Three MacBook Air with dead/stuck pixels!!!

Hi everyone,

I'm not sure if it's just my luck but I recently bought a 13" macbook air and had to exchange it twice because of dead and stuck pixels issue.

I really feel unlucky, seems like defective pixels are following me everywhere

I'm just wondering if anyone else has the same issue with the new air 13 and 11???

 

Someone I know has at least one dead pixel on their Air. The 11-inch we bought didn't have any.

 

Lucky you!!!

I think I'm going to keep this one as I only have one dead pixel near the top left corner. Don't want the people at my local mac store to think I have OCD

 

lol if you have a problem with it exchange it immediately because that dead pixel will just bug you everyday until it's out of the exchange period and you'll end up regretting it.

 

get it changed again, you pay that much for a premium machine, it should be 100%. dead pixels are pretty much a no no for ANY laptop now.

 

Don't do this... return it.. you are wasting money.. you should be getting a completely perfect system out of the box.

Make sure you get the product you pay for...

 

The thing is, 3 out of 3 Macbook Air had dead pixels. If I exchange it again I might get a worst one

When I last exchanged it, they didn't want to unbox the laptop and check if the screen was dead pixel free...

 

Just keep returning it until you get one that is perfect.
Unbox it at the store to save yourself some time.

 

+1 for exchanging it again. Once you see that dead pixel it will haunt you forever, believe me. Exchange it.

 

Forgive my harsh words but ...

You're being very stupid. You paid good money for a product that should be perfect out of the box ... And you're willing to settle because you "don't want the people at your local apple store to think you have OCD" ... Are you serious?

Why would you care what they think? You keep acting like this and you'll be taken advantage of in other areas of your life. This isn't a Macbook Air thing, it's the attitude towards taking what's rightfully yours. Don't settle for things when you know you deserve and can have better.

 

return. without any doubt, return.

 

again return. if you get tired of it just return the machine for 100% refund. they will give it to you.

I would have returned my MBP if there was as much as a small scratch on it. (luckly it was perfect).

apple bragges about there comsumer service. it's time to take advantage of that.

 

I decided to go back tomorrow and ask for a full refund, I'm probably going to get a Macbook pro after that. 3 out 3 Airs had dead pixels, coincidence or not... I don't care. I lost faith in the Macbook Air.

 

Lol its like Dell Monitors you keep sending them back until you get one without tints or dead pixels. But once you do they're very high quality.

They save money by just putting broken displays in, and some people don't notice. For example a friend bought a 15inch Macbook Pro a couple months ago. When I used it the display had terrible back-light bleeding on both sides, it was very distracting but he didn't even notice and once I pointed it out he didn't seem to care, said he though it looked great to him. Whatever, what you don't know can't hurt you I suppose.

But you obviously notice so don't let them screw you.

 

good man.

you've made the right decision.

 

Apple’s Internal Pixel policy leaked | 9 to 5 Mac Apple’s Internal Pixel policy leaked | Apple Intelligence

 

It's a shame really, we only have 14 days to get a replacement no questions asked.

6 or more dead pixels before they replace the LCD ,it's hard to believe, applecare should provide a better service.

 

Why is Apple Care to blame? If anything, blame the panel manufacturers and their tolerances. It's not Apple's fault at all.

 

good thing about dead pixels is that they are usually there and visible on day 1. if you can't decide within 2 weeks if you want to live with dead pixels or not, something is wrong...with you.

I wouldn't go an hour with a display with dead pixels, much less 2 weeks.

 

Oops wrong thread

 

Last time I had a miscolored pixel issue was on a 2001 refurbished Dell laptop. I got it cheap and the pixel didn't bother me (upper-left side of screen). I couldn't be bothered to ship it back and the laptop was cheap and worked.

I'd bring it to the nearest Apple Store (1/2 mile for me) if I had a bad or dead pixel.

 

Apple sold you the product. They sourced the panel and did the QA on it. If the manufacturer can't get their act together, Apple will move to another source. If Apple's policy is to limit what they cover, that is Apple's policy and not the panel manufacturer's.

