m17x Worldwide Forum Survey

I have received a couple of requests for a m17x forum survey so here it is.
this survey has all the same questions as the previous m15x survey but is for m17x owners only.

Please copy and paste into new post

General information about your m15x experience with Alienware

Thank you for taking the time filling out this Questionaire.

If you would like to leave any comments please click the link below.
reply thread for m17x owners only

 

1)What part of the world are you from: California

2)Are you a first time buyer of a laptop from Alienware : Nope

3)If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent) M5550 1

4)Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent) Acer, Pro-Star 105)What is your level of expertise with computers (1 being beginner and 10 being Expert) 8

6)Are you a Gamer: Hell ya

7)Did you buy your m17x specifically for Gaming: Yep

8)Which AW website did you order it from: Alienware.com

9)What date did you order your m17x: 06/11/2008

10)Did you have to wait for any back orders (list below): Nope

11)What date did you receive your m17x: 06/27/2008

12)Please specify your m17x specifications if they are not already in your signature:

Processor: Core 2 2.4ghz
Graphics Card/s: 8600
Memory: 1 gb upgraded to 4gb
Hard Drive: 120gb upgraded to 320gb
Sound Card: Intergraded

13)Was you m17x fully working out of the box: yes

14)If not what did not work from new:


Benchmark 3Dmark06 scores

15)AW score (found in my Alienware Document): 6900

16)Your first 3Dmark06 score: 6990

17)Has your score stayed roughly the same over time: yes

18)If no please give examples:


Temperature Readings:

20)Do you monitor GPU and CPU temps and clocks? Yep Very Cool to touch while playing games.

21)Have you noticed any Down Clocking: Nope


Technical Support

22)Have you had to contact Technical Support: Yes

23)If yes, roughly how many times:
By Phone: 5
By Email: 2

24)Reason for contacting Technical Support: One to ship the M5550 Back for refund, New keyboard, Price check before and after getting the M17X buying a 320gb hard drive, Problem on fx lighting software issue after reinstalling vista.

25)Were these problems resolved over the phone: Nope Sending a new keyboard.

26)Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered: Yep

27)If not, were you advised to return your m17x for repair: nope

28)How long did Alienware have your computer for:

29)What was replaced/repaired:

30)After its return to you is your m17x fully working now:

31)If no, what is the latest problem:

32)Are you returning it again for repair:

33)Or have you returned your m17x for a refund:
If so what date did you return it and how long did it take to get your refund:

Rate Alienware

34)Out of 10 (1 being poor and 10 being excellent) how would you rate your m17x 10

35)Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW 8

36)Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service: 8

37)Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support 8
2) Roswell Crew

38)Would you recommend Alienware to friends or colleagues: The m17x ya.

39)Would you buy from Alienware again: That depends on the issues I see online.

Comments

If I added the M5550 the Rate Alienware itwould of been 2 or 3 in scores .

 

1)What part of the world are you from: USA (using laptop in Pakistan right now)

2)Are you a first time buyer of a laptop from Alienware: Yes

3)If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)

4)Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)
Dell latitude D600 (free from college) 1
Apple Macbook 10

5)What is your level of expertise with computers (1 being beginner and 10 being Expert)
8

6)Are you a Gamer: yes

7)Did you buy your m17x specifically for Gaming: no

8)Which AW website did you order it from: alienware.com

9)What date did you order your m17x: 7/09/08

10)Did you have to wait for any back orders (list below): Nope

11)What date did you receive your m17x: 7/16/08

12)Please specify your m17x specifications if they are not already in your signature:
Processor: T8300
Graphics Card/s: SLI 8700M GT
Memory: 4GB
Hard Drive: 500GB (2x 250GB - Raid 0)
Sound Card: internal



13)Was your m17x fully working out of the box: yes

14)If not what did not work from new:


