So I got a defective 13" MBP display...now what?

http://www.mac-forums.com/forums/apple-notebooks/155352-macbook-pro-13-screen-issues.html

Exact same problem as this fellow here. My 9C9E seems extremely orange/yellow warm, and the colors are definitely not as saturated as I was expecting when comparing to my calibrated 24" panel.

One thing that struck me as a little weird was that I was looking at threads complaining about "purple looking blues" and "neon greens", but I don't seem to suffer from these issues even though I have the same exact panel as them (9C9E).

What should I do now? I can't take it back to the same store because they'd be likely to still have the same batch. I do have another store to try out, but how should I approach the situation?

 

Return it. If that doesn't work out call Apple directly...whine some more like you did here, and maybe Apple will send you a new unit.

Also, your screen is not defective. A screen is defective if it doesn't work (as in, you see nothing), or there are multiple dead pixels, so I wouldn't be surprised if Apple shoots you down.

 

Wait, I'm whining?

 

Whining, questioning, complaining...whatever. I'm sorry I didn't mean to offend you, but what answer could you possibly expect from here?? Probably one of the following:

1. Return it
2. Exchange it
3. Call Apple and use the Applecare
4. Use it
5. Throw it away
6. Give it to someone who won't care that the colors are "warm" or "cold" or whatever...

There are a lot of people in the world who will never, ever own a MBP. So just suck it up and be thankful for what you have.

 

if they refuse to exchange it,sell it through ebay...also,don't just say my screen is bad-think something else... like it flickers,etc.

 

I just had to go back and check but...you already started a thread on this. Apparently, you called Apple. They said to call them if there were problems with the machine. AirSinner even told you exactly what to expect. I thought I had a bad memory.

 

As others have said, you know the drill. Exchange it. Come back here and moan when you've done it several times.

You're serious, aren't you?

I'm glad I wasn't drinking the tea in front of me when I read that piece of high comedy.

 

At this point because the computer is brand new and it is the newest model of Macbook Pro I would call in buddy. I wouldn't expect any problems from Apple Agents because we are looking for any problems in these computers right now.

 

Any tips on what to tell them if they "think" that the screen is "perfectly fine"? I do freelance graphic design and photography, so semi-accurate colors are pretty important.

 

Have you even tried calibrating the screen? You said you calibrated your 24" so why not do this on the MBP? This is not completely against you but I never understand why people create threads complaining about the default color profile on their Macbooks when they can easily calibrate it with the built in tools?

 

Oh, I thought I mentioned it in the original post - I already tried calibrating, but there's only so much calibration you can do to cover up a bad contrast ratio.

 

^^^
More over anyone slightly serious about colour would probably have a spyder or other external calibrator.
As for apple's response, I doubt they will do anything, unless you can convince them that the unit is defective somehow.
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Honestly, if you're worried about colour then you'd have a calibrator. Heck, most of my mobile uses aren't colour-critical and even I have more calibrators than you can shake a VESA stand at as I find the squint-o-matic calibration procedure pretty useless at the best of times.

However - I'd also have to say that in the case of the Crapbook "Pro" screens - unless you have the 17-inch - calibrators are approaching mootness. I think people may be making the mistake that these 'Pros' are actually machines for professionals.

Still, you could compare and contrast your machines with the shop models and if there's a notable difference, I'm sure it'd be a justifiable case for replacement.