warped screens/broken hinges a call to any m15x owner

I’ve noticed a bit of a discussion going on in a couple of threads about whether the heat from the GPU in the M15x is causing screen/plastic warping and/or breaking of hinges.

To try and answer this I have just had a look at the m15x review here and it registered an external max temp of 95F (35C) in the upper right just above the keyboard. Can anybody who owns an m15x please confirm

a) The average temperature of your laptop in this area
b) What GPU you have
c) When you received your m15x
d) If a failure in the lower right of the screen or the hinge has occurred and if so what exactly has happened?

I’m hoping we can then figure out whether this really is another heat issue or just really bad build quality (hopefully it won’t be both).

I'll try to keep this page updated with the results.

 

LOL...

he's noticed a BIT of discussion

 

seeing as only 1 set of photos has been released and only 1 mabye 2 people have experenced it.

Not to mention that in the photos its clear a bolt has come off the hinge (clearly some thing not effected by Heat)... i think its safe to assume this broken scrn was due to a one off error in construction.. which led to the springs in the lid bending and snapping the case.

I honestly wouldn't worrie about it.

main concern with the m15x should be what environment you using it in and if its 2 cramped/hot

 

Just to correct our Bonzy friend... There are TWO confirmed people and TWO set of pictures.
Now, if everyone comes here and makes solid statements like "clearly not affected by heat!", when they don't have the faintest idea, they are really not helping anyone. At least say... "My limited wisdom suggests its not heat related.". Because you are giving a wrong idea to people that are trying to inform themselves, when obviously you know absolutely nothing.

Appart from that... both sets of pictures have the bolts showing, true... Does that means is not heat related? No... As I already mentioned in another topic, the temperature close to the exhaust on the right is terrible high. I didn't measure it myself, by my hand was a good indicator. I will measure when I get my laptop back.
The convection of this hot hair can clearly push the hinge to very high temperatures and weaken the plastic/support on the hinges. The temperature fluctuation can easily lead to the plastic expanding and contracting, thus promoting cracks and fissures on the material.
So, there is a combination of everything. Heat that renders the plastic weak and pressure that is applied when opening and closing the lid.

And this is what I THINK... I don't have any certainties like our Bonzy buddy.

 

Please milcs post both sets of pictures.

going Bla bla bla dont help. Showing facts helps.

 

He already did...

http://forum.notebookreview.com/showthread.php?t=254627

Right in the first post you can find both sets...

 

As crizzler says...

The problem in this forum is that there are far too many people that just want to blah blah blah, without having any knowledge or making any effort.
Quite sad, I have to say... But well. We are all here to help each other out.

 

It would be more appropriate if there was a single thread where only the owners not satisfied with the quality post their opinions. Otherwise, almost every next thread's discussion is diluted with comments that come from people who do not own an m15x (or the 9750) yet.
Simply guessing outcomes based on experiences elsewhere is not the ideal way to approach a problem. Use the laptop, experience it for a few days, and then give out suggestions that reflect your usage. I for one will do this, and will objectively post my opinions and rationale on the overheating ONLY after getting the machine, rather than waste my time and that of others by simply reading wikipedia and posting what i understand from there

 

Here are those pictures then. Hope this will make this thread more informative.


Fex´s pictures









Jayonhavok's pictures









Finally, everyone has the right to give its opinions. But take owners opinions as something of more value, as they actually know better what we are all talking about here.

 

Well I was told yesterday that was fix due to new cases. That why the delay in laptops and desktop replacement.

We can only help

One thing I agree is this should be posted on one tread. One thing I notice it not 100s of people it only a handful.

The heat issue on the m15x had more people.

 

I think there should be a Poll. users who love there area m15x. One for faults for the M15x.

That would give us a more clear fact of the problems.

 

Indeed... Two cases, exactly the same. Not 100s of people, but a reproducible problem is... a reproducible problem.
Appart from that, there is no evidence there is a "fix". People are all supposing there is... Lets wait and see.

 

I know I had a laptop that would over heat. Hot or cold it would not go into sleep mode. A question we need to answer. Could I of been the few that had the problem. with the area 51 5550I. I dont know.


Now the new laptop M15x or (M17x unknown). I seen 2 main problems with the M15x One cracking and the plastic bending. Which is a Major issue. Heat of the gpu and cpu.

What I think we need to do is make a Poll on this issues. Make it for Low, mid and high and both M15X and M17X. Let them give us answers. I seen a few that love the M15X. And I see other that are in hell. But the people who had a stable Solid systems are not here to answer. If they are working right or they don't stress there system to overheat. We don't get there info.

What I think alienware need to do is have a poll plus a stress tess after a month and post it here on Notebook review. Then a list of buyers that are happy and the ones who are upset.

I an not defending Alienware. But I want Real facts.

Mybe they should have the users test there own systems overnight.



I am not defending alienware.

 

Atol, I'm sorry but I don't really understand what you are suggesting.
Furthermore, there has been 100 of threads and polls. I don't see what we would accomplish with what you are suggesting (which I don't really know what it is...).

At the moment, there's my thread on FACTs, there's another thread I created for people to post their results of GPU usage during gameplay, there's another thread on CPU temperatures and stress. What else do you need? There's lots of FACTs and info there. Just take your time to read them.

Here are some links for you to read about facts:

http://forum.notebookreview.com/showthread.php?t=257737
http://forum.notebookreview.com/showthread.php?t=248848
http://forum.notebookreview.com/showthread.php?t=254627

 

Only Alienware will really know the numbers of complaints.. and it will always be like that.. go try and attract fully content customers to this forum its impossible

 

Do you think? If they know they are STUPID if they don't fix things soon.
If they don't have a system to track this, support don't really talk/feedback to the right dept withing the business ( most cases, this is the way it's done, rather than the other way..) well then you'll be able to cook your bacon on the AW for a year or so before it has to return to the mothership.. the cpu can do a 113 C, but if ppl are in the 80+ playing games etc..

 

I don't think u understood what i said.. I said that people with M15x with out any issues are not going to come onto this forum as much as people who have issues.. thus making a poll like this pointless.

for every 1 overheating system there could be 100's if not 1000's of perfectly working m15x its 2 hard to tell from just a non offical complaints/help forum.

 

we also have to consider that the amount of people here is only a small fraction of how many people actually bought the m15x so the poll wont be too accurate. since they dont even bother to come to the forums most people arent aware of the issue. some might still be using x20 something bios or x30 bios.

 

I think Alienware should act like Windows vista or XP. Send users updates of drivers, Bios and so on.

This would give us more facts. So we can help the ones that need real help.

I was lucky I understand computers to find the faults before alienware did. Due to heat and sleep mode.

 

Not meant at you, but more an AW rant.. they don't care or don't know

take you pick, from knowing a thing or two about how customer care and business work, they probably don't know.. why does AW again and again release to hot laptops.. they probably view numbers of calls as a good thing rather than, hey why do we get so many calls to our call center. There is no real analysis done. Silo thinking...