updating Dell version of Samsung pm830 firmware

hello,

I'm trying to update the firmware of the pm830 that came in my r3 however, the Samsung SSD magician v3.1 i 'm trying to use to update it shows the drive correctly as being a Samsung SSD pm830 however when I try selecting it to do the update it says not a supported Samsung SSD. I then tried changing from raid to ahci in bios but still same issue. Any ideas on why I can't update the firmware on this drive?

thanks

 

The only firmware update that I see on the Samsung Support Download Center is for the 470, not the 830. So far as I can tell, the current Firmware is CXM01B1Q and no updates are available.

 

the firmware on my my pm830 is cxm02d1q and the model number is mz7pc256d and when you look up that drive it says the firmware is the one you mentioned and updated as of Jan 9th. Samsung software just isn't seeing it as a supported drive. Even when using the magician software it will not let me use the benchmarking tools etc. Because it keeps saying it isn't a supported Samsung ssd...

more info from samsungs firmware download page stating its an update for the 830.

"Win XP/Vista/Windows 7 Jan 9, 2012 Firmware File (Firmware) (ver.CXM02B1Q) 1.0 ENGLISH
1. Title
Latest Firmware File Ver. CXM02B1Q (zip file)
2. Applicable Model
- 830 Series: MZ-7PC064* MZ-7PC128* MZ-7PC256* MZ-7PC512*
3. Carrier or Corporate Customer
- Improved stability when waking up from hibernation mode (Blue screen, Hang problem solved)
- Improved compatibility with some external hardisk vedors (partition error problem solved)
- Solved compatibility problem with some laptop vendors (partition error problem solved)
- Improved reliability (Increased SPOR related stability - Power loss management)
4. Description
- Windows XP/Vista/7
"

Still cannot update the 830 (MZ-7PC256) i got in my r3 to this firmware. any other ideas why?

Thanks again all!

 

Have you tried downloading Firmware File Ver. CXM02B1Q (iso file), burning it to a CD to create the "DOS firmware update tool for bootable CD" and using it to flash the updated firmware instead of fooling with the Magician software?

 

I just tried that a couple of hours ago, for some reason when I hit f12 and select the cd/DVD drive it goes right to a blinking curser on the top left of the screen and after a few seconds I hear the cd spin down and stop. I let it sit for a few minutes to see if something would pop up butt just stayed on the Blank screen with flashing curser. I did post this question on another site and someone said since its an OEM installed Samsung ssd Samsung will not support it and may have disabled its ability to update the drive with their firmware. So basically Dell would need to put together any updates for the ssd. This sucks if true.

 

I got the same result when I burned the flash disk and tried to boot from it just to see if it worked. We used to have to look to Dell for firmware back when Samsung was strictly an OEM supplier, but I thought that with the branded SSD's, that would have changed. PITA. You may never see a firmware revision from Dell.

 

I also just tried doing it with the bootable usb method and it actually gets to the flashing program when booting with f12, but again, as it scans for the ssd it comes back stating no supported ssd's found. owell... i just wanted everything up to date, its not that big of a deal, this drive still flys and so far solid as a rock. thanks for all your help with this.

 

This is kind of a bummer, I mean the current firmware doesn't seem to add much that matters, but it will be frustrating if a good update comes out and we can't upgrade.

 

Any updates on this? Has anyone found a way to circumvent the firmware update restriction on OEM 830's?

 

Interesting (my) Exchange of views with the support of Dell

Here is the story of little support from the DELL (incompetent)

Disk SSD PM830

The general problem of bad software disk (no updates) Poor disk performance

My inquiry:

Problem Description:

Hi To the above I bought a laptop SSD Samsung PM830 DP / N 0GYG3M. Current software is hard cxm02d1q. On Samsung (from half a year) is a new software cxm03 ..... Is Dell (be generous) will upgrade its software to version cxm03 drive? The current software (firmware cxm02d1q) disk is not the most wonderful (has errors). I particularly affects the performance of Disk. My Question When will a software update for the 512GB drive PM830. As a reminder to inform you that you can not upgrade using Samsung (Samsung does not support drives sold for DELL) Until now, Dell, I thought was a decent company, but now I have this ever more questionable. What compels me to stop buying Dell computers

RecentChanges

HDD Samsung (branded DELL) pm830 512GB Firmware cxm02d1q

DELL support response:

Thank you for contacting Dell Support! It was a pleasure working with you today on this issue. I will be the owner of this Service Request, so I will be your primary contact for this issue and I am the best person to contact if anything additional is needed while your issue is being resolved.

