The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    m17 Phase times?

    Discussion in 'Alienware' started by kainan54, Sep 3, 2009.

  1. kainan54

    kainan54 Newbie

    Reputations:
    0
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    5
    OK so I bought a m17 and pretty didn't customize it really. I ordered it a few weeks ago. Phase 1-3 was smooth but a part got back ordered and it got stuck on phase 4. After they got the part it went to phase 3 which is now my current phase. I bought the comp as a birthday gift and i just wanna know if it is possible for it 2 arrive before september 9th?
    oh yea and i did request 50 dollers back since it dropped after i ordered it so if this is the cause i will be pissed at myself...
     
  2. EviLCorsaiR

    EviLCorsaiR Asura

    Reputations:
    970
    Messages:
    2,674
    Likes Received:
    144
    Trophy Points:
    81
    Is it possible? Yes. Is it likely? No.
     
  3. The_Moo™

    The_Moo™ Here we go again.....

    Reputations:
    3,973
    Messages:
    13,930
    Likes Received:
    0
    Trophy Points:
    455
    yuppers ....
     
  4. granyte

    granyte ATI+AMD -> DAAMIT

    Reputations:
    357
    Messages:
    2,346
    Likes Received:
    0
    Trophy Points:
    55
    wierd mine took 8 days from the order to the nearest fedex drop spot
     
  5. kainan54

    kainan54 Newbie

    Reputations:
    0
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    5
    alright thats fine i guess...so when do u think it would come? and thx for fast reply btw.
    oh wow i envy u granyte
     
  6. granyte

    granyte ATI+AMD -> DAAMIT

    Reputations:
    357
    Messages:
    2,346
    Likes Received:
    0
    Trophy Points:
    55
    i think it's impossible to say from the time building began mine was sent 4 days later but you should contact AW to know why it's bieing so long

    and in the call you could manage to get the $ back or get a part upgrade
     
  7. kainan54

    kainan54 Newbie

    Reputations:
    0
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    5
    alright i will!
     
  8. stevenxowens792

    stevenxowens792 Notebook Virtuoso

    Reputations:
    952
    Messages:
    2,040
    Likes Received:
    0
    Trophy Points:
    0
    Kainan54, I was in the same boat as you. Here is what you need to do...
    1. Call AW and get a status. Also email at the same time. Be sure to include your original order date, current known status and length of time it has been in that status.
    2. Call Dell and ask to speak to an actual sales manager. Explain your issue to an actual sales manager, from the United States then you can ask to speak to a manager at AW.
    3. The parts that i know of that have been on back order are... Memory and Chassis (1440x900) both ripley and skull.
    I don't work for alienware. I actually had to pay more for my order to get the
    1200p screen so I could get my order faster. It is now on the way to my house via fedex, eta Saturday. I created my order on 8/24.
    I wish you good luck.. this stuff is very stressful in my opinion. As long as it takes to get one of these laptops I dont see how people send them back to get something else. I refuse to count my pixels before I have the laptop in my house.

    Best Wishes,
    SXO792
     
  9. kainan54

    kainan54 Newbie

    Reputations:
    0
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    5
    thx man im going to try it
     
  10. kainan54

    kainan54 Newbie

    Reputations:
    0
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    5
    Well its phase 6 now! I guess phase 5 went real fast
     
  11. nyczlegacy

    nyczlegacy Notebook Geek

    Reputations:
    35
    Messages:
    91
    Likes Received:
    0
    Trophy Points:
    15
    same exact thing happened to me, now mines also on phase 6 :)
     
  12. stevenxowens792

    stevenxowens792 Notebook Virtuoso

    Reputations:
    952
    Messages:
    2,040
    Likes Received:
    0
    Trophy Points:
    0
    Hey guys... my M17 made it today. I had to actually stop fedex in the road. Thank god I manage my own issues because fedex was about to take it back to the warehouse WITHOUT dropping it off. Apparently it was mixed in the system. So... Like anything else, if you want your laptop in a timely manner, ask for updates, remind everyone of status, basically stay on top of the process the entire time... First game installed was Champions Online. I need to update my ATI drivers for the better ones. Plays at full screen, 1900x1200 so I am STOKED!!!!! I hope everyone gets his/her notebooks soon.
    Best Wishes,
    SXO792
     
  13. granyte

    granyte ATI+AMD -> DAAMIT

    Reputations:
    357
    Messages:
    2,346
    Likes Received:
    0
    Trophy Points:
    55
    any thing new did you guys recieved you m17 or is it still lost in AW
     
  14. wizzkid1992

    wizzkid1992 Notebook Guru

    Reputations:
    2
    Messages:
    59
    Likes Received:
    0
    Trophy Points:
    15
    I ordered the m17x, however i went from phase 1-3 in a day, awaiting it to be built/tested now. Needless to say I was surprised.
     
  15. stevenxowens792

    stevenxowens792 Notebook Virtuoso

    Reputations:
    952
    Messages:
    2,040
    Likes Received:
    0
    Trophy Points:
    0
    Got mine and I love it so far... hope you get what you want and enjoy it. That is what counts... life is too short to not have a few of the simple and more expensive pleasures...!