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    m9750 Power problem

    Discussion in 'Alienware' started by oDiN414, Nov 19, 2008.

  1. oDiN414

    oDiN414 Notebook Enthusiast

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    Hello,
    Today I was following the guide for replacing the stock thermal paste with Artic Silver 5. My computer had been experiencing some heat issues while playing intense games, such as Fallout 3, which lead me to trying this thermal method. Everything went ok all the old paste was removed and the parts were well cleaned. The only issues was one of the thermal pads had come off and looked like it was slightly burned, maybe the cause of the heat issues in the first place. Asking my local computer store said the Artic 5 should replace it(they had no pads). Everything was put back together with no issue. Now here is the problem, when I try to start the computer it will not power on. Pressing down the button turns the LEDs on such as the back alienhead, the power button itself, the cd/dvd drive blinks, the fans try to start up spin for like 2 seconds then stop and the blue light under the mobo seems to be getting power. The power adapter seems to be working because the little plug is also lit. The components also seem to be getting hot but without the fans I don't want to leave it on. Can anyone help me with what maybe the problem?

    Alienware m9750
    1 nvidia 7950
    2.5 gb ram
     
  2. jah2323

    jah2323 Notebook Consultant

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    did you get thermal paste on the mobo?
     
  3. oDiN414

    oDiN414 Notebook Enthusiast

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    I made sure to take extra care not to get any on the mobo, but ill go back and make sure none is.
     
  4. Mystik

    Mystik Notebook Deity

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    the fans are programmed to start, then stop automatically. first, start and blow as fast as possible to ensure no overheating is happening prior to the thermal profile being loaded by the bios. once that loads, they stop due to the fact that they aren't actually needed. honestly, I wouldn't worry so much about that.

    My recommendation is to reset the bios. On most modern laptops, the only way to do this is to disconnect the BIOS battery (as well as all other power sources) for ~3-5 mins to discharge all power from the system. I'm not sure where the bios battery is on the m9750, so I can't help you in that regard... but I will suggest the AW support KB.

    after removing all power sources (AC/battery/bios battery) for >5mins, replace the BIOS battery, and the AC ONLY, then power on the system. if it boots, you're okay. if not, there might be something more serious happening.

    if you're okay, feel free to resume using your system as you always have... if not, call AW.... see how much it's gonna cost to have a tech look at it.

    'cause the only other suggestions I would have is to reseat all the important things that might have been jostled during the procedure (aka video card and RAM... CPU too if you had it exposed... )...