Unfortunately, we do not currently have the firmware upgrade you're looking for. I'll esclate this service request to our Resolution Expert Center(REC) as they may possibly have a work around at this time.

Please do not hesitate to reply to this email if you have any questions or concerns and I will get back to you as soon as I can. Also, please let me know your preferred method of contact, whether it be by phone or email. At Dell we take pride in our service, so please let me know if I can be of assistance in any way.

Thank you for choosing Dell,


My inquiry:

Hi Continued Something is wrong with the technical support, the drive is old software, and Samsung recently issued software (firmware for the drive) new. A technical support Dell believes that there is no problem? All the internet writing about a bad firmware for this drive. Even on the Dell forum. So, gentlemen, or new software (one at the end of this topic will take), or selling the wrong computer (with HDD) I do not pile more Dell computer. Also, anyone does not recommend this brand. And even I will spread the message that DELL is a bad brand. Easy as ....
As the little I know the PC market. Probably enough to DELL, had asked Samsung to prepare for the
drive of new software. If Dell thinks that will save, they are wrong and lose.
I give the brand DELL two weeks to solve the problem.

(next post - email)

Hi
(Continued)
Dell Tech Support
Drive Samsung PM830 firmware problem
The problem is the speed of reading and writing 4KB blocks on the disk is on average 5 - 6 times slower than the same disk but with the Samsung software. Kryczyczne This is because such units are usually written and read by MS Windows!
Please example: Dell OEM Samsung PM830 vs Retail 830 SSD - Joseph Jozwik
and
Unable to firmware update samsung ssd that came in r3 - Alienware Forum - Alienware Club - Dell Community # 20,030,229
This is not acceptable!

DELL support response:

Dear []

Thank you for contacting Dell Technical Support. I am following up on behalf of your case owner who is currently out of the office. You had submitted two support requests on our website to respond back to your case owner and our department. In the future, all you need to do is reply back to the e-mail that we sent you from our department. There is no need to continue to submit support requests. Your current case number is [].

As for the issue you are experiencing, so far Dell does not have a solution for you at this time. The system you purchased did not originally come with the Samsung SSD that you are experiencing the issue with. Dell does not have the most current firmware for the drive but Samsung may have the firmware. Have you contact Samsung as they are the manufacturer of the drive? Below are contact options for Samsung. You should contact Samsung for support on this issue first. We have already escalated the issue as well and you should be contacted soon with other options available as your case owner previously mentioned. If you have any further issues or questions, please reply to this e-mail

Samsung phone support: 1-800-726-7864
Support page: Samsung

Thank you for choosing Dell,



Conclusion?

Dell is getting worse support.

Until recently, I thought this brand as one of the most reliable. Unfortunately not think so.

You can not sell the equipment to a defect and then sent back to hell! You do not even know of disks sold in Dell do not have support from the samsung (other vendors as well)

Probably save you money on this to Samsung as a supplier of updated software!

I understand that if it was a drive for $ 100. But if it is for about $ 800, and the computer for a few thousand USD is already a scandal!



Do you have to wait for a hack software? To solve the problem? DELL nothing more I do not buy it. I'm sorry but with this approach?



Please contact us for more.

You have to harass Dell (posts) That is, for inquiries on the problem.

 

but what does dell have to do with updating firmware on samsung drives?

the ssd is a component manufactured by a different company. you need to be talking to samsung.

samsung cannot say they don't provide support for their ssd because it was sold in a dell system. what if you plugged it into a non-dell system and are still having same problem? doesn't change that it's still a samsung ssd that requires a samsung firmware update.

whoever at samsung that told you they don't provide support for components sold by dell is giving you the brush off. it is still a samsung product regardless of what system it is in, be it dell or whatnot.

 

OK to try to update the Samsung drive in DELL?
Software Samsung shows OFF
And beautifully said that there is no samsung drive Support refers to the DELL A DELL for Samsung? Someone's making me crazy?
Sorry Or samsung drives provides updates DELL Or DELL releases update And no one refers to the second

ok jaeyang
Only one question You have a Samsung 512GB SSD?
Yes? (? PM830 series ?)
What is your software version in it (the drive comes from Samsung, and our original installed when you buy a DELL)
Please answer my ques ....

 

FWIW, I spoke to Samsung a while back about firmware on my OEM PM830's - again it was to see if I could update to the latest firmware revision. I was told that the retail firmware (or Samsung Magician) would not work on a Dell drive. Didnt really bother me that much as the drives are working really well on their current firmware which is CXM02D1Q.

