Can't Upgrade in Store

So, I woke up this morning, with a smile on my face. For the first time in a while I was going to purchase (legally) an upgrade for my computer. Heck for 9 bucks, thats the cheapest upgrade ever, and since purchasing my MBP only three weeks ago, I was already loving.

I went ahead and dug up my receipt and marched into the store today to get my upgrade. Only to have some rude employee tell me to go on the computer and order it online. I told him I would have done it but my mail has been extremely slow and even if I ordered it to have it delivered today I wouldn't have gotten.

I asked him if they ship it London, since thats where I'm leaving on Monday morning to, and he rudely followed with No. And offered me to pay 30 bucks for my upgrade. Which is not a lot, but still. I was pissed.

So just so you know, if you bought your mac after June 8th? and would like to get the upgrade for it today, you will have to order it online, or some other ways (which I will not have to resort to). Thank you Apple.

 

happens...sadly not all apple workers are cool...you can write a complain.

 

You have little to complain about here... the Up-To-Date program has *always* been that, and the terms clearly state online or mail/fax ordering as the sole avenue for obtaining the $10 SnowL upgrade.

 

Look at it this way: you've been pirating software for a long time, so now you have to wait a few extra days to get something you are paying for --ironic.

 

If he has a mbp, then the apple os on isn't illegal...

 

They probably won't ship to London, but if your home internet is slow, you could always just place the order in the Apple store on one of their Macs. The Macs on display in Apple stores all have internet connection, so if you have the serial number of your Mac at hand (on the receipt for example), you could just drop down the Apple website and fill in the form.

 

True, but I wasnt familiar with the way Apple runs it, but I didn't know it was that difficult to allow them to sell the discounted version in the store.

ohh i didnt wait, I installed it over lunch.

 

^LOL! I take it problem solved then?

 

You missed the part where he says that this is the first time in ages when he has "legally" upgraded anything on his computer.

 

I ordered 10.6 on the 24th and was told I would receive it on the 28th.
At that time I asked whether I could go to the nearest Apple Store ( approx an hours drive ) and get my $9.95 upgrade and what documentation I would need. She told me that I could but I considered the end of summer traffic and decided against that ( big mistake - or maybe not)

Then I got an email stating that it would ship by the 28th
As of this morning it showed that it still hadn't shipped.
When I called a Customer rep, who must have been in their texas support center, stated that the order was on a pallet ready to be shipped. When I pointed out that having it ready to ship on the 28th did not meet the criteria of shipping it BY the 28th he choose to argue the point, So like Barney Frank and not wishing to argue with a dining room table I hung up.

I called back to cancell the order I said I would rather go to the store to purchase my $9.95 upgrade and a different rep told me that was possible but he also stated that I was to receive my order on either the (28th) or Saturday (29th) I said if that was true fine but if I did not receive it I would call over the weekend to cancell my order and purchase it at a store. He stated that was ok I could do that.

Next I received an email stating my order had been mailed on the 27th and that I would receive it on Sept 1.

This was not acceptable after being told that it was on schedule to be delivered plus the recording while on hold repeatedly stated that all orders placed before Aug 26th ( I ordered on the 24th) were on schedule to be delivered on the 28th.

So I called a third time to cancel my order. This time 3rd call to cancel my order. This agent then told me, in direct contradiction to what the Apple representatives who helped with the order and the agent on the 2nd call had told me, that the $9.95 upgrade was NOT available in the store and, again in direct contradiction of what the Apple representatives had previously told me, Apple would not allow me to cancell my order.

Then they offered an insulting pittance of a coupon that would have required me to spend even more money with an organization that within 8 hours had given me 3 differnet stories on when my software was shipped. Three different stories of when I was to receive it and two different stories on whether I could cancell my order.

This creates an either/or situation.
Either
the hardware and software that Apple rep's are using are so buggy that tracking a single order is beyond its capabilities
Or
The Apple reps are told to be as misleading, confusing and to spread false information.

To make myself clear If Apple had honestly and openly related the truth to me I would have been fine. But the constant changing of the story, contradictions among its own personel, lack of communications- i.e. no information on the order until AFTER I called on the 28th with Shipping notice sent out on the 29th, and repeated falsehoods - i.e. taped message that all orders placed before the 26th would be delivered on the 28th without qualification coupled with Apple's blind intransgent refusal to accept any responsibility for its obvious failures is what has infuriated me. getting the update a few days late would is a minor disappointment have Apple blow smoke at me and treat me as a fool is unacceptable.

So the question Which is it? is Ineptitude or Dishonesty.

 

Wait a second....

I'm POSITIVE that I saw this exact same post over the w/e around here somewhere, obviously under a different registration since this is listed as your first post - I just can't seem to locate it now, but I think several of the Snow release threads got combined. What happened, did it get deleted or something and you felt the need to come back and write it out all over again? Everybody told you relax the first time - you are completely too worked up over this, I think.

All the UpToDate items were shipped USPS Priority, which takes 2-3 days delivery time (ship Friday, 3 days = Sept 1). Only the pre-ordered retail boxes were shipped FedEx priority overnight to arrive on Friday.

And usually, you can't cancel an order once it is shipped or prepared for shipment - which is standard throughout the industry.

You're going to get your upgrade, just a couple of days after the release date. Deep breath .