Up-To-Date Leopard Shipping Yet?

Hey, I wanted to start this thread to see if the people that are going through the up-to-date (UTD) program and getting there Mac OS X leopard. I know Leopard is starting to ship. But does this include the UTD people or just the Pre Orders.

So if you are going though the UTD program and you OS has shipped please post here.

 

I should also add can you also please post if its at preparded for shipment.

 

Nope, Not shipped yet.

 

I just phoned apple and they are telling me mine order is now preparded for shipment.

 

Mines has not shipped yet

 

I'm hoping it ships soon as well

 

Well for people that ordered the Up-To-Date (UTD) I finally got an answer. Apple said that the UTD copies are shipping out tommorow and will be mailed like any other package. So if you ordered just the 9.95 you get I believe 3-5 days shipping. And if you ordered the faster shipping its 2-3 days. I guess we will have to go through the weekend before we get it and in some time into the next week.

 

Boo! I wish they would have let us redeem our UTD in the Apple Store.

 

I don't understand why they didn't just ship it out with the rest of them. Surely we should get it on friday when others do?

Boo Apple

Boring weekend time.

 

Mine has shipped but won't be here (Canada) till next week. When I ordered it from Apple Canada it said that it would be delivered on friday!! That is why I ordered it from apple. So I plan on going to the store and buying a copy tomorrow at 6pm and I will refuse shipment of my apple copy and get apple to refund me.

 

I Called Apple today as well and they said my UTD shows "prepared for shipment" but the website still says "not yet shipped". The rep said it should be at my house tomorrow but I will wait and see. Somehow I think the UTD customers are gonna get jacked and we have just as much right to receiving it on Friday as someone who paid full price.

 

Ya I am getting the same thing on the apple website, Its says not shipped yet, but when I phone apple they say its prepared for shipment.

 

I never quite understood this line of thinking though. Technically, you're getting an upgrade for free ($10 being the equivalent of average shipping costs) for a prior purchase. Why does that give you the right to get the item at the same level of service as someone who paid for it?

Typically, for any software, you're not automatically entitled to a free upgrade after you've already made your purchase. There are very few exceptions, and usually the best you can get is some sort of upgrade discount.

Apple made two promotions, neither of which it was obligated to give: the offer of delivery by the 26th for retail purchasers of Leopard, and the offer for a free upgrade of the OS if you bought your computer this month. Nowhere did it say it was going to extend the delivery promotion to upgraders.

In fact, as I mentioned elsewhere, if this was a normal piece of software like iWork, you wouldn't even be able to apply for the up-to-date version until the day of release, meaning it probably wouldn't even be shipped until the next business day (Monday).

I mean, I realize everyone's impatient to get their copy ASAP, but given that Apple probably doesn't have capacity to send out infinite copies of the software at its distribution centers in a single day, and that they're probably swamped for release during these couple of days as it is, I think it's fair to the actual paying customers that they'd get first priority.

 

Because I bought a whole new computer. It's not like the UTD customers are really getting Leopard for free. I popped down some good cash for a new computer and met Apple's timely purchase requirements (anytime in October) for Leopard.

It should be a win-win situation for everyone. The retail purchasers get Leopard on Friday and people that bought a new computer should get Leopard at the same time. Yes, the UTD purchasers (myself included) have just as much right to get Leopard at the same time as any retail purchaser.

 

Well no, Leopard's release is today. You bought your computer before that time.

Apple's "timely purchase requirements" are part of a backward-extending promotion from the date of release. No more, no less.

Yes, it may be a good business policy for Apple, but that's irrelevant. There's also the fact that they never explicitly stated on the UTD website that they're offering the same sort of "delivery by" policy as they are for the retail version.

I'm not sure where you see it as win-win for everyone. There's always a cost for someone. Apple would have to bear the costs of overnight shipping for all those UTD orders. It would also have to deal with the increased volume of shipments. The courier services would have an extra burden as well. Ultimately, this may even get reflected back onto the consumers in some form.

 

Ten bucks covers our shipping and the cost of the CD. It's just that there would be very little effort to ship it all at the same time.

