ASUS G74SX auto shutdown

Hi I bought the above today but when i tried running WOW, less than a minute later it auto shut downs.

Could it be a overheating issue?

Or could it because I have yet to finish downloading WOW fully? The downloader was at the 20% mark when i started playing....

and advice?

thanks
tkh

 

Download HWiNFO 64, and check what the temps are at idle. If your idle temps are around 50C-60C, then launch WoW and check the max temps after having the game run for a while. If you're idling at 70C or above, don't bother with running a load test. In any case, you can post your temps here and we'll advise you depending on what your issue is.

 

Hi thanks for your reply.

I am not so sure which temp I should be looking for so I willposting the entire chunk here...my apologies....

Spoiler

Sensors @ 17.03.2012 00:54:39 ---------------------------------------------

[System]
Virtual Memory Commited 2770.000 MB
Virtual Memory Available 13566.000 MB
Virtual Memory Load 16.000 %
Physical Memory Used 2087.000 MB
Physical Memory Available 6081.000 MB
Physical Memory Load 25.000 %
[CPU #0]
Core #0 VID 1.211 V
Core #1 VID 0.750 V
Core #2 VID 0.750 V
Core #3 VID 0.750 V
Core #0 Clock 3093.2 MHz
Core #1 Clock 798.3 MHz
Core #2 Clock 798.3 MHz
Core #3 Clock 798.3 MHz
Core #0 Thread #0 Usage 20.1 %
Core #0 Thread #1 Usage 0.0 %
Core #1 Thread #0 Usage 2.0 %
Core #1 Thread #1 Usage 0.0 %
Core #2 Thread #0 Usage 2.7 %
Core #2 Thread #1 Usage 0.0 %
Core #3 Thread #0 Usage 4.1 %
Core #3 Thread #1 Usage 2.0 %
Total CPU Usage 3.9 %
On-Demand Clock Modulation 100.0 %
[CPU Digital Thermal Sensor]
CPU#0 Core0 58.0 °C
CPU#0 Core1 50.0 °C
CPU#0 Core2 46.0 °C
CPU#0 Core3 49.0 °C
[Intel CPU #0]
Memory Ambient 30.0 °C
CPU Package 58.0 °C
CPU IA Cores 58.0 °C
CPU GT Cores 57.0 °C
CPU Package Power 11.248 W
IA Cores Power 6.905 W
ICC DIV1-S: Display 120.0 MHz
ICC DIV2-S: BCLK/DMI/PEG/PCIe/PCI33/SATA/USB3 100.0 MHz
ICC DIV4: Display Bending 100.0 MHz
ICC DIV1-NS: Display 120.0 MHz
ICC DIV2-NS: BCLK/DMI/PEG/PCIe/PCI33/SATA/USB3 100.0 MHz
[S.M.A.R.T.]
ST95005620AS [5YX1HJF2] 43.0 °C
ST95005620AS [5YX1HJF2] Airflow 43.0 °C
[S.M.A.R.T.]
ST95005620AS [5YX1CE6F] 37.0 °C
ST95005620AS [5YX1CE6F] Airflow 37.0 °C
[nVidia GPU[#0] nVIDIA GeForce GTX 560M (GF116M)]
GPU Temperature 49.0 °C
GPU Shader Clock 101.0 MHz
GPU Geometry Clock 50.5 MHz
GPU Memory Clock 135.0 MHz
GPU Fan 100.000 %
[NVAPI @ GPU[#0] nVIDIA GeForce GTX 560M (GF116M)]
GPU Temperature 49.0 °C
GPU Voltage 0.812 V
GPU Core Load 4.0 %
GPU Memory Controller Load 10.0 %
GPU Video Engine Load 0.0 %
GPU Video Bus Load 0.0 %
GPU Memory Load 11.6 %
GPU Memory Allocated 356.633 MB
[Battery]
Battery Voltage 16.623 V
Current Capacity 77.070 Wh
Current Capacity 100.000 %

