restock fee from dell.

Have anyone returned a laptop back to dell without the restock fee?

 

Try these threads.
http://forum.notebookreview.com/showthread.php?t=391989

http://forum.notebookreview.com/showthread.php?t=392789

 

I've returned a desktop before to Dell w/o the restock.

 

They tried assessing me the fee once out of the many times I have returned something.

It depends on the rep.....

 

they are having problem changeing my 260m into 280m sli configuration....thats why i asked.

 

Hi Warcraft, I located a response from Dell for you:

This is from their FAQs.

Enjoy your day!

 

yea i ordered dell alienware m17x they still wont work with me regarding upgrading from 260m sli to 280m sli since its in production phase. I was told i cannot cancel the order hence i asked how to avoid the restock fee

 

That's BS, you can cancel the order.

It hasn't been shipped yet, you can cancel w/ no restocking.


On my return, I just told them I wasn't satisfied with it. (30 day Satisfaction Guarantee) No restock, nothing.

 

i talked to 5 different rep they all said i cant cancel while in production so.

 

Tell them they can try to ship it but you won't take it. THEY CAN ALWAYS STOP PRODUCTION AND MOVE IT BACK A STEP. The reps are being lazy and i would ask to talk to a super.

Last week they wouldnt send me a new face plate for my blu-ray saying "we would need the old unit back" ???? old unit back? for free? LOL. So he came back in 3 seconds after i asked to speak to a super and said "theres no reason to esclate this, we will send one out"

Reps will be as lazy as they have to be sometimes, its the minimalist nature of the human species sometimes =).

 

Refuse the order when UPS tries to deliver the product to your doorstep.

Then wait until UPS has returned the order to Dell, which will take about a week. You can monitor the UPS tracking number on-line while it is being returned to Dell.

Then call Dell and ask for a refund.

Dell won't charge a 15% restocking fee on refused orders.


I refused an order and I did not have to pay a restocking fee.

If you receive the order from UPS, and then call for a Return Authorization, then you will likely be charged the restocking fee.

 

And we wonder why these computers cost so much.

A restocking fee is to cover the order process, stocking parts, delivery ect

You ordered it incorrectly you can't blame Dell and just say refuse the order.

If any of you guys own your own buisness one day what will you do when a customer orders something and refuses it for no good reason?

 

This may be the stated reason, but in reality the cost above does not equal 15% of any given product. Reality is they charge you a restocking fee just to keep people from returning items if unsatisfied while still making a profit from you if you do and having the advantage of reselling said returned product. Basically it's just a way to legally rip you off.

 

it also depends on how you talk with the rep on the phone.
i have been voided of restock fees for some time when an item is not what i expected it to be or prefered to get a refund vice replacement.

not saying the OP was not cordial with the rep, but people tend to get upset and demand rather then take a few extra minutes and discuss the issue and work towards a resolve.

remember: in the paperwork, it says "MAY" be charged a restock fee. unless this changed, it allows the rep to wave the fee....

 

I am pretty surprised with how much these reps can do

From what I have observed here they can:
Waive restocking Fees
Throw in extra things for free (like backpack)
Waive shipping fee
Lower or waive tax
Lower price

Huge Kudos to them for being extremely customer friendly

 

A little boot licking (i could use other words but not here) can go along way with the reps or heck anyone for that matter when your trying to get your way vs freaking out and yelling or demanding things.

 

I agree on a computer but say you refuse a TV Tuner card because you ordered when you where having a bad hair day and changed your mind.
It takes $30 Australian dollars ($24 USD) to just process a order in the company I use to work for.
I guess 15% is just a flat figure they come up with.

Good on you if you can talk them into not charging a restock fee, negotiation is what buisness is all about.
It appears Warcraft come out well in front in the end.

But if people are just refusing to recieve the order when the courier turns up at the door because they stuffed it up when they ordered I would charge them a 30% restock fee for being a tosser.

Suck it up and take some responsibilty.
Not aimed at you personally Kcissem

 

In retail their are policies not absolutes. Typically repeat customer are allowed special treatment and many of the charges are waved. However, generally it depends on who you talk to and the condition of the return. Sellers like Crutchfield have excellent return policy.

 

Out of the many times I have returned a system to Dell, only once was the rep hassling me about the restock fee.

With Dell, the restock fee is HIGHLY dependent on the rep. Some are stubborn and may assess the fee while others are completely understanding and don't try to charge you.

Keep calling until you get a rep that will do what you want.

 

I'll fess up that I was partly at fault for ordering a Dell 1555. Although I partly blamed Dell for letting me order the wrong screen size laptop because the Dell phone rep didn't point out the screen had a 16:9 aspect ratio, and not the 16:10 I thought I was ordering. I had told the rep what I was looking for and during the phone call I ended up deciding on the 1555. Somehow the difference between the 15" screen sizes didn't get noticed.

When I discovered the error 3 days later, I called and tried to cancel the order. I was told no, can't cancel. Called 2 or three more times over the next 2 weeks, and was told no. I received the order about 3.5 weeks after I ordered it.
IMO, Dell should have let me cancel the order when I first called 3 days after I ordered it. The unit probably wasn't built 2 weeks after I ordered it.
I gave Dell plenty of notice. They could have canceled the order without building the unit. Dell's own policies and inflexibility was partly to blame.

 

Yes inflexibility is a good point....especially if you dont receive the product for 2 or weeks later, you think; why couldnt they have stopped it on day 3?
However it has to be looked at in context....I cancelled an SSD the other day when the package had reached my village...I suddenly realised that the SSD was not big enough.The CSA sent out a cancellation number to the driver and the CSA told me that the van just around the corner, I feel bad for this now because I have cost them money and feel I messed them about a bit. Businesses cannot afford to cover these costs all the time...someones gotta pay for it.

Its easy to change your mind once youve ordered something but be prepared in some circumstances to pay for it.