Post Your Conversation with the Apple Store "Chat Now"

Maybe you don't know what I'm talking about, let me explain. Browse Apple's Online Store until you see the "Chat Now" link (as shown in the image below). Sometime it takes a moment to load, so look at a few different products. Then click the link and ask whatever questions you want to. Afterwards, copy and paste the conversation into this thread to share your experience with the NBR Apple community. If you have the time please format your conversation for readability.



I want Leopard, so I asked the "Chat Now" people some questions about the Leopard Up-to-Date Program. I read that some users have been able to take advantage of the program even though they did not meet the qualifications. Well, I bought my Mac in July, so I clearly do not qualify. Needless to say, some information I provided (the date I purchased as October 2nd was a lie). I think that's enough background information, the following conversation was only edited for readability.

This isn't a terribly interesting conversation, sorry. Usually I get "Chat Now" people with female names. Anyways, if you choose to participate please be kind to the Apple employees and use this feature to find relevant information that you can share with everyone. Otherwise, ignore this thread completely .

 

Interesting...does it seem like the responses are "pre-made"?

Looks more helpful than Dell's customer support chats...

 

You are chatting with Mick, an Apple Expert
Hi, my name is Mick. Welcome to Apple!

Mick: Hello, how can I help you?

You: Hello mick. I pre ordered Leopard yesterday and put the shipping address down as my office address. Im actually going to be at home the day it will arrive (26th) can I change the shippig address?

Mick: certainly

Mick: You will need to call our aftersales team

Mick: Would you like the number?

You: Yes please. I assume I cannot do this online?

Mick: Actually you can

Mick: Do you know how to log on to your account

Mick: ?

You: Ah hah, i have just figured out how to do it

You: Thanks Mick. I am all sorted

Mick: you're welcome

Mick: have a good day

You: Bye

Mick: Thanks for using Chat. Please come back if you have anymore queries in the future

Mick: goodbye

Your chat session has ended, if you require further assistance, please wait a few moments and try chatting with us again.

 

Had the pleasure of asking Theresa a few questions this morning--

EDIT:

My response to the Moderator--

 

Friendly Message from a Moderator:

Please try to keep this thread "on track" and in compliance with the forum rules or it will be moved to OT and/or closed.

Thx
Kdawgca
NBR Moderator

 

People should post conversations with mac support where they got discounts. I am interested in what to say to make the mac support budge.

 

There was a moderator edit, Keyo.

And sagebrush, Theresa is a female name...and not sure about their chat centers but it is worth noting that Apple's phone support centers are all in North America, just a note.

 

Actually sam, i changed my reply. And yes, i know it was a moderator