M1730 with SLI 8800gtx, which I did 4 months later.

The XPS M1730 and the M15x are completely different animals though! The M1730 is a very large "desktop replacement" laptop. You don't really want to be walking around all day with this thing. The M15x is a smaller, more portable, with decent performance laptop. You get the best of both worlds I guess. Remember how much performance is packed into that 15" frame though when you complain about heat. My Asus W3J with ATI X1600 graphics used to get extremely hot, alot more than my new Dell.

Oh and the Dell XPS M1730 does not get overly hot. It has dual 8800 gtx's in it, so yeah, it does put out a fair amount of heat. The top of the machine gets quite hot, but nothing worrying. I've done all night intensive gaming on it (Crysis, settings all on high, Supreme Commander: Forged Alliance) and I have never found it to get overly hot, or downclock the graphics card.

Alienware/user, one suggestion mate, have you thought about picking up a cooler for it? Have the cooler setup on your home desk, use that for gaming, then when you go out and about with it, downclock it. The cooler might help to keep the graphics card from being downclocked? Might be an idea.

In the end though, if you have a machine that isn't working to your expectations, and is having issues, you should not have to pay a 15% re-stocking fee!

 

laptops are supposed to benefit from a cooler not require one.

 

yeah im waiting for there call. Since they claim that no one can help me at thier facilty if i call. the customer service is Archaic.

 

I'd think about a sager...and if you're interested in a 17" screen, jump at the 9262...I have an Alienware m7700 that I love to death but it has been VERY problematic...I can take problems, Alienware's customer service, however, is reprehensible...

pat!

 

Hey pad, it's Spartan. How's that Sager?

 

Spartan!!!

Don't have it yet ... I went with painting and customizing, so that adds a solid chunk of time to the process...but it IS being customized as we speak so I'm hopeful to have it by the 24th! And my m7700 died AGAIN! Yesterday, cannot believe it...I'm now in the hands of the AW Critical Issues team and they have admitted, after much convincing, that me sending the thing back again to be fixed is NOT an option and they will let me know within 24 hours (yeah, right) what alternate course of action they will take to rectify this situation. I love the 7700 WHEN it's working...problem is, it just isn't...and doesn't...

Good to hear from you!

I'll be posting a thread of pics in the Sager forum when my Xotic 9262 comes in!

later,
pat!