Returning a Macbook

My friend purchased a Macbook no more than 5 days ago, and received it yesterday. He bought from the Apple store website, and configured it. He no longer wants it. He felt like he spent too much money on it, and didn't like the new interface. I know it is by no means just cause for a return, but I was wondering if he could return it at all, because Apple's return policy clearly states that

"(RMA) request within 14 calendar days of the receipt of the product. Configure-to-order, personalized or other customized products may not be returned for refund or exchange under any circumstances unless such product is Dead on Arrival".

Does that means he's screwed? Help from anyone familiar with Apple Store returns is greatly appreciated.

 

what do you mean by "new" interface, anyways I think they will take it, if all comes to worse just make up some random problems you are having and pretend that you are really mad about it.

 

I assume he's coming from XP or Vista and hasn't had any time to really adjust to Leopard. But as far as doing an RMA... he very well maybe screwed. But I would try to call Apple up.

 

I would give it more then 5 days, it takes some time moving to something so much different.

 

If he did a custom config (sounds like he did) then you can not return it. You could try calling and seeing if they budge, but I would not count on it.

Sounds like he has buyers remorse. I would suggest he try the machine out for a few more days then make a decision. If he is unable to return it he is fortunate that Mac's hold their value extremely well so he won't loose too much money if he decides to sell.

 

I don't think you can return a customized build... if it's in working condition. Your friend would probably be able to sell it for cost on eBay, though...

 

Ebay would be good. You cant return a customized system?? thats sucks.

 

apple is up front about their return policy, i wouldnt expect much.

tell him ebay is his best choice, and reading before a purchase next time

 

Your friend isn't very bright, I'll tell you that. I really doubt they'll take it back. Well, they'll probably take it back no problem, getting his money back is a different story though, lol. eBay is his best choice.

 

What does RMA mean?

 

Why did he buy it? Had he ever tried Mac OSX or was it just because the computer looks nice? Just curious.

Before switching I spent several months checking, asking and finally trying to see how it adjusted to my usage and how did I feel with Mac OSX.

DrPoi

 

I'm wondering too...

Hehe. My switching story? My friend liked macs and he told me they work really well. I looked up the Macbook - and fell in love with the design. And then voila, my first personal laptop is a Macbok. I don't plan on ever switching back.

 

honestly, I would tell your friend, that it would have taken them much less time to simply call Apple themselves or just go to the store and see for themselves.

no one can really answer this question with any certainty besides Apple, and their contact info is widely available and easily accessible.

 

RMA means "Return Merchandise Authorization"

-Mike

 

A lot of our friends around here have Macbooks. It's kinda become the mainstream thing here, so he bought it without trying it out throughly. Macbooks look very nice though, he had been raving one for weeks.

So I took you guys advise and he called Apple, and they were pretty nice about things. They gave him a return label, and only charged him a 10% restocking fee. I found it awkward that they took back his customized laptop, though the only thing he changed was the RAM.

Thanks a lot tho

 

Well, considering the limited number of customizations, they probably won't have a problem selling those as a refurbs.

 

This is one of the biggest reasons I dislike Apple customer support. Lenovo is a lot of the same way in that you have to make a big issue out of something to return something for a refund once you have opened it. It Apple doesn't even take it back for a refund unopened though that's even worse. Dell and HP both give you at least 21 days to return a product for a full refund and you can return it for whatever reason you think up. You shouldn't be forced to keep something you are not satisfied with, especially when you're paying a high price and may of not been able to see the product in person to use it before buying.