omg gettin ready to cancel my order!

okay after talking to CS last week on the hold up on my order I was told the only thing on Backorder was the 120 gig sbhd. So I upgraded my the HD to the 250, and was told i would be put on "VIP STATUS" and the order would be put under build status.

So now today I decided to check the order status and guess what now the ****ING 8800gtx is on backorder, and no ****ing ETA on the card. I wouldn't be so pissed if it was only the 8800gtx on backorder the whole time.

Week 1 was back order of 8800gtx
Week 2 was back order of 120g sbhd, 8800gtx in stock
Week 2 upgraded to 250g sbhd, 8800 gtx in stock
Week 3 today now the 8800gtx is on backorder and 250gig in stock

***!!!

 

omg noez wut w3 gunna du nao?

ahem. how do you know the 8800 wasn't on backorder the whole time? they might've just sent an email for the item that will arrive first (the HDD).

 

well I was told by CS that 8800 was in stock and the only thing I was waiting on was the smartbay.

 

call em again tomorrow.... ask them for ETA else ask for the manager else cancel - unless you want to wait but I wanted to cancel my order as well and I'm glad I didn't (atm )

 

see I understand **** gets put on backorder, and I'm just blowing of steam right now. Only reason I'm pissed is CS is telling me all kinds of ****, first the 8800gtx was on b/o. Then they tell me its in stock and they were actually waiting on the 120g sbhd. So I upgraded to the 250g sbhd, and now today the 8800gtx is on b/o with no ETA.

 

I see where he's coming from. I'm wondering why they didn't just include his 8800M GTX when it was in stock. And if it was on b/o the whole time they should've just been honest about it.

The 8800M GTX kicks *** though.

 

Just cancel & wait for the 9800GTX & Vista 64, then u can get 4GB RAM & be G2G

 

dolt, don't promise him the 9800m-gtx when it won't ever appear in the m15x.

 

Erm, good point but uh where's he say which model it is?

 

@Whizzo
you make it seem I'm the one wrong here? So after spending 4,500 its okay to be yanked around by the balls and be given false info just to get the customer off the phone?

Like I said earlier I'm just blowing off steam, and I will most likely wait. I'll wait till my customer rep comes back from vacation to see whats going on since I'm supposedly on "VIP STATUS".

Btw its a m15x

 

Yeah I hear you Deadly, I got tired of their game and canceled my order. I've got to admit though, I would of been better off just enduring their false promises. Now I'm considering ordering again. So if I were you, get your rants out and than just wait it out. Don't worry, you'll get it soon enough and I'm sure you will be happy.

 

why people would buy a expensive laptop with an outdated card is beyond me. i know blah blah its almost the same, but its the principal if gateway can get a 9 series card why cant alienware for the m15x? i say cancel....

 

where is AW Armando? you were the one that told me my 8800gtx was in stock! Please PM Me

 

So I m reading through another thread about unsatisfactory alienware customer service and I just cant get in my head somehow. Why do u guys pay soooo much more for an outdated config that has Vietnamese jeep build quality and awful customer service??? I just dont get it ... who on normal sense would buy an M15x now? its just so unlogical.

 

Your points are not 100% true, closest one is probably build quality. The 8800M GTX is becoming outdated but I, for one, don't think it is yet. If I can play Crysis/Warhead 1920x1200 on medium-high and all high on multiplayer 1920x1200, I see no issue here. I might also add I've never had an overheating issue. Am I lucky? Or are others just unlucky? Who knows. We can't gather every AW customer. I check the AW sub forum the most and I've seen a varied mix of CS reviews.

 

lol how is 8800GTX outdated? it runs all the games whats the point of getting THE LATEST CARD for e.g.£500 if you can save e.g. £200 on a card that runs everything ?

 

I think you meant to quote MastaMarek 'cause I'm agreeing.

 

internet angry nerd time...

your all arguing semantics "oh it can run games and its cheaper"

the cards reign of terror is over


out·dated (o̵ut′dāt′id)

adjective

no longer current or popular; behind the times

the card has been replaced by nivida, sorry guys.

btw you can get a sager with a current 9 series card for cheaper.

 

I don't think you know what semantics means. Build quality, CS, and GPU aren't trivial matters, maybe that's just me.

Also, to a gamer, current doesn't matter. Strength and price do. Not to mention who says it's not popular anymore? Everyone knows the 8800M GTX is basically the 9800 GT. Why spend cash "upgrading" to a "popular" card when you already pretty much have it already? The point is, that you're obviously missing, is not a GPU's name but what it can do. When the 8800 GTX and 9800 GT can do the same things why does it matter?

