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    2 DVD drives unresponsive

    Discussion in 'ASUS Gaming Notebook Forum' started by russman738, Jun 5, 2012.

  1. russman738

    russman738 Newbie

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    I have an ASUS G73JH. The internal DVD has become unresponsive. Drivers can be uninstalled then reinstalled normally, the drive is still visible in Device Manager, it just won't read any DVD or CD's. I then purchased an external DVD drive. Plugged it in, drivers installed no problem. I place DVD inside external drive, blinky light blinks, but disc will not be read. There are no error messages. I have plugged it into 2 friends laptops and it worked no problem. I've tried every unresponsive DVD drive fix I've found so far, but with no success. I'm beginning to think my internal DVD drive works fine (because of similar problem with the new external.)

    I cannot say how long the problem with the internal drive has been present, I haven't used discs in a while. I tried rolling back windows updates, but no success. I tried different BIOS versions (209, 213), no success. I did use a friends external dvd drive successfully (only installed 2 games) but then that drive started making Windows Explorer "not responding" until I disconnected it. I would have tried using my recovery discs if they weren't thousands of miles away right now. Please help.

    OS is Win7 SP1

    Thanks for your time.
    Russ
     
    russman738, Jun 5, 2012
    #1
  2. Support.4@XOTIC PC

    Support.4@XOTIC PC Company Representative

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    If you still have your recovery partition, you can create your own recovery discs. This would be suggested, then try setting it back to factory settings to see if the drive responds.
     
    Support.4@XOTIC PC, Jun 5, 2012
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  3. dstrakele

    dstrakele Notebook Consultant

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    dstrakele, Jun 5, 2012
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  4. Inferno1217

    Inferno1217 Notebook Consultant

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    I f you have Daemon Tools with sptd installed, remove it and see if that fixes the issue. I have seen this before. (you might want to remove any virtual drive software for that matter)
     
    Inferno1217, Jun 5, 2012
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  5. russman738

    russman738 Newbie

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    I have recovery discs back in the states (in afghanistan now), but no recovery partition. My next step will to have them mailed to me if all else fails.

    I have used Microsoft Fixit for both internal and external drives. Internal, it fails to fix the problem. External, it fails to read any media.

    I do not have Daemon Tools. I have just installed VMware, I'll play with that and see if thats causing problems.
    One of the fixes I tried was to remove any DVD burning software, which I've done, and didn't help. Also tried the UpperFilter and LowerFilter, which was also unsuccessful. Thanks for the suggestions.
     
    russman738, Jun 5, 2012
    #5