ASUS G73JH - ASUS AI recovery issues

In light of recent events, I've decided to try and restore my ASUS G73JH to a factory install setting. However, I never burned the recovery discs with ASUS AI Recovery, mostly because I didn't know that's what it was actually for.

I do have some questions however.

-I've read that it was best to update the ASUS AI Recovery program from its factory-issued version, but I can't actually find any updates to the program. Is this mandatory since I haven't got a 1tb hard drive?

-When I attempt to burn the generated ISO to the DVDs, the burning instantly fails. I am attempting to do this with Maxell DVD+Rs, but I remember having similar failures when trying to use the same type of CD to burn a system restore disk and when trying to burn a standard DVD, yet a TDK CD-R burned a system restore disk successfully. Is it just a matter of using a bad format of writable DVD?

 

This utility is integrated with the OS. You can't update the program unless ASUS tech support provides it. However it shouldn't be an issue using the built-in software unless recovery partition is damaged. Try creating the ISO files instead of direct burn, see what happens.

 

ASUS AI Recovery doesn't give me that option unfortunately. It's a linear process of creating the ISO and immediately burning it to the requested media, unless there's a way I don't know of

 

So as it turns out, yeah, it was just the media. Maxell brand DVD+Rs wouldn't burn right, but using Memorex band DVD-Rs worked just fine.

Unfortunately as it turns out even resetting to a factory setting didn't resolve my problems. Windows Update and Windows Index still don't work. Back to square one.

Thanks still.

 

What was the issue you were having? And you said even with factory reset the issue persisted?

 

The laptop started freezing back in July, had to get the hard drive and motherboard replaced, but the original hard drive was cloned over to a newer, slightly bigger hard drive when I did. When all was said and done everything worked, except for the fact windows update and windows index don't work anymore and there are some programs I can't install. No idea what the issue is but even restoring the Asus to the factory installation didn't fix anything.

 

What happened when you executed windows update and WEI? Do you have any error message/code available? Have you tried doing a clean install from an ISO?