AppleCare trying to charge me for damage caused by Genius Bar!

I am not sure what to do here. I had my LCD bezel replaced at the Genius Bar here in town due to it warping. During that repair the tech scratched my screen. The Genius Bar agreed to have it repaired and they sent it off to "depo" last Monday. I check the repair status and the AppleCare phone rep indicated that the repair is "On Hold" due to pending charges. The rep said that the depo was not done putting together the quote and would contact me later with the final charges! I argued with the rep about it being the stores fault and he just said tell it to depo when they call...

...I am not paying to fix something that the store damaged! What can I do?

 

Kill Jobs. Honestly...
It's a pain in the ass. Try and have another go at talking to them, explaining what happened and getting the store to confirm.

 

Be calm when the Depo calls you. I'm sure they just need to go through company procedures to verify all repairs. You should probably contact the store where the damage occured, by phone, or even in person if it's convenient. I hope you know the name of the tech.. You should speak with him and the manager to make sure they contact the Depo and resolve this. The bottom line is, don't pay for their mistake. Just be patient, and firm.

 

Yeah, that's not acceptable. Follow what JimyTheAssassin said, and best to talk to supervisors and managers about it.

 

Like the others are saying, relax. Talk to the depot when they call, and if they seem to insist on charging, go back to the store.

 

damm that really sucks

 

Trying to remain calm. I may have to go into the store...they kept telling me, "don't worry about it...we will take care of it...no cost to you...blah blah blah"

 

If that is what they are saying, then I would take them at their word for now. Obviously though, don't get roped into paying ahead of time or anything.

 

Get a small recorder and tape the bi*ches saying "yeah, sure, there's no problem, we fuxx0r3d it up, we'll fix it!"

 

agreed!

 

It says right on the Genius Bar receipt that the computer is being sent in to "repair damage sustained during prior repair"

 

Then that's exactly what you need to tell the depot next time you talk to them. If I were you, I would go to the store and have the lead tech or store manager call the depot. Make sure the conversation takes place with you present, or get them to put them on speakerphone with you. If it says on the receipt that the damage was from the prior repair, I have no idea why you're getting crap about it. Find out if the depot has a copy of the work order that says the damage came from them. If they don't have it, offer to fax it to them.

 

Got a call from someone at Apple Care and they said it was going to be a "Tier 3" repair and that they would have an exact cost tomorrow and they determined the repair was from accidental damage. I pointed out to the rep on the phone that on my receipt and in the store the Genius's said they caused it and there would be no cost. The rep reviewed the work order and says, "wow it looks like it does say that..." She then tells me to wait for the price quote tomorrow and then call a supervisor in AppleCare to discuss it. I asked how soon I would get my MacBook back and she said not expect it for another 7-10 days...


WTF! I am feeling really jacked around...

 

What a bunch of dopes. Your response to that should have been, "there's nothing to discuss. Your incompetent in-store technicians caused the damage. You're not going to get one red cent from me for this, and if you don't agree, we can take this to small-claims court."