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    newbie asking for help about temp over 100

    Discussion in 'Alienware' started by wing_X01, Jan 31, 2010.

  1. wing_X01

    wing_X01 Notebook Geek

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    hello,i'm new in here,and hoping you guys can help me figure it out what happend to the temp above 100 C below i attached picture

    [​IMG]


    1st gpu it's 58
    2nd gpu 108??????

    can anyone explain what's is wrong with this?


    T9500
    3780x2

    thank you in advance

    ps:sorry for my english and small pictures
     
    wing_X01, Jan 31, 2010
    #1
  2. Alexrose1uk

    Alexrose1uk Music, Media, Game

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    Sounds like one of your GPUs isn't reading correctly, or has a REALLY bad contact with the heatsink. I'd consider opening her up, removing the GPU cooling, clean it all off, with thermal paste remover, and reapply it all.
    108 degrees is far too high for long term use.
     
    Alexrose1uk, Jan 31, 2010
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  3. EviLCorsaiR

    EviLCorsaiR Asura

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    I'm going to presume that you have an M17.

    The most likely causes are:
    1. Poor application of thermal paste for the 2nd GPU heatsink connection.
    2. Defective card.

    You SERIOUSLY need to contact Alienware. Now. If the GPU is running at that sort of temperature then it WILL burn out.
     
    EviLCorsaiR, Jan 31, 2010
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  4. wing_X01

    wing_X01 Notebook Geek

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    thank you guys for fast reply,but when idle and browsing

    1st gpu 45 c
    2nd gpu 50-54 c

    are they normal?

    it just happend when i do the gpu tool test,and in gpu tool test it show 50-60 c and yes i have the m17
     
    wing_X01, Jan 31, 2010
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  5. Alexrose1uk

    Alexrose1uk Music, Media, Game

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    try a few other programmes and monitor the results. Its quite possible for GPUTool it was only stressing ONE GPU, the other was just getting hotter due to the shared heatsink. Either way 108 degrees is FAR too hot for a 3870 card.
     
    Alexrose1uk, Jan 31, 2010
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  6. wing_X01

    wing_X01 Notebook Geek

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    thank you for your reply alex,but when i open up the to apply the thermal paste which one is 1st gpu and 2nd gpu?is it the one near the cpu?or the other?

    thank you
     
    wing_X01, Jan 31, 2010
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  7. Alexrose1uk

    Alexrose1uk Music, Media, Game

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    Your primary GPU is closest to the CPU. That said in your case may as well do both as its a shared heatsink assembly :)
     
    Alexrose1uk, Jan 31, 2010
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  8. wing_X01

    wing_X01 Notebook Geek

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    thank you lex,i will try to contact alienware first,not happy with this situation :mad:
     
    wing_X01, Jan 31, 2010
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  9. Alexrose1uk

    Alexrose1uk Music, Media, Game

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    I wouldn't be. The 4850s run hotter than the 3870, and even my 4850s used to run cooler than that (slightly higher at idle, but 80s and 90s under load)
     
    Alexrose1uk, Jan 31, 2010
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  10. EviLCorsaiR

    EviLCorsaiR Asura

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    If you change thermal paste yourself then you'll need to change it on both cards because they're on the same heatsink. Just so you know.
     
    EviLCorsaiR, Jan 31, 2010
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  11. thecore762

    thecore762 Notebook Consultant

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    If you are getting a replacement, they will replace your current alienware with a brand new m17x, you should really think on doing it that if you have warranty or get one.
     
    thecore762, Jan 31, 2010
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  12. Alexrose1uk

    Alexrose1uk Music, Media, Game

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    No they wont, they will repair it, unless thats changed since october. (In Europe anyway!)
     
    Alexrose1uk, Jan 31, 2010
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