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    illuminated keyboard Problem on M17

    Discussion in 'Alienware' started by smurr, Jun 5, 2009.

  1. smurr

    smurr Newbie

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    Hi all,

    It seems that nobody has this problem.
    The first time i have booted my laptop all the 3 colors were available.
    The second boot, the green color disappeared. After 15 minutes using red color, the color disapeared too and blue too ...
    i called the AW support, they sent me a "new" keyboard: the green color never worked, the red still working but i do not use it and the blue color disappeared after some hours.

    Any of you have any idea ?
     
    smurr, Jun 5, 2009
    #1
  2. Alienware-Rose

    Alienware-Rose Notebook Guru

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    Hello smurr, try to reseat your keyboard and update your BIOS. Please PM me if your replacement keyboard is still not lighting up and I will be happy to further assist you.

    You may also visit us at My Hive via our AW Support page.

    Have a nice day!
     
    Alienware-Rose, Jun 5, 2009
    #2