Benchmark 3Dmark06 scores
15)AW score (found in my Alienware Document): 9729

16)Your first 3Dmark06 score: 8078

17)Has your score stayed roughly the same over time: not sure yet

18)If no please give examples:


Temperature Readings:
20)Do you monitor GPU and CPU temps and clocks? temps - yes

21)Have you noticed any Down Clocking:


Technical Support
22)Have you had to contact Technical Support: no

23)If yes, roughly how many times:
By Phone:
By Email:

24)Reason for contacting Technical Support: N/A

25)Were these problems resolved over the phone: N/A

26)Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered: N/A

27)If not, were you advised to return your m17x for repair: N/A

28)How long did Alienware have your computer for: N/A

29)What was replaced/repaired: N/A

30)After its return to you is your m17x fully working now: N/A

31)If no, what is the latest problem: N/A

32)Are you returning it again for repair: N/A

33)Or have you returned your m17x for a refund:
If so what date did you return it and how long did it take to get your refund:
N/A
Rate Alienware

34)Out of 10 (1 being poor and 10 being excellent) how would you rate your m17x 10

35)Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW 10

36)Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service: 8

37)Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support
2) Roswell Crew 10

38)Would you recommend Alienware to friends or colleagues: yes

39)Would you buy from Alienware again: yes

 

1)What part of the world are you from:US
2)Are you a first time buyer of a laptop from Alienware: No

3)If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent) M15X,5

4)Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent) Macbook Pro-9, Dell-3,

5)What is your level of expertise with computers (1 being beginner and 10 being Expert) 5

6)Are you a Gamer: Ocassionally

7)Did you buy your m17x specifically for Gaming: No

8)Which AW website did you order it from: US

9)What date did you order your m17x: Late May

10)Did you have to wait for any back orders (list below): Yes. Illuminated keyboard.

11)What date did you receive your m17x : July 17th

12)Please specify your m17x specifications if they are not already in your signature:
Processor: 2.8
Graphics Card/s: 8800mgtx
Memory:4gs
Hard Drive: 250,250 Raid0
Sound Card: standard



13)Was you m17x fully working out of the box: Yes

14)If not what did not work from new:


Benchmark 3Dmark06 scores
15)AW score (found in my Alienware Document): 12,905

16)Your first 3Dmark06 score: 12,880

17)Has your score stayed roughly the same over time: Yes

18)If no please give examples:


Temperature Readings:
20)Do you monitor GPU and CPU temps and clocks? Yes

21)Have you noticed any Down Clocking :No


Technical Support
22)Have you had to contact Technical Support: No

23)If yes, roughly how many times:
By Phone:
By Email:

24)Reason for contacting Technical Support:

25)Were these problems resolved over the phone:

26)Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:

27)If not, were you advised to return your m17x for repair:

28)How long did Alienware have your computer for:

29)What was replaced/repaired:

30)After its return to you is your m17x fully working now:

31)If no, what is the latest problem:

32)Are you returning it again for repair:

33)Or have you returned your m17x for a refund:
If so what date did you return it and how long did it take to get your refund:

Rate Alienware 8

34)Out of 10 (1 being poor and 10 being excellent) how would you rate your m17x

35)Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW 8

36)Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service: 7

37)Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support 7
2) Roswell Crew 9
3. Critical Issues Dept. 10

38)Would you recommend Alienware to friends or colleagues: Yes

39)Would you buy from Alienware again: Yes

 

1)What part of the world are you from:
Canada

2)Are you a first time buyer of a laptop from Alienware:
Yes

3)If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)
N/A

4)Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)
Dell XPS M1210 - 8

5)What is your level of expertise with computers (1 being beginner and 10 being Expert)
8