If you don't like Applecare, go to another warranty provider or buy another brand of laptop. Otherwise, keep cracking open boxes until you find one that's good. If Apple can't test a display before boxing it, then they deserve the added cost of having to sell them as refurbs or open boxes to more price conscience customers. Apple's cost structure is built around having excellent customer service and if you're feeling you're not getting a product befitting the asking price, you should exchange it until either you're happy or Apple refuses to sell to you.

 

Apple clearly has tolerances that they will accept from their suppliers (which is evident by the policy they have in place). When a customer gets a display which is outside of those limits, they will replace it. This has absolutely nothing to do with AppleCare.

 

But it's Apple's repair policy within Applecare not that of the manufacturer of the panel since there's no guarantee who built the panel across all those devices. When Nvidia made junky video chips that clearly fell out of tolerances, Apple had to extend their warranties to prevent fallout against Apple's reputation. They didn't just respond w/ Nvidia's customer service phone number. There was a settlement between Apple and Nvidia but that wasn't forwarded back to you if your computer miraculously survived through the extended warranty period. The money was meant to settle a violation in the contract between Apple/Nvidia and not between the consumer and Apple. Apple likely went above and beyond to support those machines but that's Apple's choice to increase service levels and not Nvidia's.

Apple is the seller and provider of all warranties within Applecare. If Apple wanted to, they could have a zero defect policy (which you do get when you first buy it by refusing machines w/ dead pixels). They could easily calculate a failure rate and tack that on top of the price of the computer or the extended warranty cost. Apple could also enforce a zero defect policy on their suppliers by refusing to accept out of spec screens but once again, it's their policy and they have responsibility over the final product. Toyota probably bought all the accelerator systems from suppliers but in the end they're the ones that get sued.

If every new customer returns half a dozen MBA's to get one w/o screen defects, it's up to Apple to pick a new source (and to get restitution for the failures). It's not like you as a consumer have any direct say in who Apple uses. As a consumer, if you are not happy w/ a policy/product vote w/ your dollars. Don't just accept it as a variance if it truly doesn't satisfy your requirements. Your agreement is w/ the final product manufacturer and if they aren't delivering for a $1000+ product, find one that does.

 

I couldn't agree more! +1 Rep

 

Agreed, spot on Mishap.

Any attempts to remove or excuse Apple in the equation is very head:ground.

 

I feel your pain. I also received a MacBook Air 13" 2010 with a dead pixel. However, instead of replacing the notebook, Apple decided to repair it. They had me send the unit out to their repair facility in Houston, Texas. I received the notebook back a few days later. The repair guy replaced the display with another display that had a dead pixel, GG. I called back and they had me send it out again, and once again, they returned it with yet another display with a dead pixel (not to mention some damage to the body thanks to careless handling by their repair man).

So now I had gone through 3 units with dead pixels. I called up again, and was promptly escalated to a supervisor of sorts. He tried to argue with me, pulling Apple's dead pixel policy card. I advised him that the fact that they had performed an under-warranty repair for said issue twice without ever telling me of their dead pixel policy, twice, trumped his policy bull. I told him I wanted a replacement as I now had zero confidence in their repair services. He eventually agreed.

The replacement should be arriving within a few days. However, honestly, I don't have a lot of confidence that this unit will be free of any defects. Apple's quality control has obviously gone down the tubes over the past few years, and I'm not sure what recourse I'll have if the new unit is defective again. I'm tempted to just sell it new on Amazon or something, if not just to cut my losses, and go with another brand all together. It's a shame really. I could accept something like this from a cheap notebook, but for over $1,400 for a 13" laptop, this is completely ridiculous..

 

Damn dude, sorry about that luck. I have the highest config MBA 13 from an actual store and it came perfect. Maybe they do better QA with some of these heh...

 

My 2010 uMBP 13 came in perfect as well.

 

Thanks lol. Maybe it is just my bad luck. I have three friends with MacBook Pro's that don't have any problems, so they were surprised that I've gone through three so far with the same dead pixel issue. Well, Apple has officially shipped the brand new unit, but it probably won't arrive until next week sometime, so I have some time to think about either selling it unopened and buying a Sony Z, or just crossing my finders and hoping my luck turns around with it.

 

You don't have an Apple Store around? I have like 3 close by and the one that I bought was in the neighboring state (saving over $100 in taxes).

 

there are many many places without an Apple store...

I have to drive for 2 hours 1 way to get to my nearest one.