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    Purchased but they CANCELLED my order!!!

    Discussion in 'Apple and Mac OS X' started by sepandee, May 6, 2007.

  1. sepandee

    sepandee Notebook Deity

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    First, read the 1st post on this: http://forum.notebookreview.com/showthread.php?t=121301&page=1

    Now today I go check the status online, and it says it was canceled!!! So I call them and they have no idea why this was done, as no error code was given! I call my bank and they tell me apple didn't even go through with a transaction, let alone a transaction that gets canceled because of balance or other issues. So I go through with another order with apple and before the transaction goes through, the rep tells me the macbook will be shipped sometime b/w the 8th-10th of May and will arrive between the 11th-15th, completely different dates than the ones I got when I called yesterday. Yesterday, the rep told me it will get shipped by Monday (I thought it's a bit weird that they send their products to be shipped on a weekend) and I'll have it LATEST by Friday.

    Now what do I do? They're offering me free expedited shipping but I'm leaving on Friday morning. It's no good for me. And I asked them if because of this error they can ship it faster (I said I don't care about getting free expedited shipping, i just want it expedited NOW!) and they said no.

    Not pleased at all with the customer service :mad: . Very friendly reps, but each one is telling me a different thing. Horrible experience. I'm going to think what to do now, and let me know your opinion.
     
    sepandee, May 6, 2007
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  2. cashmonee

    cashmonee Notebook Virtuoso NBR Reviewer

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    Where are you going to? Perhaps, you could tell Apple to ship it there. Did they explain why the order was canceled?
     
    cashmonee, May 6, 2007
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  3. sepandee

    sepandee Notebook Deity

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    I'm going to Barbados. I actually thought about that but then on my way back I'd have to bring everything back with me (packaging, CDs, and whatever junk it comes with in case i would want to return it).
    Actually because it's a refurbished product, and because they canceled my order, and because they promised me different dates, maybe I can ask them to make an exception for me on the return policy. If they let me return the macbook (if need be, but I doubt it) without its packaging and don't charge me extra, then I might consider doing that.
     
    sepandee, May 6, 2007
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  4. sepandee

    sepandee Notebook Deity

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    Well no they don't ship to the Caribbean. I guess that's it. I'll try again to see if they can make an exception with the shipping, but I'm pretty sure I'm not going to go for a mac now. Have to wait another month, and by then, I must just go with a lenovo t61. :s
     
    sepandee, May 6, 2007
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