 

im discussing solely graphics here. and your statment is false. so by that logic a 9800 gtx is just as good as a gtx 280? the 4850 just as good as the 4870 x2 ? hell they could max almost any game save a crysis and a couple others right? wrong! anyway 9800 gt? im talking about the 9800 GTX. which is another reason the 5,000 grand m17x makes me laugh. (if im not mistaken they have only a gt not gtx?) the point is personally i could not stomatch spending +500 (on the m15x, and you make a point that money is a concern to you) on something i KNOW is outdated. i would rather have something that justified the price or nothing at all.

 

Please Lethal Lottery show some reviews I rather see FACTS Not rebanded gpus.

 

You should consider taking a logic class then because in no way does my last post infer that a 9800 GTX = GTX 280. 8800 GTX = 9800 GT, truth, thanks. A truth proven by their very specifications themselves. You're just taking it personal now and assuming other things. And I'm talking about the 9800 GT. Also, according to someone who was recently purchasing an m17x it will have the 9800M GTX.

 

my point is the even the 9800 gt is a little better for the future. so if your spending so much money , why settle for anything less?

 

Because, firstly, the 8800 GTX is hardly any less than the 9800 GT and two there are several other reasons to get the m15x. Aesthetics, Smart Bay compatibility, which then leads to increased battery life, hdd space, blu-ray compatibility, and portability, although it's thicker it's still easy to travel with (fits easily in my GPak backpack).

Not only that but despite all the negative talk we hear on these forums, and many of those people have good reasons for saying so, not everyone has a bad experience and dare I say most people don't. People who have a worse time are almost always more vocal than people who had a good time. Alienware also just released new mobile drivers that are apparently better (about to update myself). They're an active company. Can they realistically cover all the angles? No. So, try to judge them more realistically. They don't have an infinite amount of man power just because they're a top tier brand.

 

http://www.notebookcheck.net/Mobile-Graphics-Cards-Benchmark-List.844.0.html

they are a little better (the gts and gt) unfortunately for you all i cant stay awake to give battle. my closing argument

the 9800 gt is the fastest card in a 15" laptop alienware should provide thier customers with it. end of story. its not a big deal. although personally i always preferred better technology,but im weird like that i guess. but nevertheless it should remain a factor in and educated consumers purchases. now for all you stuck with the 8800 gtx i respect your defense. however i have provided facts. anyway my GTX 280 will be here soon , so all theese mobile benchmarks are really quite trival to me.

 

I look at the site and it Seems it about 200 + or mins in there score.

I have two 8600 with 7000 in 3dmark.

Plus some people with the 8800gtx with 10,000 on the M15X.

Then there people who have about 13,000 3dmarks with dual sli on the 8800gtx in the M17X.

So I agree it a rebranded of the 8800gtx mybe some tweaks and such. But it not worth upgrading if you have a 8700 or 8800gtx with or with out dual SLI.
wait untel the faster geforce 9800 gtx.

In my case I would upgrade to dual 9800gt or faster.

But we have to see at the whole thing. CPU, GPU, Ram and Hard drives. Basicly anything that helps in speed.

 

yeah hehe, sorry

 

We are getting in the same discussion in every forums I see, nvidia screws up the names as usual.

8800GTX is the same card as the 9800GT. So yes the 9800GT is the fastest card in a 15" laptop but it is the same card as 8800GTX. Just go over to the nvidia site and find the specs for the cards don't take my word for it. The reason you might see different scores is because you are not looking at the same setup.

Other than that AW should just rename their cards too just to go along with nvidia and end the confusion.

 

Ennea and Lethal Lottery why this discussion as AW is crap anyway and ppl should stay clear

 

I'm sorry Lethal but you are completely wrong. First of all, both of the cards have the same exact specifications, one just has a smaller die (the 9800GT). These cards are the same card in terms of speed. And by that way that link you provided it garbage.

Notebookcheck is an ALRIGHT way to compare GPU's but on there it said that the 7950GTX Sli should get something like 2000 less 3dmarks than it actually gets. The problem with them is that they DONT factor memory, cpu power, and HD speed into the equation. For example, if you benchmark 5 laptops that have a 1.6Ghz processor, and a 9800GT, those systems will score lower than systems that have the 8800GTX with a 2.8Ghz processor. Notebook check doesn't take the into account which is why honestly there is no proof that one is faster than the other yet.

 

Okay, I'd been meaning to look into this exact issue for a few weeks now... thinking that the 8800M GTX and the 9800M GT can't be the EXACT SAME CARD... could they?

bottom line: as far as anyone is concerned... these cards are identical. same core speed, same memory speed and archetecture, same shader speed, same # of shaders, same same same same....

