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    repairs

    Discussion in 'Alienware' started by krod, Apr 22, 2008.

  1. krod

    krod Notebook Enthusiast

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    How long do repairs actually take? AWs had my laptop for over a week and I've heard nothing.
     
    krod, Apr 22, 2008
    #1
  2. MrDJ

    MrDJ Notebook Nobel Laureate

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    i was told last night depending whats wrong.
    2-3 days return
    repair ? depending whats wrong
    test 2-3 days
    return 2-3 days
    so it could be between 14-21 days
     
    MrDJ, Apr 22, 2008
    #2
  3. krod

    krod Notebook Enthusiast

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    of all things, one of the speaker cones was busted. lots said I should blow it off but for 5000USD I sent it back. Nothing like the probs you had. I haven't been proactive about it becaue they were so cool about the return. gave me a cool amazon voucher but it's been a week and no word
     
    krod, Apr 22, 2008
    #3
  4. Oodle-Bear

    Oodle-Bear Alienware Mug, Testpilot

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    I'd send them a polite email, checking on status and reming them how long you've been without your machine, meybe y ou'll get another voucher (",)

    OB
     
    Oodle-Bear, Apr 22, 2008
    #4
  5. Darkfly

    Darkfly Notebook Consultant

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    just ring them up
     
    Darkfly, Apr 22, 2008
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  6. krod

    krod Notebook Enthusiast

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    I sent an email yesterday (sunday) thinking I would get a reply by lunch Hawaii time Monday, nothing. So I called, sat on hold for 20 min (that ET music gets old really quick), then I was told my account was with the critical unit and they went home for the day Huh? Still on hold. I still trust these guys just kinda strange. I'm sure I'll get an answer today. They have been really good so far.
     
    krod, Apr 22, 2008
    #6
  7. kobe

    kobe Notebook Virtuoso

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    If that doesn't work. Try the Roswell crew. 1-866-ROSWELL
     
    kobe, Apr 22, 2008
    #7
  8. tacomenace21

    tacomenace21 Notebook Deity

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    isn't it 1-866-Roswell?
     
    tacomenace21, Apr 22, 2008
    #8
  9. kobe

    kobe Notebook Virtuoso

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    oops my bad..thanks for pointing that out. I fixed it. +rep for u. ;)
     
    kobe, Apr 22, 2008
    #9
  10. Alienware-Laraque

    Alienware-Laraque Company Representative

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    There isn’t a specific time frame for repairs because various issues will inevitably have different repair times. Also as stated before, there is the testing and shipping time frames to consider. If you have any questions on your repair please feel free to contact Alienware support directly.
     
    Alienware-Laraque, Apr 22, 2008
    #10
  11. kobe

    kobe Notebook Virtuoso

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    Thanks Mascot. haha.
     
    kobe, Apr 22, 2008
    #11