What exactly would be the point of not giving it to us at the same time?

After all, everyone who has the UTD program has spent probably well over 1000 dollars in a month with apple. I think it would be appropriate to get it at the same time.

 

I agree. Apple is rewarding the wrong group.

 

You're associating some sort of implicit right to getting the new OS based on buying the computer though, and that just isn't true as a default rule.

Your computer came with an OS that was current and up to date at the time of purchase. The fact that a later OS came out afterwards is irrelevant. I am no more entitled by *right* to get a free copy of Leopard on my June purchase of the MBP than I would be in July or August or even on my October 25 purchase.

It may change consumer expectations, but Apple accounts for that by offering this promotion.

Note that it's an "offer" - not a right. What you're attributing to as a "right" is only a courtesy promotion (okay obviously it's good business too, but they're not *obligated* by consumer right to do so). As such, the manufacturer can set any reasonable conditions it wishes in its promotion as long as it abides by them and still be "fair" -- and Apple never said anywhere that they would give this same type of shipping service for UTD consumers.

 

You need to dump some ice down your pants, taelrak.

Nobody is saying we have a "right" to get our copies of leopard today. We are simply making an observation... and that is... Apple is shipping leopard overnight to everyone who ordered it (even those who did not pay for expediated shipping). Why, Oh why, are they neglecting to give that same promotional courtesy to those consumers who most recently spent thousands of dollars on their products???

A lot of UTD buyers, like me, just purchased their first Mac. I do not feel valued, knowing that I was one of a select few who Apple felt did not deserve to benefit from their overnight courtesy.

I'm not saying "shame on Apple", I'm simply saying that as a brand new Apple customer I wish I felt more valued.

 

my UTD has shipped. I am having some weird stuff happening with the online order status. On one page it says it shipped today and will recieve it on the 29th. The view order status says it shipped yesterday and I will recieve it by the 28th.

 

You may feel that you just spent $2000 on a new computer, but keep in mind that everyone who is buying OSX has spend thousands of dollars on a computer at some point--hence the reason they're purchasing the OS. The fact that you bought a computer does not distinguish you from any other buyer of Leopard. The time at which you bought it has some effect--but Apple is compensating for this already by the free upgrade itself.

You may not have been talking about a "right", but others were. I can't tailor my responses individually to each post.

The observation part ends at the objective fact that Apple is not shipping UTD copies as fast as retail copies. You can't feel neglected or marginalized unless you feel that you are entitled to something that you're not getting. If you don't feel that you have a right to the same treatment, or that it would be "fair" to do so, you wouldn't wish you "felt more valued".

It's not personal--Apple isn't targeting you. Apple is targeting the whole group of UTD users equally and not prejudicing any single individual. I'm not one to support Apple in most cases, but there really wasn't any fraud or misrepresentation or anything in this case.

You should feel valued as a customer - you are getting a free upgrade to the newest OS. If Apple screws up the upgrade process to the degree that your shipment is delayed or lost unreasonably (like some of the Vista upgrade scenarios), then it's another story. We're talking about a delay of 1-2 days however.

 

Thanks for the psychoanalysis. Here's some Rep Power for the money you saved me had I resorted to seeking professional psychological help.

 

You're very welcome. I figured you needed some perspective of the larger picture since the 1-2 day delay made you feel so unvalued.

Apple really does care about you. Really.

 

Regardless of how Apple may make me feel, I always know you love me, taelrak. :wub: xoxo

p.s. thanks for taking my sarcasm like a champ.

 

I have enough love for everyone!

 

We're associated the "right" because Apple said it was there.

They offer the program, we're just saying that there is no reason they couldn't have thrown the envelope in the mail wed. instead of today.

Surely you can't argue with that.

Also, what would it hurt for both groups to get them at the same time? I don't quite understand why you have to psycho-analyze everything and defend Apple's decision.

 

Sure I can. I just argued against it for the past 2-3 posts. I'll argue against it again in this post, which is tediously and unnecessarily long. If you want to skip the whole thing it basically boils down to this: Retail consumers paid for their copy, you didn't (and you BOTH bought computers, so it's not like you paid an $1000 extra or anything).