6)Are you a Gamer:
Yes

7)Did you buy your m17x specifically for Gaming:
Mainly

8)Which AW website did you order it from:
www.alienware.ca

9)What date did you order your m17x:
07/17/08

10)Did you have to wait for any back orders (list below):
No

11)What date did you receive your m17x:
07/25/08

12)Please specify your m17x specifications if they are not already in your signature:
Processor: Intel T9300 2.5gz
Graphics Card/s: Dual Geforce 8800M GTX
Memory: 1GB - Upgraded to 4GB OCZ
Hard Drive: 120gb - Upgrade to 2x160 Raid 0
Sound Card: External Soundblaster X-Fi Extreme Audio



13)Was you m17x fully working out of the box:
Yes

14)If not what did not work from new:
N/A

Benchmark 3Dmark06 scores
15)AW score (found in my Alienware Document):
11770

16)Your first 3Dmark06 score:
11736

17)Has your score stayed roughly the same over time:
Yes
18)If no please give examples:
N/A

Temperature Readings:
20)Do you monitor GPU and CPU temps and clocks?
Yes

21)Have you noticed any Down Clocking:
None

Technical Support
22)Have you had to contact Technical Support:
No

23)If yes, roughly how many times:
By Phone: N/A
By Email: N/A

24)Reason for contacting Technical Support:
N/A
25)Were these problems resolved over the phone:
N/A
26)Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:
N/A

27)If not, were you advised to return your m17x for repair:
N/A

28)How long did Alienware have your computer for:
N/A

29)What was replaced/repaired:
N/A

30)After its return to you is your m17x fully working now:
N/A

31)If no, what is the latest problem:
N/A

32)Are you returning it again for repair:
N/A

33)Or have you returned your m17x for a refund:
If so what date did you return it and how long did it take to get your refund:
N/A

Rate Alienware

34)Out of 10 (1 being poor and 10 being excellent) how would you rate your m17x
10

35)Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW
10

36)Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service:
10

37)Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support N/A
2) Roswell Crew N/A

38)Would you recommend Alienware to friends or colleagues:
Yes

39)Would you buy from Alienware again:
Definitely

 

1)What part of the world are you from: England (United Kingdon)

2)Are you a first time buyer of a laptop from Alienware: Yes

3)If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)

4)Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent) Yes, Dell Inspiron 8500 10/10

5)What is your level of expertise with computers (1 being beginner and 10 being Expert) 7 (",)

6)Are you a Gamer: Yes But, Need more practice!

7)Did you buy your m17x specifically for Gaming: No, well, Mostly (",)

8)Which AW website did you order it from: Uk

9)What date did you order your m17x: 24th July 2008

10)Did you have to wait for any back orders (list below): Yes, Alienware Mug

11)What date did you receive your m17x: 12th August 2008

12)Please specify your m17x specifications if they are not already in your signature:
Processor: X9000 2.8Ghz
Graphics Card/s: Nvidia GeForce 8800GTX Sli
Memory: 4Gb
Hard Drive: 2 x 250Gb@7200 & 500Gb Smart-bay
Sound Card: Creative Soundblaster X-Fi (External)



13)Was you m17x fully working out of the box: Yes

14)If not what did not work from new:


Benchmark 3Dmark06 scores
15)AW score (found in my Alienware Document): 12,000+

16)Your first 3Dmark06 score: Not Yet...

17)Has your score stayed roughly the same over time: N/A

18)If no please give examples:


Temperature Readings:
20)Do you monitor GPU and CPU temps and clocks? Yes

21)Have you noticed any Down Clocking: No


Technical Support
22)Have you had to contact Technical Support: No

23)If yes, roughly how many times:
By Phone:
By Email:

24)Reason for contacting Technical Support:

25)Were these problems resolved over the phone:

26)Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:

27)If not, were you advised to return your m17x for repair:

28)How long did Alienware have your computer for:

29)What was replaced/repaired:

30)After its return to you is your m17x fully working now:

31)If no, what is the latest problem:

32)Are you returning it again for repair:

33)Or have you returned your m17x for a refund:
If so what date did you return it and how long did it take to get your refund:

Rate Alienware

34)Out of 10 (1 being poor and 10 being excellent) how would you rate your m17x 9, Mug delayed my order!!!

