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    m17x sli problems

    Discussion in 'Alienware' started by Dragonryder, Sep 21, 2009.

  1. Dragonryder

    Dragonryder Notebook Enthusiast

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    Ok so i just got my new m17x as far as i can tell i have everything turned on and so on. I installed wow and crysis. Enabled sli and everything that is supposed to be while has this flashy blue color almost like hyper white lightning. any suggestions please help. I called tech and they said to just turn off sli. i know crysis supports it so its not the game itself.
     
    Dragonryder, Sep 21, 2009
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  2. phonics2

    phonics2 Notebook Guru

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    did you update your video drivers?

    I can't believe the tech support told you that. I would tell them to kiss my ***....
     
    phonics2, Sep 21, 2009
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  3. Dragonryder

    Dragonryder Notebook Enthusiast

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    what would be the location of the latest drivers??
     
    Dragonryder, Sep 21, 2009
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  4. ZenithNoesis

    ZenithNoesis Notebook Evangelist

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    I believe this is the new 3D glasses setting in the nvidia control panel that detects a direct3d environment and changes the outlines of every model so that, if you have 3d glasses, it looks 3d-ish.

    look through the nvidia control panel for a setting that refers to 3D and turn that crapola offfff.
     
    ZenithNoesis, Sep 21, 2009
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  5. Dragonryder

    Dragonryder Notebook Enthusiast

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    ok i had done a video driver update at one point then tech support had me redo my drivers from alienware. the problem still persists. the lappy is less than a week old and hasnt worked since i took it out of the box anymore suggestions??
     
    Dragonryder, Sep 21, 2009
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  6. Dragonryder

    Dragonryder Notebook Enthusiast

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    also just looked through the entire control panel for that option with no luck but ill try looking it up elsewhere to see if im missing something
     
    Dragonryder, Sep 21, 2009
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  7. dondadah88

    dondadah88 Notebook Nobel Laureate

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    it can also be a bad sli cable or bad slave gpu as well.......
     
    dondadah88, Sep 21, 2009
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  8. Dragonryder

    Dragonryder Notebook Enthusiast

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    thats definatly NOT what i want it to be. guess ill be back on the phone with them again tomorrow
     
    Dragonryder, Sep 21, 2009
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  9. dondadah88

    dondadah88 Notebook Nobel Laureate

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    well they will come to your house and fix it.....

    but i feel you on that.
     
    dondadah88, Sep 21, 2009
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  10. Dragonryder

    Dragonryder Notebook Enthusiast

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    and how would i go about having someone come fix it? is there a special number other than tech support?? cuz most of those people are kind of idiots
     
    Dragonryder, Sep 21, 2009
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  11. Quadzilla

    Quadzilla The eye is watching you

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    Its the secondary GPU as i had a similar problem. They had no record of it at the time when i called but after 4 hours on the phone im sure they do now :)

    SLI enabled brought out a flashing blue color . It was in all games with SLI enabled so its something they need to fix . Oh and im sure they wanted to remote diagnostic in but they wont be able to see it that way . In the end they sent me a new Slave GPU with the SLI cable attached . I tried the cable first and it was still there so it was the GPU afterall.


    Call real late at night, atleast thats what i did . It was around 1 am eastern time here when i was on the phone with the guy . New shift of people and there not busy at all .
     
    Quadzilla, Sep 21, 2009
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  12. dondadah88

    dondadah88 Notebook Nobel Laureate

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    how long did it take for it to come?
     
    dondadah88, Sep 21, 2009
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  13. Quadzilla

    Quadzilla The eye is watching you

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    A week because the first one got lost in the mail . They had dispatched a tech but him and i kept playing phone tag because it got lost , so the second one they sent out he had it mailed to my home and when it got here i called him and told him to save the gas and im doing it myself since i didnt want him to do it anyhow .
     
    Quadzilla, Sep 21, 2009
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  14. dondadah88

    dondadah88 Notebook Nobel Laureate

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    oh man who ever got the 280m in the mail must be happy(chances are they don't know what to do with it so they sent it back)

    but i hope the tech didn't feel anyway for not even making it out to his house to fix it. but i would do the same.
     
    dondadah88, Sep 21, 2009
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  15. Quadzilla

    Quadzilla The eye is watching you

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    Nah he was cool about it since im sure he billed them for the labor anyhow :). I told him on the first call if he came he was going to have to watch me do it and at that point he went into the usual schtick about how if i broke anything it wouldnt be covered yada yada yada, but i was fine since i knew i wouldnt break anything anyhow and id be happier to break it then watch someone else break my new machine.
     
    Quadzilla, Sep 21, 2009
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  16. dondadah88

    dondadah88 Notebook Nobel Laureate

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    oh ok. i didn't know that's how it works.
     
    dondadah88, Sep 21, 2009
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  17. Quadzilla

    Quadzilla The eye is watching you

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    It doesnt always work that way so there will be times they will refuse to let you do it and wont give you the part at all unless its them handling it. I more less lucked out because the second card got shipped to me .
     
    Quadzilla, Sep 21, 2009
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  18. dondadah88

    dondadah88 Notebook Nobel Laureate

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    oh ok. so they would ship it out to the tech and then he/she(prefer a she :)) would come over :)) :) :)) and then "repair" it. :)))
     
    dondadah88, Sep 21, 2009
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  19. Quadzilla

    Quadzilla The eye is watching you

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    Lol yeah pretty much like that. Guess youll be breakin parts on your new machine in hopes of finally landing a female tech ? :D.
     
    Quadzilla, Sep 21, 2009
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  20. dondadah88

    dondadah88 Notebook Nobel Laureate

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    that's nice how dell ship it out to you instead of them so you can do it your self.

    lol. i wouldn't do that to the notebook. but i did however get a girls email address when my xbox broke. she said she liked the way how my voice sounded over the phone(i put on the deep smooth voice ;))
     
    dondadah88, Sep 21, 2009
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  21. Dragonryder

    Dragonryder Notebook Enthusiast

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    thank you quad i am calling them now
     
    Dragonryder, Sep 22, 2009
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  22. dondadah88

    dondadah88 Notebook Nobel Laureate

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    Let us know what happens
     
    dondadah88, Sep 22, 2009
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  23. Dragonryder

    Dragonryder Notebook Enthusiast

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    well after about 20 min on the phone i got a tech coming out here within th enext few days to replace my gpu. HOPEFULLY that will work
     
    Dragonryder, Sep 22, 2009
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  24. dondadah88

    dondadah88 Notebook Nobel Laureate

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    and sli cable make sure they replace that as well.
     
    dondadah88, Sep 22, 2009
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  25. Dragonryder

    Dragonryder Notebook Enthusiast

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    yeah thats what the support guy said. card with cable.
     
    Dragonryder, Sep 22, 2009
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  26. Dragonryder

    Dragonryder Notebook Enthusiast

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    Ok guys great news. A tech drove halfway across the state last night with a new card and cable. He had never layed eyes on the new m17x's before so i whipped up Moo's video on changing the gpu's. Between the two of us we got everything replaced in about 20 min. Its working great now everything running smooth. thanks alot to everyone involved in the process.
     
    Dragonryder, Sep 25, 2009
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  27. dondadah88

    dondadah88 Notebook Nobel Laureate

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    No problem thanks for coming. stay a while. :)
     
    dondadah88, Sep 26, 2009
    #27