m17x problem!!!!

Hey folks,

I recently purchased an Alienware m17x and am now have some major issues. The computer will turn on however, the screen wont turn on and it seems as if nothing is loading. I contacted technical support and did the whol run downs of removing/testing the video cards, memory cards, hard drive, and wi-fi cards and still got nowhere. Does anyone know if their is a cmos reset on this machine or if I can perform some other task to resolve this issue?

In addition, I have had the same issue before and if I left the battery and ac power plug out and it would fix it.

I was pleased with the support tech but I really dont want to send it back in for service.

All your help would be greatly appreciated.


[1] Area-51® m17x

Video/Graphics Card: Dual 512MB NVIDIA® GeForce® Go 8800M GTX – SLI Enabled
Display: 17" WideUXGA 1920 x 1200 LCD with Clearview Technology – Black
Includes AlienFX® Illuminated Keyboard – Exclusive Design!
System Lighting: Alienware® AlienFX® System Lighting - Blue
Processor: Intel® Core™ 2 Duo T8300 2.4GHz (3MB Cache 800MHz FSB)
Memory: 2GB Dual Channel DDR2 SO-DIMM at 667MHz – 2 x 1024MB
Operating System (Office software not included): Windows Vista® Home Premium with Service Pack 1
Notebook Tuners and Remotes: Without Media Center Remote Control or TV Tuner
System Drive: Single Drive Configuration - 160GB 7,200RPM (8MB Cache) w/ Free Fall Protection
Optical Drives : 8x Dual Layer Burner (DVD±RW, CD-RW)
Turbo Cache Memory: Intel® Turbo Memory (1GB) – Accelerate Data Transfer Speed
Available on Windows Vista Only!
Wireless: Internal Intel® Wireless 4965 a/b/g/Draft-N Mini-Card
Sound Card : Internal High-Definition Audio with surround sound
Mobile Essentials: Alienware® Orion Backpack
Warranty: 1-Year AlienCare Toll-Free 24/7 Phone Support w/ Onsite Service
Alienware Extras: Alienware® Mesh Cap
Alienware Extras: Alienware® Mousepad
Alienware Extras: Alienware® Mobile Binder
Alienware Extras: Alienware® Personalized Nameplate
Alienware Extras: Owner Identification Card
Alienware Extras: Area-51® m17x Protective Cloth Sleeve
Alienware Extras: Area-51® m17x Keyboard Diagram Overlay
Alienware Extras: Area-51® m17x Smooth Mylar Touchpad
Avatar: Alienhead 3D
Window Style: Default Window Style
Mouse Pointers: Standard Mouse Pointers
Power Plan: Standard Power Plan
Automatic Updates: Automatic Updates On
Time Zones: (GMT - 5.00) Eastern Time (US & Canada)

 

Hi i was wondering if you managed to fix this problem and if so how, Because i am now having the same problem

 

he is long gone

 

dang lol this is really a bummer

 

OS reinstall?

 

well if you looks at my thread, then you'll see my main problem.. i cant even get into the bios let alone os REinstall because it just sits at the aw screen

 

sounds like you mobo is having issues...

 

I agree with Whizzo (Hi, how's things)

It sound like you may have a currupted boot file somewhere. If you put your Vista CD/DVD in and boot from that (using boot order selection menu) does it boot and if not can you run a repair?

OB

 

i got the same problem one night i just turned off my "allpowerful" then next day it was "nopowerful" for me the problem was "more than strange THE BIOS somehow cleared out" but i fund a solution
1, download the A02 bios from dell extract then close the flaser (you can do it on other pc)
2, grab the C:\dell\drivers\R235673\A02\CRISDISK.ZIP extract it and run WINCRIS.EXE you will be need a small usb tick follow intuuctions.
3, plug the drive intu the eSATA socket (this one got the power share)
4, take the battery out than press [FN] + plug the charger in keep hold the fn+b combo than press the power button keep hold the fn+b util yu see the alien eyes start glowing this will take 10 15 min (my alien has not glowed but continously beeping during the process).
5 unplug the charger put the battery back and your "allpowerful" allpowerful again....

 

Resetting the bios is rather easy. Take out the battery. There are two screws you need to take out in order to take the bottom panel off. This should reveal the cmos battery and the wires going from it to the mobo. Unplug the little clip at the end of the wires then put it back in. This should reset the bios if you need that.