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    Macbook Pro 15" - crack on a screen

    Discussion in 'Apple and Mac OS X' started by asdfzxcv, Feb 2, 2010.

  1. asdfzxcv

    asdfzxcv Notebook Enthusiast

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    I've a problem w/ my Macbook pro 15" Late 2008.
    I found some crack on my screen.

    1. On last Friday. After I went back to my home. I had open my laptop. At first, I had find some scratch on my laptop screen. It's on the bottom right corner of my screen. Then I use my finger w/ a little cloth to clean it. But it became to a little crack on my glass screen. Then I saw something just like a little dent.
    - I always keep my Macbook pro in to a hardcase( AXIO - Black Hardcase, the one I got it from applestore), then carrying it w/my laptop bag with carefully.

    2. Then on Saturday, I went to apple service (retial shop, I had buy my laptop) to claim about a problem on my laptop screen. They took a photo from my laptop and send it to apple. I said that this is not an accident and they agreed that. On my laptop, There is no any scratch outside or beside the point I 've find a crack. They ask me to wait till they get an information from apple service.

    3. Today, I 've got an information from apple.
    They tell that I can't claim what happen on my laptop. Apple does not allow to claim for a problem like this under warranty.But my laptop is not have an any accident cause...
    They tell me...If I have any problem, I can ask their SPS - Supporting produce service staff for this, they refuse it. Or else waiting to talk to their customer relationship service staff tomorrow.

    I'm just worrying about this. Is this crack on my glass screen going to be bigger? I'm very sad about it. So now I'm afraid to open my laptop.

    I've a plan to buy applecare to further a protection plan. My warranty will expire on next 5 days.(I bought my laptop on last Feb. 2009)

    Is there anyway to solve this problem? What I should do???
    Please advice....

    PS... I want to use my laptop at least 2-3 years.
     
    asdfzxcv, Feb 2, 2010
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  2. asdfzxcv

    asdfzxcv Notebook Enthusiast

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    [​IMG]

    Here's a picture...
     
    asdfzxcv, Feb 2, 2010
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  3. Jay_d

    Jay_d Notebook Consultant

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    I wouldn't worry about it, its just the glass overlay and not the lcd. The overlay is available on ebay.
     
    Jay_d, Feb 2, 2010
    #3
  4. free2spam.me

    free2spam.me Notebook Geek

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    From what I've seen, it's a messy and PITA repair job replacing JUST the glass overlay.

    I'd get in touch with Apple if it's seriously a manufacturing fault.
     
    free2spam.me, Feb 3, 2010
    #4