Sensors @ 17.03.2012 00:54:41 ---------------------------------------------

[System]
Virtual Memory Commited 2768.000 MB
Virtual Memory Available 13567.000 MB
Virtual Memory Load 16.000 %
Physical Memory Used 2085.000 MB
Physical Memory Available 6083.000 MB
Physical Memory Load 25.000 %
[CPU #0]
Core #0 VID 1.146 V
Core #1 VID 1.226 V
Core #2 VID 0.750 V
Core #3 VID 0.745 V
Core #0 Clock 2793.9 MHz
Core #1 Clock 2793.9 MHz
Core #2 Clock 798.3 MHz
Core #3 Clock 798.3 MHz
Core #0 Thread #0 Usage 11.7 %
Core #0 Thread #1 Usage 0.0 %
Core #1 Thread #0 Usage 2.0 %
Core #1 Thread #1 Usage 0.0 %
Core #2 Thread #0 Usage 4.1 %
Core #2 Thread #1 Usage 0.0 %
Core #3 Thread #0 Usage 3.4 %
Core #3 Thread #1 Usage 0.6 %
Total CPU Usage 2.7 %
On-Demand Clock Modulation 100.0 %
[CPU Digital Thermal Sensor]
CPU#0 Core0 56.0 °C
CPU#0 Core1 48.0 °C
CPU#0 Core2 45.0 °C
CPU#0 Core3 49.0 °C
[Intel CPU #0]
Memory Ambient 30.0 °C
CPU Package 56.0 °C
CPU IA Cores 56.0 °C
CPU GT Cores 55.0 °C
CPU Package Power 10.123 W
IA Cores Power 5.794 W
ICC DIV1-S: Display 120.0 MHz
ICC DIV2-S: BCLK/DMI/PEG/PCIe/PCI33/SATA/USB3 100.0 MHz
ICC DIV4: Display Bending 100.0 MHz
ICC DIV1-NS: Display 120.0 MHz
ICC DIV2-NS: BCLK/DMI/PEG/PCIe/PCI33/SATA/USB3 100.0 MHz
[S.M.A.R.T.]
ST95005620AS [5YX1HJF2] 43.0 °C
ST95005620AS [5YX1HJF2] Airflow 43.0 °C
[S.M.A.R.T.]
ST95005620AS [5YX1CE6F] 37.0 °C
ST95005620AS [5YX1CE6F] Airflow 37.0 °C
[nVidia GPU[#0] nVIDIA GeForce GTX 560M (GF116M)]
GPU Temperature 48.0 °C
GPU Shader Clock 101.0 MHz
GPU Geometry Clock 50.5 MHz
GPU Memory Clock 135.0 MHz
GPU Fan 100.000 %
[NVAPI @ GPU[#0] nVIDIA GeForce GTX 560M (GF116M)]
GPU Temperature 48.0 °C
GPU Voltage 0.812 V
GPU Core Load 7.0 %
GPU Memory Controller Load 12.0 %
GPU Video Engine Load 0.0 %
GPU Video Bus Load 0.0 %
GPU Memory Load 11.6 %
GPU Memory Allocated 355.945 MB
[Battery]
Battery Voltage 16.623 V
Current Capacity 77.070 Wh
Current Capacity 100.000 %

Sensors @ 17.03.2012 00:54:43 ---------------------------------------------

[System]
Virtual Memory Commited 2767.000 MB
Virtual Memory Available 13569.000 MB
Virtual Memory Load 16.000 %
Physical Memory Used 2085.000 MB
Physical Memory Available 6084.000 MB
Physical Memory Load 25.000 %
[CPU #0]
Core #0 VID 1.221 V
Core #1 VID 0.740 V
Core #2 VID 1.226 V
Core #3 VID 1.226 V
Core #0 Clock 2993.5 MHz
Core #1 Clock 798.3 MHz
Core #2 Clock 2793.9 MHz
Core #3 Clock 2793.9 MHz
Core #0 Thread #0 Usage 18.0 %
Core #0 Thread #1 Usage 0.0 %
Core #1 Thread #0 Usage 9.7 %
Core #1 Thread #1 Usage 0.0 %
Core #2 Thread #0 Usage 7.6 %
Core #2 Thread #1 Usage 0.0 %
Core #3 Thread #0 Usage 11.1 %
Core #3 Thread #1 Usage 2.0 %
Total CPU Usage 6.1 %
On-Demand Clock Modulation 100.0 %
[CPU Digital Thermal Sensor]
CPU#0 Core0 60.0 °C
CPU#0 Core1 52.0 °C
CPU#0 Core2 47.0 °C
CPU#0 Core3 47.0 °C
[Intel CPU #0]
Memory Ambient 30.0 °C
CPU Package 60.0 °C
CPU IA Cores 60.0 °C
CPU GT Cores 60.0 °C
CPU Package Power 15.189 W
IA Cores Power 10.814 W
ICC DIV1-S: Display 120.0 MHz
ICC DIV2-S: BCLK/DMI/PEG/PCIe/PCI33/SATA/USB3 100.0 MHz
ICC DIV4: Display Bending 100.0 MHz
ICC DIV1-NS: Display 120.0 MHz
ICC DIV2-NS: BCLK/DMI/PEG/PCIe/PCI33/SATA/USB3 100.0 MHz
[S.M.A.R.T.]
ST95005620AS [5YX1HJF2] 43.0 °C
ST95005620AS [5YX1HJF2] Airflow 43.0 °C
[S.M.A.R.T.]
ST95005620AS [5YX1CE6F] 37.0 °C
ST95005620AS [5YX1CE6F] Airflow 37.0 °C
[nVidia GPU[#0] nVIDIA GeForce GTX 560M (GF116M)]
GPU Temperature 48.0 °C
GPU Shader Clock 101.0 MHz
GPU Geometry Clock 50.5 MHz
GPU Memory Clock 135.0 MHz
GPU Fan 100.000 %
[NVAPI @ GPU[#0] nVIDIA GeForce GTX 560M (GF116M)]
GPU Temperature 48.0 °C
GPU Voltage 0.812 V
GPU Core Load 4.0 %
GPU Memory Controller Load 10.0 %
GPU Video Engine Load 0.0 %
GPU Video Bus Load 0.0 %
GPU Memory Load 11.6 %
GPU Memory Allocated 355.070 MB
[Battery]
Battery Voltage 16.623 V
Current Capacity 77.070 Wh
Current Capacity 100.000 %

