my m17x "media keys" lights went out all of a sudden, ARE THEY BROKEN?!?!?

yet another problem has come up with my m17x that i got from dell as a refrub, i truly think they didn't install many things.

The problem i am having is with something called the "media keys" well that is what they are called in the CC is what i know.. they are the lights of the volume,CC button, wireless, eject button, ect..

anyways all of a sudden they just went out, im not sure if i did this with some settings because i just noticed it right now, my girlfriend actually noticed it. i did a system restore thinking some program made them go out but that didnt work, the lights are just not on, only the media keys are not on though, the keyboard, mouse pad, ect.. are still lite up.

has anyone ever heard of this problem before? do you think the light is broken or a setting is messed up? i also went in the CC and tried changing the color and that didnt work.

 

try a hard reset:

1) Turn off power
2) take out the power cord + battery
3) hold the power button for 15 secsonds
4) turn on pc.

Does it still not light up? Does the power button light up? Make sure you didnt set the "black" color to the media panel. If it still doesnt work it might be a hardware fault

 

Try what wattos suggested and if that doesn't work, remove the 2 screws on the bottom of the laptop that hold the media panel cover in place and lift it up. The cable probably came loose and needs to be put back in.

 

I wonder, would the power button be lit up, and would the notebook even start if the cable was loose? Never hurts to try though

 

It's possible, doesn't hurt to try since it's such a simple step. If his LED's are not functioning, installing a replacement is pretty easy. Hopefully it's not his mainboard that's the issue.

 

THANK YOU SO MUCH!!!!!!

that worked! they are on and working again. but why did that even happen? will it happen again? i hope not to often..

 

Most likely a bug occured in the AlienFX firmware, but thats just a guess. Also, make sure you are not running Command Centre A05 as its known to be kinda dodgy.

 

ok how can i tell if i have that or not? what is there is newer version or something? i do believe their is something wrong with my CC anyways because on that thread that people made there own color seqence when i tried to download it and use it, it didnt work, and i talked to afew people and they think i got the older version of the CC

PS: i just tried finding the thread i couldnt, it had like 35 pages and the beginning was an admin posting some cool colors for the CC and then evryone was posting their own..

 

Go to:

C:\Program Files\Alienware\Command Center\

right click on CommandCenter.exe and go to the Details Tab. Look at the product version. You DO NOT want 2.5.44.0.

More details here:
http://forum.notebookreview.com/showthread.php?t=461136

 

i got 2.0.10.0 how is this version?