m17 keyboard problem, will AW help?

Hi

since I realiced, that I recived the wrong lid and this after around a month^^ i decided to take a closer look to see whether some thing else isn't "right".

And I found something. The "space" is not placed right ... first I tryed to push it back right but it didn't helped, it still doesn't "sit" right.

Here a picture in the attachment: (the right corner is higher than the left)

Do you think the "problem" would be solved by aw? It isn't that big but still it is still there

Greetings
Julian

 

dude, you're under warranty, and that's a defect

90/10 they'll ship you a new one.

 

THX for the answer! Wich "way" of conntact gives me better changes? eMail or phone?

Greetings
Julian

PS: I decided to tell them that thay send me the wrong lid but that I want to keep "the wrong".

 

depends - if you want it done as fast as possible, phone, since that'll always get you direct replies. if you want records of the conversation, obviously email.

in this case, phone might be smarter. explain the defect (might wanna throw in that a few keys are wobbly or sometimes not registering to make your case more important ) and ask what your options are. since the m17's keyboard is fairly easy to remove AFAIK, they'll probably ship you a new one.

 

THX! I'll phone them tomorrow or do you think the "workingweek" AW guys are more "helpfull" than the "weekend" AW guys?

Greetings
Julian

 

AW-Germany has "weekend" guys? i never knew... just hope you get the chick. she's dead helpful. the two blokes, ho-hum. the german one is kinda snobbish, but the foreigner (balkan or something, not wanting to get racist here) is fairly good too.

 

I guess you are rgith^^ No one on weekend there ... And I guess you think of Ms Summer (Sommer^^), she is realy great

Greetings
Julian

 

ah, yes, sommer was here name. lovely person. of course, my memory of here might be tainted by the fact that she was the one who told me that the phase page showing me a 23-day delay of my system was an error

 

German power woman!

Why do you call the german support? Your english is quite as fluent and perfect as that of an american^^

Greetings
Julian

 

i dunno, i figured it'd be easiest since i ordered from the german store. no clue how AW organizes their database, so maybe an english-speaking agent would have to go searching for my file etc.

plus, if i have a problem, and an english-speaking CS agent wants to troubleshoot, i'd have to mentally translate all the stuff from the menus etc from german to english, and vice versa.

 

So you have a german OS?

Greetings
Julian

 

yup. i'm gonna switch to English though when i migrate to Win7 in december. why, you running yours in English?

 

First I used W7 in english because on releasdate the english version dl started sooner (you know the side was nearly down and I pushed every botton ) ... but after a wile I downloaded the german and now I use the german version.

I thought the english version would make it easyer for me to use the english guids to solve problems ... but it didn't

Greetings
Julian

 

I don't know if that is a defect, because both of my spacebars have been like that.

 

it is higher on the right then on the left on mine to....

 

A looked at the pictures of my first m17 and there was nothing wrong with the "space" ...

Greetings
Julian

 

huh??? werid,,..... i guess all of our's are messed up i dun mind

 

I replaced my keyboard once and both have the raised spacebar.

 

i had the same problem and they shipped in new keybord.
problem with the glue..........

 

Hey! We're both from NJ! Does your spacebar get stuck at moments?