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    Exchange macbook?

    Discussion in 'Apple and Mac OS X' started by candyland17, Mar 22, 2009.

  1. candyland17

    candyland17 Newbie

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    I got the 2.0 ghz macbook less than a month ago and when I bought it the salesperson told me it had a backlit keyboard and that was an important feature to me. Unfortunately, he seemed to misunderstand my question and now I want the upgraded version. Will Apple exchange my current Macbook for the 2.4 ghz if I am willing to pay for the price difference/stocking fee?
     
    candyland17, Mar 22, 2009
    #1
  2. Khris

    Khris Yes I am better than you!

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    Why don't you call them and ask them?
     
    Khris, Mar 22, 2009
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  3. haquocdung

    haquocdung Notebook Virtuoso

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    are you talking about upgrading a macbook to a macbook pro or macbook with higher clock speed?
     
    haquocdung, Mar 22, 2009
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  4. Colton

    Colton Also Proudly American

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    I'm pretty sure he's talking about switching the lower end MB for the Higher end MB. ;) And I'm not too sure about switching it after one month, because I thought the return policy was 2 weeks, upgrading or not. I may be wrong but I'm almost positive. :p
     
    Colton, Mar 22, 2009
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  5. AppleUsr

    AppleUsr Notebook Deity

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    i think the return policy is 2 weeks with no restocking fee. 30 days you can but there is a % restocking fee. for computers it works out to about 250 bucks.

    i have the 2.0 ghz version and i do regret every day not getting the 2.4 with the lit keyboard. its such a cool feature to have.

    pack everything up bring it down. tell em i want to exchange this for a higher end model. this is missing features i want. they should do it np if its within 30 days. you may get hit with a restocking fee. if it wasnt to late for me id totally do it myself.
     
    AppleUsr, Mar 22, 2009
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  6. Colton

    Colton Also Proudly American

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    It really is, and I don't think I could go without it. :p I recommend it to all people who aren't the best at touch typing. ;)
     
    Colton, Mar 22, 2009
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  7. ATC

    ATC Notebook Deity

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    Most places only have a 14 day return/exchange period on computers so you may be out of luck. But if the sales person really did mistakenly recommend the wrong model you may have a case for an exchange. But I'm sure they're going to ask you why it took almost a month for you to realize that it was missing this "very important feature". You better have a good answer. :)
     
    ATC, Mar 22, 2009
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