35)Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW 9

36)Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service: 10

37)Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support N/A
2) Roswell Crew N/A

38)Would you recommend Alienware to friends or colleagues: Yes

39)Would you buy from Alienware again: Yes

 

1)What part of the world are you from: US (California)
2)Are you a first time buyer of a laptop from Alienware: Yes
4)Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent) No
5)What is your level of expertise with computers (1 being beginner and 10 being Expert) 8
6)Are you a Gamer: Yes
7)Did you buy your m17x specifically for Gaming: No
8)Which AW website did you order it from: www.alienware.com
9)What date did you order your m17x: Aug 8, 2008
10)Did you have to wait for any back orders (list below): No
11)What date did you receive your m17x: Aug 19, 2008
12)Please specify your m17x specifications if they are not already in your signature:
Processor: Extreme X9000 2.8ghz
Graphics Card/s: Dual 8800M sli
Memory: 4gb
Hard Drive: 320 single 7200rpm
Sound Card: Integrated

13)Was you m17x fully working out of the box: Yes
14)If not what did not work from new: n/a

Benchmark 3Dmark06 scores
15)AW score (found in my Alienware Document): 12907.00
16)Your first 3Dmark06 score: n/a
17)Has your score stayed roughly the same over time: n/a
18)If no please give examples:

Temperature Readings:
20)Do you monitor GPU and CPU temps and clocks? No
21)Have you noticed any Down Clocking: Not sure how to tell


Technical Support
22)Have you had to contact Technical Support: Not yet

23)If yes, roughly how many times:
By Phone:
By Email:

24)Reason for contacting Technical Support: n/a

25)Were these problems resolved over the phone: n/a

26)Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered: n/a

27)If not, were you advised to return your m17x for repair: n/a

28)How long did Alienware have your computer for: n/a

29)What was replaced/repaired: n/a

30)After its return to you is your m17x fully working now: n/a

31)If no, what is the latest problem: n/a

32)Are you returning it again for repair: n/a

33)Or have you returned your m17x for a refund: n/a
If so what date did you return it and how long did it take to get your refund:

Rate Alienware

34)Out of 10 (1 being poor and 10 being excellent) how would you rate your m17x: 8

35)Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW: 8

36)Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service: n/a

37)Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support: n/a
2) Roswell Crew: n/a

38)Would you recommend Alienware to friends or colleagues: Maybe

39)Would you buy from Alienware again: Maybe

 

1)What part of the world are you from: United States

2)Are you a first time buyer of a laptop from Alienware: Yes

3)If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent) N/A

4)Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent) NO - N/A

5)What is your level of expertise with computers (1 being beginner and 10 being Expert) 7

6)Are you a Gamer: Yes

7)Did you buy your m17x specifically for Gaming: Yes

8)Which AW website did you order it from: AW - United States

9)What date did you order your m17x: 08/06/2008

10)Did you have to wait for any back orders (list below): No

11)What date did you receive your m17x: 08/13/008

12)Please specify your m17x specifications if they are not already in your signature:
Processor: INTEL T8100 CPU 2.1/800FSB 3MB Cache
Graphics Card/s: Nvidia 8700m GT's SLI
Memory: Corsair 4GB
Hard Drive: SEAGATE 120GB 7200RPM FREE FALL SENSOR H
Sound Card: INTEL MOBILE INTEGRATED HIGH-DEFINITION AUDIO




13)Was you m17x fully working out of the box: Yes

14)If not what did not work from new: N/A


Benchmark 3Dmark06 scores
15)AW score (found in my Alienware Document): 8758

16)Your first 3Dmark06 score: 8100

17)Has your score stayed roughly the same over time: Yes

18)If no please give examples: N/A


Temperature Readings:
20)Do you monitor GPU and CPU temps and clocks? Yes


21)Have you noticed any Down Clocking: Yes - Only after using non Alienware video drivers - GPU's downclock running on battery power no matter the power profile selected - Due to powermizer built into drivers - so far have been unable to disable it