I would however like to be "up to date" also but as for who's responsibility it is to provide a revision, I imagine Dell would have to get Samsung to pull their fingers out so that we too could update....they did it for the PM800 a while back so I cant see why we cant get the same latest revision for the PM830's - might just take some "shouting" at Dell LOL

 

Unfortunately,
the current firmware CXM02D1Q problem and it is important.
Bug in the software affects the speed drive.
You can see this example: Dell OEM Samsung PM830 vs Retail 830 SSD - Joseph Jozwik
Dell knows about this problem, but it saves cash, in this room to get a new firmware Samsung

 

Of course, the problem affects all disks for DELL OEM Samsung 830 Series I know from the preceding series of Samsung for Dell also were problems. How to pay thousands of dollars for the best computers, take up should be better support, and better than retial.

 

yes but I didn't buy it through dell..

 

So what is involved? In the topic. He ... ? He does not know it does not provide

Buda

 

You are mistaken, because that's exactly what Samsung is doing. They intentionally locked the firmware on their OEM SSDs so that only vendors, such as dell, could release updates.

NVIDIA is doing the same thing. On the new Samsung 7 IVY which ships with a 640 GPU for example, the latest drivers on the NVDIA website will not work. They specifically tell you that you must go through your laptop manufacturer to get THEIR drivers.

It's messed up and it sucks for the consumer who wants to keep up to date and not have to rely on a middleman who has other priorities

 

It's not about some locks.
Samsung sells dell disks in the amount of, say, 10000.
And their further fate are just not interested. It is convenient for Samsung.
But in the case of updating the firmware a little strange. Perhaps the point is that the user will have no regret for samsung how badly programmed HDD.
And so it seeks help from dell, and dell does not care.
Of course, probably the second thing is that Dell has to pay Samsung for preparing for these updates. If the partition functions as it should be no problem. Here is the problem.
So Dell has members in the a.s.s, Samsung as well.

 

It is about locks. The pm830 is physically the same as the 830 retail, except that it's sold in volume to wholesalers at a big discount. Samsung doesn't want retail sales to be lost to wholesale channels and lose the additional profit. There's no reason you shouldn't be able to use Magician or other software to load updated Samsung firmware onto it or run diagnostics. They're trying to protect the value of paying full retail for the same product that could be had for much less

 

Yes and no, basically no one will be dividing the Dell to acquire HDD SSD, well unless you steal from Dell Magazines. A little weird politics, and only does harm to both companies.

 

They show up on places like ebay, which is where I bought my pm830 256GB for $225

 

OK its is true
But it's not a lot of changes

 

So far the exchange of information
The Dell Support is tragic.
Generally Support Dell does not have any knowledge of the sold units.
Confuse the basic concepts Confuse the Samsung drive with Seagate. And they write that the PM830 is Seagate 512 GB Total failure and incompetence

But the disadvantage noted in the forum.

Fun goes on ....

Slice mail (response from support DELL)

I understand you're having a problem running optimation software on a Seagate PM830 hard drive and you need the most recent update which Seagate offers but is not available from Dell. Please respond and provide more information abut this update.

Ryan

 

Good to know they think it's a Seagate drive.....

 

This is not funny I work there, ignorant

 

I would never buy laptop with already put SSD in it. It costs much more and while sometimes it gives you troubles. I suggest to buy it separately for future.

I assume putting this ssd to another computer and updating it there will be no successful, correct?

 

A few more stupid answer from DELL support (even very stupid):

DELL:
Dell will only offer updates which meet Dell's standards. In this case, if Dell does not offer the updated firmware you want then it's simply because Dell has not approved it. If Dell engineers feel an update is necessary or would be beneficial then one may be released at a later time.

WHAT ??????????????????????????????????????????

Will there be anycompetent person support that would be seenwhat he writes?
I have not receivedany concrete answers!
Everyanswer is getting worse.
He wanted me toget a simple answer:
question
1. Do youSupport Dellknows about the problems with Disk512GB SamsungPM830?
2. IsDell going to releasenew firmware for these drives?

These are the simplestpossible questions

DELL:
An update from Dell for this issue is not likely

 

Petition must be made. I am the one who will sign this.

 

You will have more luck contacting the social media group or any of the reps on this forum. They can actually get things done. Regular dell support has no power.

 

DELL support is a gigantic mistake.
Probably a group of random people not knowing what he writes.
Their knowledge comes down to knowing where the power button Cretinous responses suited to the press
How would even have a little bit of knowledge, it is written off by this.
Hello
We know about the problem with the performance of the disk Samsung PM830. The case was handed over to the software engineers who will analyze the case. If the error is in the software. Will be prepared for new software. Which will be presented on the web page.
I drive this plan but not sure whether I will succeed.
Chance is 1/10 But we'll see.