The only differences I could find between the 8800 GTX and the 9800 GT (I'm not sure if this perpetuates to the mobile versions), is that the 9800 series is fully rated for PureVideo2 with the BSP and AES128, where the 8800 is not.

which isn't to say that PureVideo2 (without BSP and/or AES128) can't be decoded on the 8800, nor does it say you couldn't utilize CPU time to decode the BSP/AES128, resulting in a PureVideo2 stream which the card could decode.

All it means is that the 9800 series was built for that type of decoding... and the 8800 may have a bit more of a challenge with it. but technically, neither of these are needed... nor is hardware DVD decoding, with CPUs in excess of 500Mhz... but we kept that feature in graphics cards too.

bottom line: Performance wise, on paper, there is no difference. any stats out there would have a sheer lack of data on the 9800M GT to be reliable... and therefore, shouldn't be considered a source.
Features-wise, minimal differences, not even worth a mention in most cases.

My point: who cares? the cards are going to perform the same either way. save a few dollars and get the 8th gen card, and get the good performance... sans the price.

 

I'll have to agree with this. Alienware is active and are doing what they can. Now I'm not going to go much into this because frankly, I don't have much time right now, but yes, those who have had bad experiences with Alienware tend to be more vocal about the experiences they've had. Granted they have every right to, but you know, these negative views do tend to skew our perspective of how Alienware is.

 

alright so from being put on backorder with a eta of oct 15th. I am now entering stage 5 in a couple days. Happy customer once again.

 

Cancel... read my repair log... . Seriously... close to 4 months my laptop has been broken.

 

Grats DeadLy!

 

I hate it when people do this. Just because some people have had bad experiences, this does not mean EVERYONE will do for ****s sake. I am sure they're plenty of happy customers - me for one - except we don't go shouting about it as much as those with problems, hence it seems like its alienware in the **** 24/7

 

@Napbree - I know where you are coming from. But it is a little ****ing hard when your first laptop from them took 14 months for anything to get done on it because and you needed to use it for school and only got to send it back every once and awhile for a problem they couldn't fix.

Then it is even worse when you get another laptop and spend almost 4 months non stop in contact with them trying to get them to fix your laptop. In that time, you have lost a lot of work you were going to do on the laptop because of course it wasn't working.

Honestly AW has surpassed the "forgivable" mistakes.

 

Er... the 8800GTX retails for more :S By the way.

(And I think they ARE identical - I've seen some resellers comment that 9800GTs had 8800GTX stickers on them that were relabeled when they looked at the actual card...)

Anyway, cancel your order, ffs! There are better things to get! Want a backlit keyboard and that's your #1 priority (why else would the m51x be ordered? >.>)? Look at an OCZ whitebook preorder.

 

so today I'm currently in phase 6 things sure are flying now...

 

The 8800M-GTX = 9800M-GT, there is no difference between the cards. The 9 series is nothing new.

 

@Deadly - I would suggest you think long and hard about your order. I just got off the phone with Alienware and the currently are leaning towards having me send the system back for repairs a 4th time. I mean what kind of service is this from a company. I haven't used this laptop since June 22nd.

Do you really want to run the risk of being without your laptop for 2 or 3, or even 4 months?

 

we'll see maybe I'll be one of the lucky ones. also if I was your I would have contacted a lawyer/BBB a long time ago.

 

I edited my post. If you want an AW, by all means get one. I'm just giving you a potential heads up on how much they seem to care about their customers

 

well as everyone knows I had a problem about my order on monday and now I'm on phase 6 thursday. So I have no gripes atm.

Thanks for the heads up though stone825, best of luck to you with your situation.

 

Yea sorry to encroach on your thread. I think I should only post my opinions if people ask me to. I don't know what to do hehe.

 

I'm sure you'll itch to get your opinions out either way. There's nothing wrong with expressing opinions though as long as it does not get out of hand.

 

PLEASE PLEASE PLEASE CANCEL YOUR ORDER. I spent 2 years fighting with them for the M5700 crap they sold me. My fathers Acer kicks my *** at speed, comfort, user friendly...everything. I spent a lot of hours researching before I took a friends suggestion and bought what I was told was their latest model only get an email 2 weeks later informing me of their NEW dual cpu system. When I contacted them I just got a run around until finally a tech guy just told me... I ordered it so quit complaining. There are far better systems out there. 3's
Grampa
PS I have been using computors since the Univac (stone age)

 

Oh wow, he said please.

 

Note that the M5700 and the m15x are not the same. Also note that Alienware is not exactly the same (in multiple aspects) as it was.

 

yeah, like now they are Dellienware