Technical Support
22)Have you had to contact Technical Support: Yes

23)If yes, roughly how many times: [
By Phone: Never
By Email: 2

24)Reason for contacting Technical Support: Downclocking of Gpu's - And battery meter on battery

25)Were these problems resolved over the phone: Yes - Both were user caused errors

26)Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered: No - N/A

27)If not, were you advised to return your m17x for repair: N/A

28)How long did Alienware have your computer for: N/A

29)What was replaced/repaired: N/A

30)After its return to you is your m17x fully working now: N/A

31)If no, what is the latest problem: N/A

32)Are you returning it again for repair: N/A

33)Or have you returned your m17x for a refund: N/A
If so what date did you return it and how long did it take to get your refund: N/A

Rate Alienware

34)Out of 10 (1 being poor and 10 being excellent) how would you rate your m17x 10 - So Far

35)Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW 10 - So Far

36)Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service: 10 - So Far

37)Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support 10 - So Far
2) Roswell Crew N/A

38)Would you recommend Alienware to friends or colleagues: Yes - So Far

39)Would you buy from Alienware again: Yes - As of right now

 

anyone else like to fill in the above survey.

 

Reserved

for when I get mine next week, or the one after that =)


Greets,
Bed.

 

1)What part of the world are you from: Netherlands

2)Are you a first time buyer of a laptop from Alienware: No

3)If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent) Area 51 M9750 Rate= 9

4)Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)
15” Compaq Type ? Rate=5 17” Dell Inspirion 8500 Rate=6 17” Dell Inspiron 9400 Rate=6

5)What is your level of expertise with computers (1 being beginner and 10 being Expert) Level =7

6)Are you a Gamer: No / sometimes

7)Did you buy your m17x specifically for Gaming: No
Mostly AutoCAD, Programming , different industrial applications

8)Which AW website did you order it from: alienware.com

9)What date did you order your m17x: 26-06-2008

10)Did you have to wait for any back orders (list below): No

11)What date did you receive your m17x: 25-07-2008

12)Please specify your m17x specifications if they are not already in your signature:
Processor: X9000
Graphics Card/s: 8800 GTX
Memory: 4 GB
Hard Drive: 2 x 250 GB 7200 RPM


13)Was you m17x fully working out of the box: Yes

14)If not what did not work from new:
Benchmark 3Dmark06 scores
15)AW score (found in my Alienware Document): 12,921.00

16)Your first 3Dmark06 score: 12,417.00

17)Has your score stayed roughly the same over time: Think so

18)If no please give examples:


Temperature Readings:
20)Do you monitor GPU and CPU temps and clocks? Yes

21)Have you noticed any Down Clocking: No


Technical Support
22)Have you had to contact Technical Support: Yes

23)If yes, roughly how many times:
By Phone:
By Email: +/_ 50 Times

24)Reason for contacting Technical Support: Missing Screw’s on the bottom and Missing Alienware T-shirt

25)Were these problems resolved over the phone: NO !!!

26)Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered: na

27)If not, were you advised to return your m17x for repair: na

28)How long did Alienware have your computer for: na

29)What was replaced/repaired: na

30)After its return to you is your m17x fully working now: na

31)If no, what is the latest problem: na

32)Are you returning it again for repair: na

33)Or have you returned your m17x for a refund: na
If so what date did you return it and how long did it take to get your refund: na

Rate Alienware Rate=9

34)Out of 10 (1 being poor and 10 being excellent) how would you rate your m17x Rate=6

35)Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW Rate=6

36)Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service: Rate=5

37)Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support Rate=5
2) Roswell Crew Rate=5

38)Would you recommend Alienware to friends or colleagues: No

39)Would you buy from Alienware again: No

 

