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    ASUS G73JH White screen, black screen, and freezing

    Discussion in 'ASUS Gaming Notebook Forum' started by oogawooga, Dec 1, 2010.

  1. oogawooga

    oogawooga Notebook Guru

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    okay i am sooo upset after waiting about 10 days for my g73....

    first thing i did was i formatted with windows 7 ultimate 64bit

    installed all drivers from asus site

    i am currently using Version 2010.1026.2246.39002
    and using the latest bios which is 211

    while i'm playing heroes of newerth i either get the black screen, or white screen... is there a fix for this?
     
    oogawooga, Dec 1, 2010
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  2. woonkill

    woonkill Notebook Enthusiast

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    Try upgrading/downgrading Catalyst Control Center. If you don't have it, install it
     
    woonkill, Dec 1, 2010
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  3. oogawooga

    oogawooga Notebook Guru

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    the thing is ati only offers the latest version, so i can't find the older ones, and the stock video from the asus website doesn't work either
     
    oogawooga, Dec 1, 2010
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  4. Toxictaru

    Toxictaru Notebook Consultant

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    Are other games causing the same problem?
     
    Toxictaru, Dec 2, 2010
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  5. oogawooga

    oogawooga Notebook Guru

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    i used the heaven benchmark 2.1 and it still happened

    it went all black once/black with veritical lines and i could not see anything but i could still hear the sounds
     
    oogawooga, Dec 2, 2010
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  6. Toxictaru

    Toxictaru Notebook Consultant

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    Have you updated your vBIOS?
     
    Toxictaru, Dec 2, 2010
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  7. oogawooga

    oogawooga Notebook Guru

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    oogawooga, Dec 2, 2010
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  8. Toxictaru

    Toxictaru Notebook Consultant

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    Try a search for previous versions of catalyst then. 10.8 was pretty stable, and should still be around. I have a copy laying around, but nowhere to drop it :(
     
    Toxictaru, Dec 2, 2010
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  9. oogawooga

    oogawooga Notebook Guru

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    oh i forgot to ask.... is the desktop drivers the same as the mobility drivers??
    theyre both named the same afterall... oh and thanks for the replies i really appreciate it
     
    oogawooga, Dec 2, 2010
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  10. Toxictaru

    Toxictaru Notebook Consultant

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    The easiest answer is no, they're different. This isn't necessarily true, and others will tell you as much. Desktop drivers can be modded to run on mobility hardware, and work just fine (see 10.9 and some 10.10 drivers).

    For simplicity sake, use mobility drivers for mobility hardware.
     
    Toxictaru, Dec 2, 2010
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  11. iemie

    iemie Notebook Consultant

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    Maybe your GPU is overheating Oogawooga. Check your temps

    iemie
     
    iemie, Dec 2, 2010
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  12. oogawooga

    oogawooga Notebook Guru

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    what software do i use to find out?, and i dont think its overheating its always very cool and the fan never spins loud. it happens randomly even when browsing but it happens more often when gaming

    ps. so far... ive gotten a white, black, and purple screen
     
    oogawooga, Dec 2, 2010
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  13. oogawooga

    oogawooga Notebook Guru

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    ok idle its about 50C... then i run heaven 2.1 and it keeps climbing
    first time it grey screened at 67c then 2nd time at 63c

    im using catalyst 10.8
    and the vbios 9.3 from official asus rog g73 site

    update: i went back to stock gpu and it grey screened within 10 secs of heaven 2.1
     
    oogawooga, Dec 2, 2010
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  14. Chastity

    Chastity Company Representative

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    You need to be on: BIOS 209 or 211, the 93vBIOS, and updated to a current Catalyst.
     
    Chastity, Dec 2, 2010
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  15. oogawooga

    oogawooga Notebook Guru

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    yeah im on bios 211, and have already tried 10.11, 10.8, 10.7 and stock, but still no luck =[ i dont have to be gaming and it can still shut off, but it occurs much more often when i do

    EX:
    -when i first turned on my computer windows was applying update and was stuck at 0 for quite some time, and then i got a blueishgrey screen death

    -i turned on the computer and double clicked mozilla right away without letting everything load and got a white screen

    oh and for some reason i think ive gsod faster on the stock drives which is really wierd

    additional info
    my bios is g73Jh 211
    my video bios is 012.020.000.032.0383.G730

    btw ive already tried 10.4-10.8 10.9-10.11 and they all still get a gray, or black screen
    10.6 lasted the longest (25mins lol....)
     
    oogawooga, Dec 2, 2010
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  16. Toxictaru

    Toxictaru Notebook Consultant

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    It isn't heat if it is dropping at 67C.
     
    Toxictaru, Dec 2, 2010
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  17. oogawooga

    oogawooga Notebook Guru

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    do you think i have a defected video card? =[
     
    oogawooga, Dec 2, 2010
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  18. Toxictaru

    Toxictaru Notebook Consultant

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    Always possible, I'd rather see you try more software solutions first. Software is so much easier to fix :p
     
    Toxictaru, Dec 2, 2010
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  19. oogawooga

    oogawooga Notebook Guru

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    idk ive pretty much tried all drivers, and not even the stock ones work... i feel so hopeless and T_T
     
    oogawooga, Dec 2, 2010
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  20. oogawooga

    oogawooga Notebook Guru

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    guess what.... my laptop's video finally doesnt display anything zzzzzzzz. ASUS let me down hard maybe ill just buy another gateway fx
     
    oogawooga, Dec 2, 2010
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  21. Toxictaru

    Toxictaru Notebook Consultant

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    Even on POST? If it can POST, you can probably do something still. Even though it doesn't make much sense, have you tried going back to Home Premium?
     
    Toxictaru, Dec 3, 2010
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  22. oogawooga

    oogawooga Notebook Guru

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    i dont see anything at all haha, imma just return it for a refund SIGH and theres no more in stock at newegg or tiger.. well i really appreciate your help thanks alot!
     
    oogawooga, Dec 3, 2010
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  23. iemie

    iemie Notebook Consultant

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    Do you mean its broken now? Nothing on your screen at all ??
    Because I was just going to say that it does indeed look like a hardware fault to me. Or that the card is not seated properly or something like that.

    Another thing you could try is to try a different vBIOS. I had the occasional gsod on the updated ASUS vBIOS so I went back to the MSI one and have been on it ever since with no problems whatsoever. You’ll find the MSI vBIOS here: http://go.notebookreview.com/?id=52...gsod-fix-g73-owners-vbios-update-guide-4.html

    Another one you could try is this one found here: http://go.notebookreview.com/?id=52...015-g73-gsod-fixes-resources.html#post6444967

    It has slightly lower voltages so I believe but I haven’t tried that one out myself.

    Good luck.

    iemie
     
    iemie, Dec 3, 2010
    #23