??? what alienware part is out of stock ????

Here is my story ...HI to all .. i have been waiting in stage ... 5.... of my M17 build for 8 days ..so today i called them up to inquire whats up .. the alienware fellow told me there was a part they found in testing that was ... defective .. and there waiting for a new part to arrive .. due in by by thursday the first of october .. when i asked what part was found to be defective ..he would not tell me .. so now that i know about all the problems people have been having with alienware service .. i am somewhat concerned because i went back a few hours later to take a look again at the order status and ...this makes no sense to me ... ????????its at stage 7 now?????? i was not rude at all to the alienware fellow... so if what he said is correct there shipping the new m17 to me with a defective part ....someone tell me what that part might be thats out of stock at the current time or .. what to watch for .. i am all new to laptops .................... thank you......................

I will follow up
on this story when my NEW M17 arrives

follow up ...no problems ....all super AAAA and very CooL running .. did not get a free upgrade or backpack for the extra wait
the 1920x1200 was a very good thing so nice must have upgrade .... no bleed at all....build quality of this unit is AAA ..very nice software also waiting for 64bit flash player any ideas from anybody re the adobe 64 flashplayer?

 

I say, just cancel the order to avoid headache. Get the m17x. you can get a m17x around $2,118.00 at samsclub.com

 

Stage 5 ?

How do you know which stage your build is in ? All I see(Canada) when logging into Dell.ca is "in production".

 

Did you order before the final change over to dell this happened on the 23rd

i ordered on the 21st with the titanium alienware acct. at www. alienware.com , you can call alienware and ask them for your order number and they should be able to tell you how to see the build stage its stage 1 to stage 8 .... good luck

 

Here use this regards to SleeyO

BACKDOOR to the old order status!

1)Call 800-283-2210 = this is the DPA phone number so don't get worried

2)Follow prompt #3

3)Now, select business/epp selection #2

4)Track order option #1

5)Then do it again - track order option #1

 

alienware 800-254-3692

 

what model did you order?

 

Thanks. I followed the prompts but the response was that my order wasn't found. I ordered 2 weeks ago. Maybe its a different system for Canada.

 

I ordered the M17X on Sept 17th when it was on sale in Canada(I waited months for a sale !). My delivery date is Oct 14th so I can wait it out..just thought it would nice to see how far along things are if its an automated system.

 

call that number again and get a live person

 

@ Flavious: I bought an M17x a month and a few weeks ago (I am Canadian as well) from the Dell site and the tracking numbers and stuff they gave me worked fine. In production means they are still putting it together, mine stayed on there for a little over a week, then it went straight to shipped and was delivered a few days later. I wouldn't worry about it, you should recieve an email and package tracking number once it is shipped, then you can track it through Purolators site.

I am in NB and it didn't take long to arrive once it left Purolators Toronto Processing Center.