Sensors @ 17.03.2012 00:54:46 ---------------------------------------------

[System]
Virtual Memory Commited 2758.000 MB
Virtual Memory Available 13577.000 MB
Virtual Memory Load 16.000 %
Physical Memory Used 2084.000 MB
Physical Memory Available 6084.000 MB
Physical Memory Load 25.000 %
[CPU #0]
Core #0 VID 1.226 V
Core #1 VID 1.221 V
Core #2 VID 0.745 V
Core #3 VID 0.750 V
Core #0 Clock 2793.9 MHz
Core #1 Clock 2993.5 MHz
Core #2 Clock 798.3 MHz
Core #3 Clock 798.3 MHz
Core #0 Thread #0 Usage 14.6 %
Core #0 Thread #1 Usage 0.0 %
Core #1 Thread #0 Usage 8.5 %
Core #1 Thread #1 Usage 0.0 %
Core #2 Thread #0 Usage 6.0 %
Core #2 Thread #1 Usage 0.0 %
Core #3 Thread #0 Usage 6.7 %
Core #3 Thread #1 Usage 0.0 %
Total CPU Usage 4.5 %
On-Demand Clock Modulation 100.0 %
[CPU Digital Thermal Sensor]
CPU#0 Core0 55.0 °C
CPU#0 Core1 54.0 °C
CPU#0 Core2 54.0 °C
CPU#0 Core3 48.0 °C
[Intel CPU #0]
Memory Ambient 30.0 °C
CPU Package 54.0 °C
CPU IA Cores 54.0 °C
CPU GT Cores 54.0 °C
CPU Package Power 12.914 W
IA Cores Power 8.555 W
ICC DIV1-S: Display 120.0 MHz
ICC DIV2-S: BCLK/DMI/PEG/PCIe/PCI33/SATA/USB3 100.0 MHz
ICC DIV4: Display Bending 100.0 MHz
ICC DIV1-NS: Display 120.0 MHz
ICC DIV2-NS: BCLK/DMI/PEG/PCIe/PCI33/SATA/USB3 100.0 MHz
[S.M.A.R.T.]
ST95005620AS [5YX1HJF2] 43.0 °C
ST95005620AS [5YX1HJF2] Airflow 43.0 °C
[S.M.A.R.T.]
ST95005620AS [5YX1CE6F] 37.0 °C
ST95005620AS [5YX1CE6F] Airflow 37.0 °C
[nVidia GPU[#0] nVIDIA GeForce GTX 560M (GF116M)]
GPU Temperature 47.0 °C
GPU Shader Clock 101.0 MHz
GPU Geometry Clock 50.5 MHz
GPU Memory Clock 135.0 MHz
GPU Fan 100.000 %
[NVAPI @ GPU[#0] nVIDIA GeForce GTX 560M (GF116M)]
GPU Temperature 47.0 °C
GPU Voltage 0.812 V
GPU Core Load 0.0 %
GPU Memory Controller Load 8.0 %
GPU Video Engine Load 0.0 %
GPU Video Bus Load 0.0 %
GPU Memory Load 11.6 %
GPU Memory Allocated 355.551 MB
[Battery]
Battery Voltage 16.623 V
Current Capacity 77.070 Wh
Current Capacity 100.000 %