"Apple would like to give you the opportunity to..."
Consumers do not have a right to get free updates to software after purchasing. As mentioned on the website itself, Apple is giving you the opportunity to do so, and creating a program that entitles you to upgrade. Hence - not a right you as a consumer already have, but one bound and dictated by the terms of its program.

I'll conceded that "Product Availability: October 26, 2007" can be ambiguous if you you interpret it alone out of context. However, since Apple went out of its way to say "Delivers by: October 26, 2007" for the retail version, you can clearly contrast the terms of this program and the retail program.

Think about how many people are waiting for Leopard to arrive on Friday. Although Apple's not really a big company compared to MS in terms of OS marketshare, it surely is still quite a significant number. Preparing packages for shipment is not a fully automated system, especially when the idea is to deliver on a particular day (as opposed to ship on a particular day), a lot of coordination needs to occur. Apple would actually have to divide its labor force such that one group specifically and only ships OSX UTD while the remaining ships the retail package (being more efficient this way). Maybe they simply don't have the work force to spare?

Maybe Apple's distribution centers aren't anywhere near full capacity and can easily handle the extra load. But undoubtedly, it will mean more work for them, and given the cost of choosing to spend that same time putting a shipping label on the package that you've *promised* to deliver by a certain date, and on the package for which you've made no such promise, I don't think it's a very hard choice.

Even if Apple had the means to do so, however, there are still compelling reasons not to.

For example, assuming Apple wants to do its best to minimize how many people get the software before Friday, they'll be processing shipments all through the week and then sending them out for either 2-day or overnight - and of course both of those shipping options are quite expensive.

Even 2-day delivery of media would cost more than the $10 you paid. Could you justify Apple digging into its own pockets to subsidize you? If not, then Apple would have to ship your UTD earlier (before they ship out the retail copies overnight or 2day). Ground shipping beyond 2-3 days is on a "delivery by" guarantee, meaning that depending on location, many people would get their UTD copies before Friday -- before even retail consumers.
Although there are already stories of people getting Leopard on Wed and Thursday, the number of such incidents would rise sharply if Apple used such shipping methods on a wide scale.

Obviously there are a lot of "ifs" here, but the point is that people keep asking for more and more when Apple is already giving them a lot already. Think about people on the other side - the people who are being slave-driven to peel shipping labels and prepare your shipments. At the very least, this delay, even if by only a day, gives them some breathing room. Think of the poor FedEx people who have to carry that many more boxes in their trucks and make that many more deliveries!

O the humanity!

 

I'm not going to touch the rest because we just won't agree

... but the UTD ship via the USPS

 

That's sort of the point. I used FedEx as an example because it gave the best on-day delivery odds and *still* would have made the scenario impractical. Using USPS would have just emphasized that point even more.

USPS ground delivery stretches from a period of next-day to 2 weeks. How do you expect Apple to time it so that they deliver on Friday--not a day before, not a day after? Even worse, USPS shipping is less automated than FedEx or UPS for businesses.

Once we start getting into the range of day-guaranteed delivery, the cost rises (a cost that you as an UTD consumer do not directly pay).

EDIT: Just to clarify, USPS bulk shipping is actually more automated than FedEx for businesses in the sense that you just need to sit there with a pile of the things and wait for the PB machine to spit out labels. However, USPS express, overnight and the like (which would be what you'd need to use to ensure "delivery by" status) isn't really automated to the same degree.

 

Keep in mind Taelrak that Apple needs customers to stay in business just like Microsoft. Companies aren't so pimp that they don't need customers to make money. Don't make it sound like Apple is doing it's customers favors just because they are extending a courtesy. There was no reason for Apple to delay the UTD customers (myself being one) just because all we did (in your mind) was pay $9.95 for shipping.
You are saying that both the retail customers and the UTD customers both bought computers. Technically yes but many of the retail customers have G4's and G5's and that's not the same as buying a new computer.

