Disappointed In Apple! Here's Why.

I've had a problem with my MBP and tried to find an answer to fix the problem by posting on the Apple discussion forum. After not getting any response to resolve my problem, I found that I am not alone. There are many others who have this same issue.

Finally, I posted a message that I was very disappointed with the support that I've received on this issue. The next day, my posting was DELETED from the forum by the "host" whoever that is.

So I posted a message the next day (yesterday) saying I was disappointed that the host removed my posting. Today, that post was removed.

How sad. It appears that Apple is white-washing the postings on their discussion forum to ensure that they do not reflect badly on their products.

I can't believe that Apple would stoop to something as underhanded as this. I'm considering selling my Macbook Pro and going back to a Windows PC after 3 months because of this.

Here is a link to a page on their discussion board showing that my postings were removed by the "host"

http://discussions.apple.com/questions.jspa


For the record, my issue is that the Airport Status no longer shows in the menu bar. Yes, it's enabled in the system preferences, but it shows that the Airport is not on, when in fact, it is. This makes selecting different wireless networks when going from location to location very difficult.

 

I didn't know apple had a discussion forum.

 

Try deleting the file com.apple.airport.assistant.plist in Library>Preferences, then restarting your Mac.

 

That is a bit underhanded, but I am not all that surprised. That is why I don't generally go to a manufacturers or vendors board. You can never trust their accuracy and honesty. I don't think I would sell my MBP over it, but if it really upsets you I guess I could see that as an option.

As for your issue, try the normal voodoo of fixing permissions. Probably won't work but you would be surprised what that can fix. Also, create another account and see if it happens there.

 

What about try a simple uninstall reinstall of the software?

 

I think they have a policy against rants in the agreement? I know rumors aren't allowed either for instance at Apples Discussion. It's unfortunate to a point, but if it were allowed it would detract from the useful posts on problems with fixes. There are plenty of places on the web for rants and rumors..And I'm glad that both positive and negative constructive views are allowed here at NBR.

 

I really don't feel sorry for you in the least bit. You should read their forum policies before ranting off because your issue didn't get answered. Go look at the Asus forums, that board is full of whiney posts that it detracts from people looking for help or were going to purchase a product.

If you really want to get help and your question or issue cannot be resolved on the forum then call Apple's customer support line. That's what its there for. They will be glad to help you, matter in fact they are paid to help you.

Apple is not the only company that moderates their forums. And ****, most manufacturers don't even have forums because it would be filled with posts about ranting and whining. Your views of Apple are flawed if you base your opinion on forum moderation.

 

I also don't know if I would sell the MBP over it. But I don't like forums where they dictate what you can post.

 

This has been recommended to other uses who had this problem and did not fix the problem.

 

You're right, the fixing of permissions was recommended to other users who had this same problem and it did not fix it.

 

Somewhere I read that an "Archival Install" will correct the probem but you will need to re-install all your apps. Well, I'm running Parallels with a guest install of XP that is over 30 gig in size. If it were to wipe this out that would be bad, real bad. Seems like there should be an easier fix.

 

Perhaps you have trouble comprehending plain English. As I stated, the reason for my "disappointment" post was to chide them into providing a workable solution instead of just ignoring my request for a fix. Especially after reading other users posts about the same issue and not getting a fix.

I've heard nothing but good things about Apple, and this just didn't fit the mold. Removing my post just because I said I was disappointed with their lack of a fix or even offering a solution does not seem within the spirit of maintaining an open dialogue amongst users or PROSPECTIVE users.

 

Here is what I found in the "terms of use" for the Apple forums.

********************************
Apple Hosts

Hosts are Apple Employees who focus on:
Gathering technical feedback that will be forwarded to the appropriate Apple group
Identifying possible content for Knowledge Base
When possible, correcting erroneous information in the forums
Hosts will also attempt to maintain proper decorum in the discussion forums.

Due to post volume and other factors, Hosts may not respond promptly, or at all, to these discussions.
****************************

So these are in fact Apple employees. I'm shocked!

BTW, they removed my posting today which simply linked to my posting on this forum. At least they are consistently comtemptable.

 

If you read a little further you'll see this also.



"Unless otherwise noted, don't add Submissions about nontechnical topics, including:

* That Apple rumor you saw on another website.
* Discussions of Apple policies or procedures.
* Speculations/rumors about unannounced products.
* The status of your 1973 MG Midget restoration. "

"Don't be a troll. A troll is someone who strives to disrupt a constructive conversation by posting flames or specious arguments. Trolls sometimes impersonate another user by posting under a false user name. If you have a troll in your midst, let an Apple Host know."

"Post constructive comments and questions. Unless otherwise noted, your Submission should either be a technical support question or a technical support answer. Feedback about new feature requests or product enhancements are welcome too. Don't post non-constructive complaints, polls, or petitions."

"Do not post a URL unless it directly answers a user's question."



Perhaps if you word your question differently it won't be deleted next time by a Host

 

JimytheAssassin

Posting a positive comment about an experience that has been so unproductive in terms of solving my problem is not positive at all, but I might try your suggestion. Thanks.

 

uh i don't see why you'd be disappointed with the "support" you were getting when they never promised to give support in first place. isn't that discussion board set up mainly for mac users to help each other? anyway if you were looking for help from an actual apple personnel then it makes logical sense to either call their help line or send an email directly to apple support.

 

er I didn't know Apple even had access to this board. Besides, Apple has a forum on their OWN WEBSITE where you can talk about problems.

 

I'm not seeing the big freak-out here. You posted to a forum and got responses, but none of them helped. Do you know how many of those posts go unanswered here? Many. Sometimes people just don't know the answer. If you really needed help, you should have called Apple.

Then, you violated the rules by posting a complaint thread, so they deleted it (as they should have). You then violated the rules again by posting another complaint thread, and then violated them again by linking to this thread where again, you were complaining. And now you feel like Apple service is terrible and you should sell your MBP?
It seems like you're overreacting. Just call Apple service and I'm sure they'll be glad to help you; you'll probably have the problem solved in less time than it took you to make this thread.

 

Well I didn't exactly mean you had to be positive.. I mean hey, lets not beat around the bush.. it sucks to have problems, but if you want to use apples forum you'll have to be a little covert and only ask about the hardware issue..not why apple seems to give you the cold shoulder. There are a lot of mac forums on the net though so spread the question around. As for their tech support, SOMETIMES you get a green leaf that can't help. Ask to speak with someone else, or keep trying until you get the right person. No one wants you to be left with a sour taste of bitter apple

 

The Apple Discussions board is not a place for you to seek support from Apple - only other Mac users will post there in general (it is not an official Apple support route), and as others have stated the forum rules explicitly state rules for what you can post and not.

That said, if you want official support, you call Apple (or, for the Americans, go to the Genius Bar possibly). It's that simple really. Of course we (or other forums) will try to help you, but I guess my point is that anything besides calling them is not "official" support.