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    looking at the warranty for the m17.. i see onsite service?

    Discussion in 'Alienware' started by zfactor, Dec 10, 2008.

  1. zfactor

    zfactor Mastershake

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    why is alienware making everyone send them back for repair if they give you on site service? at least when i configured one thats what it said? doesnt make sense
     
    zfactor, Dec 10, 2008
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  2. Mike2011

    Mike2011 Notebook Evangelist

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    Read the post below about that
     
    Mike2011, Dec 10, 2008
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  3. zfactor

    zfactor Mastershake

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    hmm which one lol is it on site or not?? really all i want to know
     
    zfactor, Dec 10, 2008
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  4. Mike2011

    Mike2011 Notebook Evangelist

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    Mike2011, Dec 10, 2008
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  5. Rorschach

    Rorschach Notebook Virtuoso NBR Reviewer

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    The on site warranty is them talking to you on the phone while you take apart your laptop.....seriously zfactor you do not want a alienware laptop. Your used to much better service than what alienware can give you.
     
    Rorschach, Dec 10, 2008
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  6. zfactor

    zfactor Mastershake

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    thank you i was looking for that info
     
    zfactor, Dec 10, 2008
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  7. zfactor

    zfactor Mastershake

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    but i dont care about a "tech" personally id rather replace the parts myself. most techs are a joke anyway. with dell i refused the tech everytime and they mailed me the parts directly and i would do the swap and send back the old parts. if aw would do that for me honestly id be a happy person. but it doesnt even seem like they do that most of the time?? am i correct?
     
    zfactor, Dec 10, 2008
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  8. Rorschach

    Rorschach Notebook Virtuoso NBR Reviewer

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    Correct, the only person I recall even get parts was stone and that was only a gpu. They seem to think its ok to tell a customer how to disassemble their laptop,but not ok to for you to actual have working parts to get things running.
     
    Rorschach, Dec 10, 2008
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  9. zfactor

    zfactor Mastershake

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    id love to just get the whitebook but i hate the glossy finish this is the only reason i was looking at the m17
     
    zfactor, Dec 10, 2008
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  10. Rorschach

    Rorschach Notebook Virtuoso NBR Reviewer

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    Yah, but you will be pretty much stuck with this laptop if you try to sell it later. I would get the 15.4 sager model.
     
    Rorschach, Dec 10, 2008
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  11. zfactor

    zfactor Mastershake

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    yeah but the sager is large for a 15" and id much ratherhave the larger screen man im torn right now
     
    zfactor, Dec 10, 2008
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  12. ryujin

    ryujin 2B or not 2B

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    if your not worried about tech support then go for it.
    many people have been sent parts to replace by themselves. to wit: gpu's, keyboards, HDD's, and a fwe other minor items i believe.
    all these people replaced the parts and returned them to AW just as you like to do...
    so i see nothing wrong in you getting it if tech support is not your thing...
     
    ryujin, Dec 10, 2008
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  13. zfactor

    zfactor Mastershake

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    im my own tesh supprt lol.. i just want the parts
     
    zfactor, Dec 10, 2008
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  14. Sogarth

    Sogarth Notebook Consultant

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    Yeah, but the thing is, Alienware's telling me that they don't trust (supposedly) certified techs to replace anything that's not basic. Do you really think they'd trust a customer to replace anything they don't trust those techs to? Yeah, it's pretty annoying....
     
    Sogarth, Dec 10, 2008
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  15. zfactor

    zfactor Mastershake

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    even though i am a certified tech for certain brand. maybe if i fax them proof they would not care. i had such a bad experiene last time with alienware i just dont know if i can bring myself to order again from them
     
    zfactor, Dec 10, 2008
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  16. Stone825

    Stone825 Notebook Virtuoso

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    Go for the glossy notebook. At least with vendors such as Xotic PC you get DOMESTIC SUPPORT from the get go and don't have to fiddle around with trying to find the roswell crew (doubt you've heard of them) and whatnot.

    Alienware will only have to replace the GPU and ram from what I've seen. Anything else is too hard and they require you to send it back. The one thing that is very annoying is that Alienware will tell you that their notebooks are TOO customized to have repaired at your house (that may be true with the M15x and M17x). However, back when I had my M5550 it was just a rebranded Uniwill P72 so naturally I called them out on it and then they responded "sir if you don't want to get your computer fixed that's fine with me".

    The problem was that one of my mouse buttons broke (below the touch pad) and they wouldn't repair it without me sending it AGAIN (when it was supposed to be repaired the first time I sent it in...)
     
    Stone825, Dec 10, 2008
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  17. zfactor

    zfactor Mastershake

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    yeah sounds like my past experences with them i just hoped they had gotten better sine dell bought them
     
    zfactor, Dec 10, 2008
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  18. Stone825

    Stone825 Notebook Virtuoso

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    Dell owns them but does not interfere with how they work unless they want to.
     
    Stone825, Dec 10, 2008
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  19. jah2323

    jah2323 Notebook Consultant

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    tis a shame...
     
    jah2323, Dec 10, 2008
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