Sensors @ 17.03.2012 00:54:48 ---------------------------------------------

[System]
Virtual Memory Commited 2758.000 MB
Virtual Memory Available 13578.000 MB
Virtual Memory Load 16.000 %
Physical Memory Used 2083.000 MB
Physical Memory Available 6085.000 MB
Physical Memory Load 25.000 %
[CPU #0]
Core #0 VID 0.735 V
Core #1 VID 1.221 V
Core #2 VID 0.745 V
Core #3 VID 0.745 V
Core #0 Clock 798.3 MHz
Core #1 Clock 2993.7 MHz
Core #2 Clock 798.3 MHz
Core #3 Clock 798.3 MHz
Core #0 Thread #0 Usage 10.4 %
Core #0 Thread #1 Usage 0.0 %
Core #1 Thread #0 Usage 5.5 %
Core #1 Thread #1 Usage 0.0 %
Core #2 Thread #0 Usage 4.8 %
Core #2 Thread #1 Usage 0.0 %
Core #3 Thread #0 Usage 9.0 %
Core #3 Thread #1 Usage 0.6 %
Total CPU Usage 3.8 %
On-Demand Clock Modulation 100.0 %
[CPU Digital Thermal Sensor]
CPU#0 Core0 56.0 °C
CPU#0 Core1 47.0 °C
CPU#0 Core2 45.0 °C
CPU#0 Core3 44.0 °C
[Intel CPU #0]
Memory Ambient 30.0 °C
CPU Package 58.0 °C
CPU IA Cores 58.0 °C
CPU GT Cores 57.0 °C
CPU Package Power 10.911 W
IA Cores Power 6.592 W
ICC DIV1-S: Display 120.0 MHz
ICC DIV2-S: BCLK/DMI/PEG/PCIe/PCI33/SATA/USB3 100.0 MHz
ICC DIV4: Display Bending 100.0 MHz
ICC DIV1-NS: Display 120.0 MHz
ICC DIV2-NS: BCLK/DMI/PEG/PCIe/PCI33/SATA/USB3 100.0 MHz
[S.M.A.R.T.]
ST95005620AS [5YX1HJF2] 43.0 °C
ST95005620AS [5YX1HJF2] Airflow 43.0 °C
[S.M.A.R.T.]
ST95005620AS [5YX1CE6F] 37.0 °C
ST95005620AS [5YX1CE6F] Airflow 37.0 °C
[nVidia GPU[#0] nVIDIA GeForce GTX 560M (GF116M)]
GPU Temperature 47.0 °C
GPU Shader Clock 101.0 MHz
GPU Geometry Clock 50.5 MHz
GPU Memory Clock 135.0 MHz
GPU Fan 100.000 %
[NVAPI @ GPU[#0] nVIDIA GeForce GTX 560M (GF116M)]
GPU Temperature 47.0 °C
GPU Voltage 0.812 V
GPU Core Load 0.0 %
GPU Memory Controller Load 8.0 %
GPU Video Engine Load 0.0 %
GPU Video Bus Load 0.0 %
GPU Memory Load 11.6 %
GPU Memory Allocated 355.551 MB
[Battery]
Battery Voltage 16.623 V
Current Capacity 77.070 Wh
Current Capacity 100.000 %