1)What part of the world are you from:
- Europe, Belgium

2)Are you a first time buyer of a laptop from Alienware:
-Yes

3)If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)

4)Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent)
- No

5)What is your level of expertise with computers (1 being beginner and 10 being Expert)
- 8

6)Are you a Gamer:
- Yes

7)Did you buy your m17x specifically for Gaming:
- No

8)Which AW website did you order it from:
- www.alienware.co.uk (with the country tab on "Belgium")

9)What date did you order your m17x:
- 12th of September 2008

10)Did you have to wait for any back orders (list below):
- No

11)What date did you receive your m17x:
- 30th of September 2008

12)Please specify your m17x specifications if they are not already in your signature:
Processor: - 2.5ghz Core 2 Duo (6mb cache)
Graphics Card/s: - Dual nVidia gForce 8700m GT in SLI
Memory: - 1gig (2x512meg), upgrading to 4gig this week-ish
Hard Drive: -single 120gig hard drive
Sound Card: - the one that came with it ^_^



13)Was you m17x fully working out of the box:
- No

14)If not what did not work from new:
- Right speaker (solved after updating)


Benchmark 3Dmark06 scores
15)AW score (found in my Alienware Document):
- 9,950

16)Your first 3Dmark06 score:
- Didn't run 3Dmark06 yet ...

17)Has your score stayed roughly the same over time:

18)If no please give examples:


Temperature Readings:
20)Do you monitor GPU and CPU temps and clocks?
- No

21)Have you noticed any Down Clocking:
- Didn't check (neither did I stress the system)


Technical Support
22)Have you had to contact Technical Support:
- No

23)If yes, roughly how many times:
By Phone:
By Email:

24)Reason for contacting Technical Support:

25)Were these problems resolved over the phone:

26)Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:

27)If not, were you advised to return your m17x for repair:

28)How long did Alienware have your computer for:

29)What was replaced/repaired:

30)After its return to you is your m17x fully working now:

31)If no, what is the latest problem:

32)Are you returning it again for repair:

33)Or have you returned your m17x for a refund:
If so what date did you return it and how long did it take to get your refund:

Rate Alienware

34)Out of 10 (1 being poor and 10 being excellent) how would you rate your m17x
- 8,5

35)Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW
- 9

36)Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service:
- 6 (they didn't return my call after I left a message ='<)

37)Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support - can't tell, never have contact with them
2) Roswell Crew - can't tell, never have contact with them

38)Would you recommend Alienware to friends or colleagues:
- If they are looking for a high end system, yes.

39)Would you buy from Alienware again:
- Yes

 

1)What part of the world are you from: UK

2)Are you a first time buyer of a laptop from Alienware: Yes

3)If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)

4)Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent):
Ferrari 3400, 5000: 7/10 for both
Various Dells and others, not worth listing
Eee PC 1000H: 7/10

5)What is your level of expertise with computers (1 being beginner and 10 being Expert): 10

6)Are you a Gamer: I play games but that's not all I use computers for

7)Did you buy your m17x specifically for Gaming: 50% gaming, 50% music production

8)Which AW website did you order it from: alienware.co.uk

9)What date did you order your m17x: 2008/09/17 (payment received date)

10)Did you have to wait for any back orders (list below):
yes, for the 200GB smart bay

11)What date did you receive your m17x: 2008/10/08

12)Please specify your m17x specifications if they are not already in your signature:
Processor: Extreme X9000 2.8GHz
Graphics Card/s: 2x8800M GTX (Sli)
Memory: 4GB
Hard Drive: 2x128GB SSD RAID 0
Sound Card: internal intel/realtek HD


13)Was you m17x fully working out of the box: yes - missing user manual

14)If not what did not work from new: n/a


Benchmark 3Dmark06 scores
15)AW score (found in my Alienware Document): 12906

16)Your first 3Dmark06 score: 12049 (*after* tweaking settings)