 

All reps are the same stupid. Dell, Sony... etc.

Unless you find how to pressure on them you won't get anything

 

Guys, seriously make a petition. Nobody wants this problem to be solved more than you.

Also join my group http://forum.notebookreview.com/group.php?discussionid=2&do=discuss. It is made to help petitions become stronger.

 

Hi,

i got the new firmware from our Dell Support. I had a good contact. This update rollup the firmware to vers. CXM03D1T

http://www.multiupload.nl/CZ4SQ4GJCF

the SSD is now ok by me

Install from boot cd or boot usb from DOS

 

Hang on a minute....just where abouts is this "new" Dell firmware for PM830's? - I certainly don't see it on Dell's website......

 

it's a first post and google chrome warns file as malicious... let me report just in case..

 

Jaeyang9, thanks for reporting it.

Guys, flash at your own risk. I downloaded and scanned the files. They seem clean but there's no sign of this firmware anywhere. So it's up to you.

Cyborgrd, welcome to NBR.
Would you mind posting a screenshot of your drive updated to this version?

 

Personally, I don't trust it.

 

I wantet just share it for u. Here are my screenshots





is not outstanding now, but better like before

I don't know why chrome warn u, i've panda antivirus on my XPS 14, the files are clean, i've just uploaded they to multiupload. The firmware is not public yet, i got it from our support here in germany in a mail. I got also the firmware for CXM74D1T_ZPE (Encrypted PM830)

If somebody want i can send the screenshot of the mail from support via PM

The supporter warned me, all data may be deleted after update. I saved the partitons with Acronis. But after update i has no problems. All data was still there.

 

hi all guys , sorry for the question but is this firmware useful for pm830 msata drives? think the answer is no but could some of you guys confirm it?
thanks

 

i dont know. i've not the msata version. just try it. u cannot install the firmware on wrong drive. i tried it with the FW CXM74D1T, got an error, no supported drive found

 

I think we could do with some kind of "official" clarification on this from one of our esteemed Alienware Tech guys on the forum, so I have asked Luis to comment. Last thing we want is for people to start bricking their drives. Let's see what gives......

 

We have no recent updates available for our SSD, we only release driver updates to fix certain issues and this SSD has been very stable. It would be better to stay with the OEM firmware that the SSD has.

 

Thanks for the response, Luis.

I think they main "niggle" here is that the Dell OEM variants of the same retail drive do not perform anywhere near as good as their "firmware revised" counterparts. We should be able to update our Dell drives with the latest Samsung firmware to enjoy the best possible performance.

Afterall, these drives have cost owners a small fortune and to NOT be able to have the latest firmware is pretty shocking. I hope that Dell really do look into this as there are a LOT of unhappy campers out there......

 

I understand this and I can escalate the issue and see what we can do. Can you guys let me know what is the difference that you are getting between those 2 different FW's?

 

A clear example is discussed here, Luis: Dell OEM Samsung PM830 vs Retail 830 SSD - Joseph Jozwik ...... this was posted earlier in the thread and clearly indicates the performance differences between retail firmware and Dell OEM firmware.

Hope this helps.

 

If somebody tried to update the firmware please post the result also here. May be on other notebooks the perfomance will be better. I've not alienware i've the new Dell XPS 14 with IvyBridge. I hope an expirience of another user with this firmware will clear this distrust to me. And Luis, if you really from Alienware i can give you the mail from the Dell Guy, and you can contact himself, and ask where hi have the firmware from.

 

Performance difference between SSD of different capacities can be for other reasons. But in Samsung 830 case the 512GB should be performing better... definitely suspect.

Also notice the two other tests having the 512 take perf like it should. Sounds like possible 4k issue on firmware. I'd like to see the same test with apples to apples capacity wise as perf is definitely different with capacity.

 

Agreed. 4k random read speeds of around 8.5mbps is pathetic on the 512gb Dell OEM drive. Currently, my raided 256gb PM830's are better, at around 15mbps - still not what I expected. A review of the Retail 256gb ssd here shows even better figures at around 20mbps......suggesting to me that somethings not quite on the money with the Dell version of firmware.

 

Could someone post a step-by-step guide?

I boot into DOS and run the DSRD241, but after scan, it shows no Samsung SSD found.

Did some cross checking on this one with my friend.

The new firmware would update the SSD from CXM0 3D1Q to CXM03D1T.
But will not update the SSD from CXM0 2D1Q to CXM03D1T, simply no Samsung SSD found error message!