Sensors @ 17.03.2012 00:54:50 ---------------------------------------------

[System]
Virtual Memory Commited 2757.000 MB
Virtual Memory Available 13578.000 MB
Virtual Memory Load 16.000 %
Physical Memory Used 2082.000 MB
Physical Memory Available 6086.000 MB
Physical Memory Load 25.000 %
[CPU #0]
Core #0 VID 0.750 V
Core #1 VID 0.735 V
Core #2 VID 0.745 V
Core #3 VID 0.745 V
Core #0 Clock 798.3 MHz
Core #1 Clock 798.3 MHz
Core #2 Clock 798.3 MHz
Core #3 Clock 798.3 MHz
Core #0 Thread #0 Usage 15.3 %
Core #0 Thread #1 Usage 0.0 %
Core #1 Thread #0 Usage 6.6 %
Core #1 Thread #1 Usage 0.0 %
Core #2 Thread #0 Usage 1.3 %
Core #2 Thread #1 Usage 0.0 %
Core #3 Thread #0 Usage 6.6 %
Core #3 Thread #1 Usage 1.3 %
Total CPU Usage 3.9 %
On-Demand Clock Modulation 100.0 %
[CPU Digital Thermal Sensor]
CPU#0 Core0 55.0 °C
CPU#0 Core1 48.0 °C
CPU#0 Core2 51.0 °C
CPU#0 Core3 45.0 °C
[Intel CPU #0]
Memory Ambient 30.0 °C
CPU Package 57.0 °C
CPU IA Cores 57.0 °C
CPU GT Cores 55.0 °C
CPU Package Power 11.877 W
IA Cores Power 7.548 W
ICC DIV1-S: Display 120.0 MHz
ICC DIV2-S: BCLK/DMI/PEG/PCIe/PCI33/SATA/USB3 100.0 MHz
ICC DIV4: Display Bending 100.0 MHz
ICC DIV1-NS: Display 120.0 MHz
ICC DIV2-NS: BCLK/DMI/PEG/PCIe/PCI33/SATA/USB3 100.0 MHz
[S.M.A.R.T.]
ST95005620AS [5YX1HJF2] 43.0 °C
ST95005620AS [5YX1HJF2] Airflow 43.0 °C
[S.M.A.R.T.]
ST95005620AS [5YX1CE6F] 37.0 °C
ST95005620AS [5YX1CE6F] Airflow 37.0 °C
[nVidia GPU[#0] nVIDIA GeForce GTX 560M (GF116M)]
GPU Temperature 47.0 °C
GPU Shader Clock 101.0 MHz
GPU Geometry Clock 50.5 MHz
GPU Memory Clock 135.0 MHz
GPU Fan 100.000 %
[NVAPI @ GPU[#0] nVIDIA GeForce GTX 560M (GF116M)]
GPU Temperature 47.0 °C
GPU Voltage 0.812 V
GPU Core Load 0.0 %
GPU Memory Controller Load 8.0 %
GPU Video Engine Load 0.0 %
GPU Video Bus Load 0.0 %
GPU Memory Load 11.6 %
GPU Memory Allocated 355.551 MB
[Battery]
Battery Voltage 16.623 V
Current Capacity 77.070 Wh
Current Capacity 100.000 %

My temps look normal don't they? I am waiting till WOW finishes updating before posting temp with wow ...thanks for reading and suggestions..much appreciated...

 

A screenshot would have the job quite nicely, but yeah, your idle temps look normal. It is still possible that your load temps will be too high, but based off your idle temps, that shouldn't be the case.

 

Hi

I am still experiencing auto shut downs.

I am monitoring the temperature while WOW loads. When it starts, the temp sensor shoots up to 98 degrees celsius and starts dropping steadily. However,auto shutdown still occurs.

Should I send it back?Is there an issue with the GPU? Mine is still valid for 1 to 1 exchange...



Uploaded with ImageShack.us

 

Pretty sure it's overheating.....was monitoring the GPU temp while WOW was running.....temp hit 100 degrees celsius and the whole machine instant shut down....

so it's a GPU issue? fans not spinning?

 

Probably a hardware problem ( fans ) , i never saw a G74SX going on 100° ...

The cooling system is so powerfull that it's impossible that it goes so high ( or you live in a really dirty room with fans full of dust )

Try air blowing to see if they are not just dirty , but i suggest to check your temp , it's not normal.

When did you buy it ? I got mine for like 6 Month , and cleaning it only once with a few air blowing , it never goes above 60° ...

 

Catzoos right, ive never seen mine rise close to 100 either, for any game. Is your laptop positioned in a way that it covers the rear exhausts?

 

Did you clean the heatsinks using compresses gas lately. It could be dust in the heatsinks, degraded thermal paste, a broken fan or a faulty sensor. Dust in the heatsinks is something you can fix yourself, the other possibilities mean RMA.

 

That's some pretty severe overheating for a new system. if I were in your situation, I would try doing a Windows System Restore to the time before you installed WOW. Then reinstall it and let the download complete before launching.

If you still overheat, then perform an ASUS Factory Restore by pressing F9 at the ASUS splash screen. If your laptop still overheats, then go for the exchange. If you don't have time to do the troubleshooting, then just exchange it.

 

I made the decision to do a 1 to 1 exchange....I tried to get a screenie of the temp going 90 degrees and above but before I could do it...blam! Laptop auto shut down....

I am probably going to receive the new one next week, is it advisable to run some graphics intensive program like 3DMark to test the GPU?

Advice is much appreciated...thanks!

 

I think it's a good idea to stress test the GPU briefly. HWINFO64 or SpeedFan can be configured to log CPU and GPU temperatures.