17)Has your score stayed roughly the same over time: no

18)If no please give examples:
"upgraded" drivers to 179.13, score now 12438 - although no obvious improvement to fps in games, to be honest


Temperature Readings:
20)Do you monitor GPU and CPU temps and clocks? occasionally

21)Have you noticed any Down Clocking: not yet


Technical Support
22)Have you had to contact Technical Support: no

[delete n/a questions as no tech support required]

Rate Alienware

34)Out of 10 (1 being poor and 10 being excellent) how would you rate your m17x: 7/10

35)Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW: 7/10

36)Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service: 7/10

37)Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support n/a
2) Roswell Crew n/a

38)Would you recommend Alienware to friends or colleagues:
Probably not

39)Would you buy from Alienware again:
Probably not

Reasons why not are:
* No ASIO support
* Non-illuminated keyboard option is just an unlit illuminated
keyboard - hard to see in dim light!
* Game performance below expectations, max res and settings usually not
playable
* I expect near perfection for this price. It's not a bad laptop, I just don't
think it's worth the premium

 

time to bump this thread up for all the new m17x owners

m17x comments can be left HERE

 

1)What part of the world are you from: Michigan, United States

2)Are you a first time buyer of a laptop from Alienware: Yes

3)If no, please state what Alienware Laptop(s) you have owned in the past and rate them (1 being poor & 10 being excellent)

4)Have you owned any other laptops (Make & Model) and how would you rate them (1 being poor & 10 being excellent): Yes, a Gateway 9650, it's about a 7.

5)What is your level of expertise with computers (1 being beginner and 10 being Expert): 10

6)Are you a Gamer: Sometimes

7)Did you buy your m17x specifically for Gaming: No

8)Which AW website did you order it from: www.alienware.com

9)What date did you order your m17x: 15 October 2008

10)Did you have to wait for any back orders (list below): No

11)What date did you receive your m17x: 27 October 2008

12)Please specify your m17x specifications if they are not already in your signature:
Processor: Intel Core2 Extreme 9000
Graphics Card/s: Dual Nvidia 9800M GT's
Memory: 4GB
Hard Drive: 1TB (Dual 500GB HDD's in RAID 0)
Sound Card: Intel Mobile Integrated High-Def Audio



13)Was your m17x fully working out of the box: Yes

14)If not what did not work from new:


Benchmark 3Dmark06 scores
15)AW score (found in my Alienware Document):13,039.00

16)Your first 3Dmark06 score: Have not run myself yet

17)Has your score stayed roughly the same over time:

18)If no please give examples:


Temperature Readings:
20)Do you monitor GPU and CPU temps and clocks? No

21)Have you noticed any Down Clocking:


Technical Support
22)Have you had to contact Technical Support: No

23)If yes, roughly how many times:
By Phone:
By Email:

24)Reason for contacting Technical Support:

25)Were these problems resolved over the phone:

26)Did the support agent remotely connect to your computer via Alien Contact and if so did this solve the problem you encountered:

27)If not, were you advised to return your m17x for repair:

28)How long did Alienware have your computer for:

29)What was replaced/repaired:

30)After its return to you is your m17x fully working now:

31)If no, what is the latest problem:

32)Are you returning it again for repair:

33)Or have you returned your m17x for a refund:
If so what date did you return it and how long did it take to get your refund:

Rate Alienware

34)Out of 10 (1 being poor and 10 being excellent) how would you rate your m17x: 10, No problems

35)Out of 10 (1 being poor and 10 being excellent) how would you rate you overall whole experience with AW: 10

36)Out of 10 (1 being poor and 10 being excellent) how would you rate Customer Service: 10

37)Out of 10 (1 being poor and 10 being excellent) how would you rate:
1) Technical Support: Don't know
2) Roswell Crew: Don't know

38)Would you recommend Alienware to friends or colleagues: Yes

39)Would you buy from Alienware again: Yes