Most of the UTD customers got theirs sent via U.S. mail while the retail orders were shipped FexEx, I ordered mine on the 16th, it could have been shipped FedEX or shipped earlier in the mail. Again there's just no reason to have waited till the last day to ship mine as I ordered on the day of the announcement.
No biggie at this point it's just that everyone that ordered early enough should have been able to spend this weekend getting Leopard installed and enjoying it since this is Apple's big launch event.
You seem to feel the need to C-Block someone's fun.

I'll keep on the lookout for when you buy something new from Apple and feel the need to complain about it. I'll make sure to straighten you out about it as you have so humbly done for us.

 

You can start with my brand new AEBS that I haven't used for weeks now while waiting for the next firmware update since AppleCare won't/can't/doesn't want to fix it as part of a "known issue that isn't hardware related and should be fixed by an upcoming firmware update at an undisclosed time" then

Or the new MagSafe adapter that came out a week after I bought my MBP that I didn't get and ordered separately.

Or that same adapter that I still haven't gotten after being delayed for 2 months and eventually being placed onto a general hold of all adapters by Apple as they plan a new refresh of it.

I'm sure I can find plenty of things to complain about, including the fact that my own copy of Leopard won't be arriving until this week

 

i received my UTD this morning. It doesn't come in the same packaging as the normal leapord. All it is, is a sleave with the manual and disk. I dont think it is a full version of leapord. I think its only an upgrade version.

 

I don't think Apple actually does "upgrade versions". That's pretty much a Microsoft thing to sell you the whole disk with half the features unlocked unless you pay for a more expensive license code.

It might say "upgrade" but it has everything in it to do a clean install.

Retail Leopard itself consists of only a manual and the single DVD (and the 2 stickers), so you're not missing much -- unless you really really want that nested cardboard box.

 

Yeah, Apple's discs are Install Discs really...they're full versions. There are no OS X Upgrade versions.

 

really, i looked and couldn't find any option for a erase and install or achieve and install. All i saw was upgrade. Guess it really doesn't matter, leopard running great and I couldn't be happier.

 

Hmm, that's weird. My UTD discs gave that option. This is my third Mac in which I had to get the UTD discs and all has been great. Leopard like all the UTD discs in the past is not an upgrade disc. When you insert and click to install Mac OS X the install screen shows up but you have the option to go into Disk Utility and fully erase and reformat then install Leopard. The UTD disc has to see a copy of Mac OS X on the system. So for example if you zero your HDD by accident then the UTD disc won't see OS X and won't allow the install. Do a clean install as it's truly the best course of action if you don't want any issues. Have fun, I love Leopard.

 

Another who did a clean install with an UTP disc. It should be the same as retail.

 

My UTD disk was dispatched on the 26th and arrived on Monday (29th), I'm in the UK. I missed the clean install option first time round - the first dialogue screen says something like Options in the bottom left, the next dialogue says something like Customize. It's the first one you want to select a clean install, the second one is for software configs.

My 2.4Ghz SR MBP seemed a little choppy after the upgrade so I did a clean install over that - I've only had the MBP for a couple of weeks so there was little to lose. The clean install does seem snappier, and it automatically puts all the new stuff like Spaces and the Documents/Download stacks where Apple intended them to be.

All that said, even with the clean install it took a couple of hours of use for Leopard to feel as responsive as Tiger, and I'm noticing that my Expose/Dashboard F keys keep getting forgotten by the system. I'm loving Leopard inspite of this. Compared to the Vista upgrade which I got on day 1 of public release this upgrade's been a fantastic experience, so far!

 

I am in chicago,it shipped on 26th via USPS, but still no delivery

 

My UTD arrived on Monday morning. Did a clean install. Love it! A beautiful GUI!!

 

I have the Retail Version of Leopard so I'm not sure about this, but TUAW says that the "Drop-In" Upgrade Leopard DVDs require Tiger to be installed. I'm not sure if the Drop-In DVD is different from the Up-to-Date DVD or not.

TUAW: Leopard Spotlight: the upgrade disc gripe

 

It's not truly a clean install unless you use Disk Utility to erase reformat and install then you shouldn't have any issues. I did a full reformat and clean install of Leopard on my new iMac with the UTD disks and it runs beautifully and snappier than tiger. No issues whatsoever.